Soft Inn

APRIL 4, 2024

Delays in hotel check-ins can significantly impact guest satisfaction, with even a 5-minute delay reducing it by 50%. In this article, we'll delve into the advantages and disadvantages of hotel kiosks and how they're reshaping the hospitality landscape.

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Guest Satisfaction Article 130

Revenue Hub

APRIL 11, 2024

NB: This is an article from SkyTouch Subscribe to our weekly newsletter and stay up to date In this comprehensive guide, we’ll help you navigate through various techniques and strategies to manage your hotel’s online reputation effectively.

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Guest Satisfaction Article Guest Services Book 87

Revenue Hub

SEPTEMBER 20, 2023

In our first article , we explored three effective steps to elevate your independent hotel’s online reputation, boosting the number of positive bookings to drive more direct bookings. NB: This is an article from Directful Now, let’s dive into the second part! When it comes to increasing direct bookings, guest satisfaction is key.

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Book Guest Satisfaction Article Budgeting 98

Hospitality Net

DECEMBER 27, 2023

In the hospitality industry, hoteliers are constantly seeking innovative strategies to enhance guest satisfaction, optimize operations, and boost revenue. This article delves into why and how hoteliers should embrace experimentation, the test-and-learn approach, and continuous innovation to stay competitive and successful.

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Guest Satisfaction Article 89

Revenue Hub

FEBRUARY 21, 2024

NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date This article explores the top trends in hotel revenue management, yield management, and revenue management in the UK, offering insights and strategies for hotel professionals.

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Guest Satisfaction Pricing Article Book 86

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. It’s about transforming stays into memorable journeys where every detail reflects the guest’s preferences, from entertainment to comfort.

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Guest Satisfaction Maintenance Article Scheduling 78

Revenue Hub

NOVEMBER 20, 2023

Guest engagement for hoteliers refers to actively involving and connecting with guests to enhance their overall experience during the entire guest journey. Firstly, guest engagement enhances the overall customer experience, making your guests feel valued and cared for during their stay.

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Guest Satisfaction Article Book Marketing 92

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron.

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Communication Guest Satisfaction Article Book 88

Revenue Hub

MARCH 30, 2023

Hotel check-in automation is about using technology to enable guests to get around the conventional check-in procedure, avoiding long lines at the front desk and expediting the entire process to increase guest satisfaction. Read rest of the article at Mews The post How Automated Hotel Check-In can Benefit Your Front Desk?

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Guest Satisfaction Article 75

Revenue Hub

AUGUST 29, 2023

NB: This is an article from Catala Consulting This approach is pivotal in optimizing financial performance and driving both revenue growth and guest satisfaction. A personalized experience often translates into higher guest satisfaction and loyalty.

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Guest Satisfaction Pricing Strategic Planning Article 79

Revenue Hub

AUGUST 7, 2023

NB: This is an article from RateGain From maintaining optimal occupancy levels to boosting profitability and delivering memorable guest experiences, staying ahead requires strategic insights and real-time data. In the bustling world of the hospitality industry, hoteliers face a multitude of challenges in their pursuit of success.

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Guest Satisfaction Pricing Article Book 84

Revenue Hub

SEPTEMBER 19, 2023

NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Read rest of the article at Directful The post How Can Independent Hotels Boost Direct Bookings? appeared first on Revenue Hub.

Book 89

Book Guest Satisfaction Article Reservations 89

Revenue Hub

FEBRUARY 6, 2024

NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Analytics play a pivotal role in identifying areas for improvement in your hotel distribution strategy, such as reducing operational costs, increasing guest satisfaction, and driving revenue growth.

Book 90

Book Reservations Guest Satisfaction Article 90

Revenue Hub

MARCH 22, 2024

In the contemporary landscape of hospitality industry, data-driven decision-making has emerged as a pivotal tool for maximising profitability and elevating guest satisfaction in hotels. Read the full article at Aro Digital The post Unlocking Hotel Revenue Potential: The Power of Data Analytics appeared first on Revenue Hub.

Pricing 92

Pricing Guest Satisfaction Information Book 92

Revfine

OCTOBER 4, 2023

Furthermore, many of these trends have emerged because they provide ways to effectively manage a housekeeping team, boost efficiency and improve guest satisfaction. In this article, you will be able to read about the most significant The post Discover The Latest Housekeeping Trends for 2024 appeared first on Revfine.com.

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Housekeeping Guest Satisfaction Article 59

Revenue Hub

DECEMBER 12, 2023

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In this article, we delve into the multifaceted impacts of dynamic pricing on hotel performance, culminating in an exploration of Lybra Assistant RMS, a cutting-edge tool designed to amplify these benefits.

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Pricing Guest Satisfaction Article Marketing 98

Revenue Hub

OCTOBER 3, 2023

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? What are the internal effects on competencies after starting with dynamic pricing?

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Pricing Guest Satisfaction Article Marketing 99

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

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Guest Satisfaction Pricing Article Scheduling 68

Revenue Hub

FEBRUARY 29, 2024

NB: This is an article from Topline Revenue , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Debunking the Dream At first glance, the notion of selling out every room might seem like a hotelier’s fantasy come true. But what if there’s a simpler way?

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Guest Satisfaction Pricing Article Accounting 86

Revenue Hub

AUGUST 2, 2023

If you are monitoring guest feedback all year round, you will have noticed that different time periods will yield different results for your key metrics. Improve Measuring guest satisfaction Start by identifying the KPIs you will be measuring. Understand 3.

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Guest Satisfaction Article Book Accounting 79

Revenue Hub

NOVEMBER 17, 2023

NB: This is an article from Intelity Subscribe to our weekly newsletter and stay up to date So, if you want to meet your guests where they’re at — your best bet is through their smartphone. So, what is guest messaging? This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

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Communication Guest Satisfaction Concierge Article 95

InnQuest

OCTOBER 17, 2023

Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group.

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Guest Satisfaction Catering Concierge Property Management 130

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

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Guest Satisfaction Communication Presentation Article 90

Revenue Hub

NOVEMBER 3, 2022

The importance of guest experience in the world of hospitality is rising at a high pace. NB: This is an article from GuestJoy. Your hotel has to provide a stay beyond the guest’s hopes. What do guests long for? This article will answer all your questions, but first things first. Increase guest satisfaction.

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Guest Satisfaction Article Book Presentation 84

Revenue Hub

OCTOBER 5, 2023

NB: This is an article from TrustYou Very few travelers will book an accommodation without looking at reviews first. Train your staff to prioritize guest satisfaction by being attentive, responsive, and proactive. Encourage personalized interactions and empower your team to go the extra mile to exceed guest expectations.

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Guest Satisfaction Book Article Blog 98

Revenue Hub

OCTOBER 23, 2023

NB: This is an article from innQuest One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software. It centralizes guest information, making it easier for your staff to deliver top-notch service. Here are some key metrics to consider: 1.

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Guest Satisfaction Article Information Book 62

Revenue Hub

FEBRUARY 1, 2024

Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. Read the full article at Fuel Travel The post How to Respond to a Negative Hotel Guest Review appeared first on Revenue Hub.

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Guest Satisfaction Communication Article Book 93

Revenue Hub

APRIL 8, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date We need hoteliers to embrace innovative strategies that resonate with modern travelers, setting a new standard for hospitality excellence beyond competitive pricing.

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Pricing Guest Satisfaction Article Budgeting 72

Revenue Hub

MARCH 7, 2023

Guest satisfaction levels directly impact loyalty and can help turn guests into ambassadors for your brand. NB: This is an article from Mews Guests who have had a positive experience are more likely to recommend your hotel, thus contributing to word-of-mouth referrals, which reduces your marketing spend.

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Guest Satisfaction Article Book Marketing 82

Revenue Hub

FEBRUARY 21, 2024

The guest feedback acts as a real benchmark for your hotel, allowing you to measure customer satisfaction and continually improve your services and facilities. How can you make the most of your satisfaction survey to really understand your guests’ needs and expectations and improve their experience? Let’s dive in.

Guest Satisfaction 86

Guest Satisfaction Article Communication Marketing 86

Revenue Hub

FEBRUARY 21, 2024

They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Read more articles from Dailypoint The post Maximizing Revenue with Strategic Use of Vouchers appeared first on Revenue Hub. Nor are they exclusively the realm of e-commerce platforms.

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Guest Satisfaction Maintenance Book Article 91

Revenue Hub

MARCH 21, 2024

NB: This is an article from Deloitte Subscribe to our weekly newsletter and stay up to date Shift in corporate travel patterns Since the pandemic, there has been a shift in attitudes towards corporate travel and hybrid working patterns. The consumer is shaping AI and vice versa, and it is up to hoteliers to adapt.

Guest Satisfaction 90

Guest Satisfaction Article Presentation Book 90

Revenue Hub

MARCH 25, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date While necessary and partly automated by a revenue management system, this operational focus consumes considerable time, leaving little room for strategic planning and innovation.

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Strategic Planning Guest Satisfaction Article Marketing 87

Revenue Hub

MARCH 20, 2024

In today’s digital age, a hotel’s online presence is often the first point of contact for potential guests. A well-designed and user-friendly website can significantly impact a guest’s decision-making process when choosing accommodations. Ready to elevate your hotel’s online presence?

Book 89

Book Guest Satisfaction Reservations Article 89

Revenue Hub

NOVEMBER 8, 2023

NB: This is an article from HiJiffy , one of our Expert Partners You can spend a huge budget on marketing, but nothing beats feedback from a guest who has had an exceptional experience. That’s why your hotel’s reputation is crucial and why measuring and continuously improving guest satisfaction is necessary.

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Guest Satisfaction Article Budgeting Information 73

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. Real-Time Feedback and Interaction: SMS marketing opens opportunities for immediate guest feedback and interaction.

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Marketing Communication Guest Services Strategic Planning 87

Revenue Hub

APRIL 22, 2024

NB: This is an article from Plusgrade Subscribe to our weekly newsletter and stay up to date Today’s travelers are savvy experience-seekers who expect to be able to curate their journeys to suit their needs and preferences. This personalized approach not only increases the likelihood of conversion but also enhances guest satisfaction.

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Guest Satisfaction Book Article Scheduling 74