Revenue Hub

APRIL 17, 2024

Rapidly advancing technology and ever evolving guest expectations have given rise to the opportunity for substantial transformation in roles traditionally siloed into the areas of marketing and revenue management. At the same time, marketing existed at the brand level and largely in the form of printed ads, collateral, and consortiums.

Marketing 89

Marketing Information Budgeting Reservations 89

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. and facilitate smoother communication.

Guest Satisfaction 100

Guest Satisfaction Catering Information Document 100

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 86

Guest Satisfaction Article Information Budgeting 86

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

Revenue Hub

OCTOBER 2, 2023

While many hotels focus on the pre-stay and in-stay phases of the guest journey, the post-stay phase is often overlooked. NB: This is an article from Bookboost Still, it presents powerful opportunities for building relationships and encouraging your guests to return. Why is the post-stay phase important for hotels?

Guest Satisfaction 95

Guest Satisfaction Communication Presentation Article 95

Revenue Hub

JANUARY 26, 2024

However, the true marker of success and sustainability lies in a hotel’s ability to retain guests. Retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation. In this article, we explore effective strategies for guest retention.

Guest Retention 90

Guest Retention Communication Guest Satisfaction Article 90

Revenue Hub

APRIL 2, 2024

The guest acquisition transforms from a routine marketing effort into a critical business imperative in this environment. NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date The focus shifts from quantity to quality, from attracting a high volume of guests to attracting the right kind.

Guest Satisfaction 99

Guest Satisfaction Marketing Article Blog 99

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. Delving into guest data and market research provides invaluable insights into your guests’ preferences, behaviours, and needs.

Book 77

Book Guest Satisfaction Reservations Communication 77

Revenue Hub

OCTOBER 3, 2023

The study analyzed data from many types and sizes of hotels, including independent and chain hotels, from different geographical locations and within various market segments. NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The study, conducted by Prof.

Pricing 103

Pricing Guest Satisfaction Article Marketing 103

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. This is the difference between being well run and well loved.

Marketing 90

Marketing Book Travel and Tourism Communication 90

Revenue Hub

FEBRUARY 21, 2024

The guest feedback acts as a real benchmark for your hotel, allowing you to measure customer satisfaction and continually improve your services and facilities. How can you make the most of your satisfaction survey to really understand your guests’ needs and expectations and improve their experience? Let’s dive in.

Guest Satisfaction 91

Guest Satisfaction Article Communication Marketing 91

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. Behavioral Patterns : Response to marketing campaigns, seasonal visit preferences, length of stay, and frequency of visits.

Information 90

Information Article Book Guest Satisfaction 90

Revenue Hub

APRIL 15, 2024

A 360-degree unified customer profile (also called Single Guest Profile) represents a paradigm shift in how we manage guest experiences. It’s not merely a collection of data points, but a living, evolving portrait of each guest that interacts with every service touchpoint.

Customer Service 96

Customer Service Guest Satisfaction Article Information 96

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. Prior to the pandemic, OTAs held the majority of the market share for bookings. There’s a battle raging.

Book 103

Book Communication Guest Satisfaction Article 103

Revenue Hub

APRIL 4, 2024

NB: This is an article from Flyr (formerly Pace Revenue) , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date In 2024, innovation seems to be waiting around every corner, and no industry is exempt from its influence and subsequent transformation.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Revenue Hub

MAY 9, 2023

NB: This is an article from Demand Calendar However, there is also a continuous discussion about finding new KPIs more effective in measuring a hotel’s performance, such as revenue or profit per square meter, total revenue per available room (TRevPAR), or customer lifetime value (CLV). Volume is the easiest KPI to understand.

Guest Satisfaction 78

Guest Satisfaction Communication Article Marketing 78

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Guest Satisfaction 52

Revenue Hub

DECEMBER 1, 2023

Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs.

Pricing 94

Pricing Guest Satisfaction Presentation Article 94

Les Roches

JANUARY 12, 2024

This guide provide­s valuable insights and tips on digital marketing techniques that are effective and spe­cifically designed for the hospitality se­ctor. Whatever your dream career in hospitality is, knowing these marketing strategies is a great way to get ahead and ensure success.

Marketing 52

Marketing Book Communication Scheduling 52

Revenue Hub

NOVEMBER 18, 2022

No matter the size, shape or style of your hotel, delighting guests, surpassing expectations and earning repeat visits can make a big difference to your bottom line. NB: This is an article from GuestRevu. The first gap pertains to the potential discrepancy between what management thinks guests want and guests’ actual expectations.

Front of House 77

Front of House Communication Guest Satisfaction Article 77

Revenue Hub

APRIL 17, 2023

NB: This is an article from Demand Calendar The main reason for forecasting is not competition in accuracy; it is to use the forecasts for planning to achieve a healthy profit. Read rest of the article at Demand Calendar The post Why Should The Hotel General Manager Care About Forecasting? What’s in it for the owner?

Strategic Planning 82

Strategic Planning Guest Satisfaction Pricing Article 82

Revenue Hub

SEPTEMBER 5, 2023

NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line. From optimizing revenue to enhancing guest experiences, a well-structured inventory management strategy is essential.

Pricing 99

Pricing Reservations Training Article 99

Revenue Hub

NOVEMBER 9, 2023

NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Knowing when groups are more likely to book can help you allocate resources and plan marketing efforts effectively. Tip 1: Personalize the Experience Tailor the guest experience to the group’s needs.

Book 93

Book Pricing Guest Satisfaction Article 93

Revenue Hub

FEBRUARY 28, 2023

NB: This is an article from Oaky But do you really know the power that all reviews – both good and bad – hold for your hotel? Reviews give you a window into your guests’ wants and needs, as well as their likes and dislikes. Reviews go hand in hand with marketing and upselling.

Guest Satisfaction 77

Guest Satisfaction Article Information Book 77

Revenue Hub

JULY 31, 2023

NB: This is an article from CartStack Subscribe to our weekly newsletter and stay up to date The hospitality industry has been consistently investing in its online presence, and key players are banking on the success of their digital offerings. About 63% of their communications catered to individual customers.

Book 85

Book Travel and Tourism Guest Satisfaction Reservations 85

Blue Magnet Interactive

OCTOBER 27, 2023

From the undying power of social media to the continued importance of search engine marketing, maintaining a robust online presence is no longer a luxury – it’s a vital aspect of success. But where exactly should you channel your funds to maximize visibility and guest engagement? Versatility: Digital marketing is diverse.

Budgeting 52

Budgeting Marketing Blog Book 52

Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

Maintenance 81

Maintenance Travel and Tourism Special Events Guest Satisfaction 81

Revenue Hub

NOVEMBER 24, 2022

NB: This is an article from The Hotels Network , one of our Expert Partners. Communicate personalized offers seamlessly using Inliners. Grow your marketing database. Within the Price Comparison feature, you can communicate the various perks they will receive by booking direct, in addition to the best price.

Pricing 77

Pricing Book Article Guest Satisfaction 77

Revenue Hub

MAY 16, 2023

NB: This is an article from Lybra , one of our Expert Partners Online travel agencies (OTAs) have gained popularity as a primary channel for booking hotel rooms, while direct bookings continue to be a preferred method for many travelers. Improved guest satisfaction often leads to increased guest loyalty and return visits.

Book 72

Book Pricing Guest Satisfaction Article 72

Revenue Hub

JANUARY 23, 2023

NB: This is an article from Demand Calendar The main reason for rethinking commercial work in the hotel is that the hotel cannot afford to add staffing to each silo to handle an additional workload. Another reason is to free up the general manager’s time for more focus on supporting operations to increase guest satisfaction.

Communication 86

Communication Pricing Guest Satisfaction Article 86

Revenue Hub

MARCH 21, 2023

NB: This is an article from Demand Calendar The forecast is an early warning trend, so management can take action ahead of time to mitigate risks and prevent deviations from current plans. They aim to maximize revenue while maintaining optimal occupancy levels and guest satisfaction. Here are some standard methods.

Pricing 61

Pricing Events Guest Satisfaction Communication 61

Revenue Hub

JULY 3, 2023

NB: This is an article from Mews Across all touchpoints, the goal should be to connect with your guests and deliver unforgettable experiences. You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey.

Concierge 86

Concierge Book Guest Satisfaction Article 86

InnQuest

FEBRUARY 3, 2023

Even without COVID-19, profitability in the hotel industry is still a significant concern due to factors like: Increased dependence on web-based travel agencies The growth of tough competition Rising customer demands Sit tight, for you will learn some of the essentials for upselling in hotels in this article! What is Upselling?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

MARCH 15, 2023

One of the main goals for professionals in the hospitality industry is to meet and exceed guest expectations. These opinions help guests set expectations. Previous experiences influence what guests would desire in an upcoming holiday. Previous stay in other hotels or properties.

Housekeeping 79

Housekeeping Guest Satisfaction Communication Article 79

Revenue Hub

NOVEMBER 9, 2022

NB: This is an article from Revinate. To convince guests to purchase offers that will enhance their experience, your upsells have to be tailored to their preferences. So, do the research to find out what guests might enjoy during their stays. Upsells and the guest journey. Read more articles from Revinate.

Book 74

Book Guest Satisfaction Presentation Article 74

Xotels

SEPTEMBER 7, 2023

Running a successful hotel demands not only a passion for exceptional guest experiences but also a deep understanding of numerous intricacies to ensure revenue management, finance, marketing, and operations all keep running perfectly. Article Summary: What Do Hotel Management Companies Do to Help Hoteliers?

Communication 52

Communication Marketing Information Article 52