Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 89

Marketing Communication Guest Services Strategic Planning 89

Revenue Hub

SEPTEMBER 27, 2023

This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. NB: This is an article from Bookboost This means the focus is mainly on short-term relations with guests, and once the transaction is done (the booking is made), the relationship ends.

Marketing 90

Marketing Guest Satisfaction Reservations Book 90

Hotelogix

APRIL 22, 2024

Harnessing hotel data is essential for navigating the modern hospitality landscape, enhancing operational efficiency, and tailoring marketing efforts to meet guest preferences better. Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool.

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. This prevents overbooking and rate disparities, enhancing the guest experience. Bundling rooms with dining, spa services or local experiences can increase the average guest spend.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

Marketing 130

Marketing Catering Budgeting Pricing 130

Revenue Hub

FEBRUARY 20, 2024

NB: This is an article from JLNPR Subscribe to our weekly newsletter and stay up to date Due in part to the advances of marketing technology and the wealth of customer data available due to online bookings, hyper-personalization has come front and center, as a must-do for hotels to secure more bookings, encourage repeat customers (more revenue!)

Marketing 92

Marketing Concierge Information Guest Satisfaction 92

Revenue Hub

MAY 3, 2024

As we waited for the promised wave of demand to arrive, we realized we had misjudged the market’s profile. Firstly, our city is a drive-in market; guests don’t stay for three nights for special events. Also, we didn’t consider the demographics of our target guests. Our demand dried up.

Marketing 95

Marketing Pricing Special Events Book 95

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Training Book 162

Lodging Magazine

MARCH 25, 2024

Sensory branding is a powerful marketing strategy that engages guests’ senses to create a memorable and immersive experience. This valuable tool enhances guest satisfaction and builds brand loyalty. Scent marketing. Here’s how. Infuse the hotel’s signature scent in common areas, spa, and guestrooms.

Guest Satisfaction 113

Guest Satisfaction Magazine Marketing 113

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 78

Marketing Guest Satisfaction Communication Book 78

InnQuest

OCTOBER 20, 2023

With this information at your fingertips, you can tailor your offerings to each guest’s individual preferences, leading to increased bookings and revenue. Efficient Marketing Campaigns Effective marketing is crucial for attracting and retaining guests. Here are some key metrics to consider: 1.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

Revenue Hub

OCTOBER 18, 2023

NB: This is an article from Userguest , one of our Expert Partners This data is a goldmine for crafting targeted marketing campaigns and optimising revenue strategies. Personalised Marketing Campaigns One of the most potent ways to leverage user booking behaviour is by creating personalised marketing campaigns.

Book 81

Book Marketing Pricing Guest Satisfaction 81

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 81

Marketing Guest Satisfaction Information Pricing 81

Horizon Hospitality

DECEMBER 11, 2023

Here are four metrics to assess whether your hotel’s training program is working: Guest Satisfaction Scores Guest satisfaction is a direct reflection of most hospitality service training. Effective training should empower employees to exceed guest expectations, leading to positive reviews and repeat business.

Training 130

Training Guest Satisfaction Marketing 130

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Train your staff to prioritize guest needs and provide exceptional service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 84

Marketing Guest Satisfaction Property Management Article 84

Hospitality Net

JUNE 26, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Guest Satisfaction 66

Guest Satisfaction Marketing Book 66

Hotel Owner

DECEMBER 15, 2022

Despite pandemic challenges, RBH said the hotel has outperformed its competitor set comprising some of London’s top luxury properties in all major metrics including market share, guest satisfaction and profitability. against its competitor set despite being a new hotel opening.

Marketing 105

Marketing Guest Satisfaction Budgeting 105

InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates. Hotel Overbooking: Concerning or Not?

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

SEPTEMBER 20, 2023

When it comes to increasing direct bookings, guest satisfaction is key. Alongside demonstrating your commitment to guest satisfaction through monitoring and responding to guest reviews, you should explore other cost-effective marketing techniques.

Book 101

Book Guest Satisfaction Article Budgeting 101

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

Revenue Hub

FEBRUARY 21, 2024

In the dynamic world of hospitality, the UK market stands out as a beacon of innovation and adaptation, particularly in the realm of hotel revenue management. Hotels are increasingly employing sophisticated tools to analyse vast amounts of data, from booking patterns to guest preferences.

Guest Satisfaction 89

Guest Satisfaction Pricing Article Book 89

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

APRIL 23, 2024

By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction. This shift towards personalized experiences can lead to tangible outcomes such as improved guest loyalty, increased revenue streams, and enhanced operational efficiency.

Guest Satisfaction 84

Guest Satisfaction Article Information Budgeting 84

eZee Absolute

JANUARY 16, 2024

These blogs offer a wealth of knowledge on a variety of topics relevant to the modern hotelier, from revenue management and guest experience to marketing strategies and emerging trends. Our next blog on the top hospitality blogs of 2023 list is a guide to hotel digital marketing. What Are Some of The Important Hotel Reports?

Blog 102

Blog Guest Satisfaction Pricing Marketing 102

PhocusWire

JULY 11, 2023

VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue.

Guest Satisfaction 50

Guest Satisfaction Marketing Book 50

Hospitality Net

APRIL 12, 2024

In the hospitality industry, traditional metrics like revenue performance and guest satisfaction have long been the go-to indicators for assessing a hotel’s business health.

Guest Satisfaction 54

Guest Satisfaction Marketing 54

Revenue Hub

JUNE 15, 2023

The hospitality industry is fiercely competitive, and as a hotel marketer, you need to consistently keep an eye out for new and innovative ways to stand out from the crowd. NB: This is an article from iVvy From social media campaigns to loyalty programs, hotel marketing can take many different forms. Feeling Inspired?

Marketing 86

Marketing Book Guest Satisfaction Article 86

SiteMinder

FEBRUARY 14, 2024

Keeping up with new trends in tourism is crucial for hotel owners to stay competitive and meet the evolving expectations of guests. Furthermore, catering to trends in experiential travel by offering immersive local experiences or themed stays can lead to higher guest satisfaction and stronger emotional connections with the brand.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Revenue Hub

AUGUST 7, 2023

Subscribe to our weekly newsletter and stay up to date By leveraging sophisticated technologies and analyzing vast amounts of data, revenue management analytics empowers hoteliers to make informed decisions that drive revenue, enhance guest satisfaction, and secure a competitive edge.

Guest Satisfaction 87

Guest Satisfaction Pricing Article Book 87

Les Roches

JANUARY 12, 2024

This guide provide­s valuable insights and tips on digital marketing techniques that are effective and spe­cifically designed for the hospitality se­ctor. Whatever your dream career in hospitality is, knowing these marketing strategies is a great way to get ahead and ensure success.

Marketing 52

Marketing Book Communication Scheduling 52

Revenue Hub

OCTOBER 3, 2023

The study analyzed data from many types and sizes of hotels, including independent and chain hotels, from different geographical locations and within various market segments. What happens to guest satisfaction after hotels start implementing RoomPriceGenie? Dynamic pricing allows us to sell our rooms at the optimal price.”

Pricing 102

Pricing Guest Satisfaction Article Marketing 102

Revenue Hub

MAY 2, 2024

By leveraging AI-powered chatbots , hotels can provide instant responses to common guest queries, such as booking inquiries, room service requests, and check-in/out procedures. This not only enhances guest satisfaction but also streamlines operational efficiency.

Guest Satisfaction 89

Guest Satisfaction Communication Article Information 89

InnQuest

AUGUST 8, 2023

In other words, it is a form of dynamic pricing where businesses vary the prices based on the changes in demand and real-time market conditions. Offering competitive rates during off-peak seasons allows hotels to remain active in the market and attract guests even when other competitors might be struggling to maintain occupancy.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147