services Information Related Topics 
eHotelier
AUGUST 28, 2023
Customers desire convenience and understanding — the convenience of information and an understanding of their individual needs and unique situations. But is AI capable of delivering this kind of customer service?
Modern Restaurant Management
APRIL 28, 2022
Right to Refuse Service. There are several legitimate reasons for bartenders to refuse service. It is important that employees are educated on the conditions that a business cannot refuse service. The right to refuse service applies to certain criteria. What to Say When Refusing Service.
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Les Roches
DECEMBER 30, 2023
In this article, we will delve into the key differences between products and services in the hospitality industry. By the end of this article, you will have a solid understanding of product/service differences and how these distinctions manifest themselves in various sectors, with a particular focus on the hospitality industry.
Modern Restaurant Management
NOVEMBER 10, 2023
Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. This information can be used to answer key questions such as, are your marketing dollars working as planned? And apply these insights into informed decision making.
Modern Restaurant Management
DECEMBER 14, 2022
As customers demand more from their restaurant experience, service robots will become an even more important tool to meet those heightened expectations. On a base level, service robots are enhancing the restaurant experience through their sheer novelty – who wouldn’t be curious to be served food by a cute robot?
Modern Restaurant Management
MAY 23, 2023
From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options. In addition, many restaurants are now using digital menus in-house.
EHL Insights
OCTOBER 3, 2023
HIGHLIGHTS Implementing sustainability in service organizations is a complex puzzle, but it’s worth the effort as a key driver of global sustainability outcomes. External reporting of CSR information, internal management of CSR initiatives, and internal governance are key managerial anchors in this vast arena.
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