Revenue Hub

JULY 25, 2023

As a result, I get to peek behind the scenes and see what their reservations, front desk, and/or contact center staff are being trained to say. When it comes to information, the “balance of power” has shifted to the caller’s side. In the past, callers had very little information. Many callers are online while on the phone.

Reservations 91

Reservations Training Article Book 91

Eat Restaurant Management

NOVEMBER 1, 2023

To help you make an informed decision, we'll compare Yelp Reservations to other reservation systems, considering features, pricing, compatibility, & more.

Reservations 52

Reservations Pricing Information 52

STAAH

NOVEMBER 29, 2023

In the past, when a property connected to a new connectivity software provider, importing Expedia Group reservations into our system was done manually. Today, you can easily import all Expedia Group reservations data for your properties with the new reservation retrieval capability!

Reservations 85

Reservations Book Information 85

Revenue Hub

JUNE 15, 2023

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry. The decrease in voice reservations varies according to lodging sector. Where do callers get the reservations phone number in the first place, the Yellow Pages of a phone book?

Reservations 85

Reservations Book Training Workshop 85

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

SiteMinder

DECEMBER 3, 2023

Barcelona, Spain – Hotel reservations in Spain have grown by 37% compared to the start of December 2019, according to data from SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels.

Reservations 59

Reservations Book Information 59

Eat Restaurant Management

FEBRUARY 20, 2023

When it comes to choosing an online restaurant reservation system, there are many options to choose from for your restaurant. To make things easier for you, we're going to compare, in-depth, two of the major US reservation system providers, OpenTable and Resy with the aim of helping you make an informed decision.

Reservations 52

Reservations Information 52

Travel Booster

FEBRUARY 5, 2024

6 benefits of an online reservation system for tour operators 1. And if your staff is busy handling a time-consuming inquiry or reservation, they’re simultaneously neglecting another potential reservation left on a voicemail. The post Top 6 Benefits of Tour Operator Reservation Systems appeared first on Travel Booster.

Reservations 52

Reservations Book Scheduling Communication 52

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Marketing 98

Synergy Suite

MARCH 7, 2023

If you have a food establishment that utilizes a wait staff, then the right restaurant reservation system is an absolute essential piece of your restaurant technology solution. Table reservations and management can be a complete nightmare if you don’t have a software tool, or the tool you have isn’t a good fit for you.

Reservations 52

Reservations POS Systems Demo Book 52

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Accounting 177

Accounting Information Reservations Communication 177

MEWS

APRIL 9, 2024

It facilitates managing reservations, check-ins and check-outs, guest information tracking, price control, availability management, and provides analytics to monitor and improve performance. A property management system is software designed to help organize, execute and track daily operations in a hospitality business.

Property Management 130

Property Management Reservations Pricing Information 130

MEWS

FEBRUARY 15, 2024

Hotel data is essential information collected within the hospitality industry – guest bookings, preferences, revenue figures, occupancy rates and feedback. Whether from PMS, guest surveys, reservation management systems, or point-of-sales, you can gain invaluable insights about customer behavior from your data. What is hotel data?

Reservations 130

Reservations Information Book 130

SiteMinder

JULY 11, 2024

They have higher expectations for easy access to information than ever before. To meet these evolving needs, the Globales team has focused on enhancing its digital presence and providing accurate, up-to-date information online, at all times. It employs a team of 3,000 worldwide.

Reservations 105

Reservations Information Pricing Marketing 105

Hospitality Net

JULY 20, 2023

Under this agreement, Sabre’s SynXis Central Reservation System will become the main Central Reservation System (CRS) for Hyatt hotels beginning in 2024. These innovations are done with the aim of enhancing Hyatt’s commercial technology stack, informed by listening to owners and operators.

Reservations 40

Reservations Book Information 40

Hotelogix

JULY 1, 2024

The GDS system places the hotel's information, availability, and rates in front of numerous travel agents and clients, helping it reach a wider audience. Real-time Rate and Offer Updates A key advantage of GDS is the real-time update of product information, such as room rates and special offers.

Book 130

Book Information Catering Reservations 130

STAAH

JUNE 18, 2024

A robust booking engine is about more than just accepting reservations. Booking engines must be optimised for users, allowing them to take care of all their needs in one place and have a secure and easy reservation process. Ability to easily compare room types, entitlements and prices to help guests make informed decisions.

Book 84

Book Reservations Demo Pricing 84

Hotelogix

JANUARY 30, 2024

The report also covers cancellations, no-shows, and temporary reservations for the day. Hotel Guest Report This report encompasses a detailed guest history, storing every reservation, including guest names, contact information, nationality, previous stay records, and specific preferences like room choices or food and beverage selections.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Revenue Hub

JULY 8, 2024

With Alice by Actabl, teams can schedule automated messages based on guest reservation status and arrival or departure date. When a guest’s reservation is updated to “Checked In,” they will receive an automated text message welcoming them to the hotel with additional hotel information.

Housekeeping 75

Housekeeping Reservations Scheduling Article 75

InnQuest

OCTOBER 17, 2023

Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled. Revenue Maximization: In a bid to maximize revenue, hotels often accept more reservations than their actual room inventory.

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Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

APRIL 2, 2024

NB: This is an article from Lighthouse (formerly OTA Insight) Subscribe to our weekly newsletter and stay up to date Here are some of the key drivers you should be able to record and find in your PMS: Market segment – The category of the market, grouping of rate codes, to which the reservation belongs, such as transient, group, etc.

Reservations 93

Reservations Book Pricing Article 93

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hospitality Net

FEBRUARY 13, 2024

They desire instant connections, quick responses to their queries, and reservation information. Imagine a guest calling your hotel, resort, or casino. To achieve this, you need a skilled team poised to promptly fulfill those needs.

Book 93

Book Reservations Information 93

InnQuest

JANUARY 23, 2023

Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). With custom booking engines, you can create an effective reservation flow that can increase conversions. Metasearch platforms lead users to your website, where they can directly make reservations for their travel.

Book 218

Book Reservations Concierge Blog 218

InnQuest

SEPTEMBER 5, 2023

It involves tracking and controlling inventory in real-time, making informed decisions on pricing, room allocation and availability, and ensuring that the right resources are available at the right time. Proper maintenance is crucial for guest services and reservations.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. This can include anything from housekeeping services to restaurant reservations. Additionally, the software can send automated emails or text messages to guests, such as confirmation of their room reservation or updates on their stay.

Communication 218

Communication Reservations Housekeeping Property Management 218

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

InnQuest

AUGUST 2, 2023

Hotel chains and properties dealing with sensitive customer information, financial transactions and confidential business data, have become prime targets for cyber threats. With the rise of online reservations, mobile app s and guest Wi-Fi networks, hotels are exposed to a broad range of cyber threats.

Hospitality Management 222

Hospitality Management Vendor Management Information Training 222

Modern Restaurant Management

JULY 28, 2022

Customer data is only one segment of the information you need for good sales insights, marketing information, and business analytics. There are three main types of information your restaurant should collect: Customer Information. Customer information is the personal information of each of your customers.

POS Systems 204

POS Systems Information Accounting Reservations 204

Revenue Hub

AUGUST 25, 2023

Customers know it’s information they need. Reservation Information In order for guests to be reassured that you have their details correct, you need to include those details in the email. Summarize information so guests can scan it quickly. Guests will open it simply because it’s the confirmation email.

Book 89

Book Reservations Information Article 89

InnQuest

OCTOBER 3, 2023

Compliance with industry standards like PCI DSS ensures that sensitive financial information is protected. This ensures that guests are always presented with accurate information, reducing the likelihood of overbooking or reservation errors. These insights inform pricing and marketing strategies, optimizing revenue management.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Hotelogix

NOVEMBER 12, 2023

Plus, it also provides you with information on rooms per day (RPD) and occupancy percentage for the past 10 days and its forecast for the next 30 days. It also captures checked-in, checked-out, temporary and hold till reservations, including complementary and house use bookings. You can filter the report by reservation status.

Property Management 147

Property Management Reservations Book Accounting 147

Boutique Hotel News

DECEMBER 12, 2022

Worldwide: Hotel management system RoomRaccoon has integrated with Cendyn’s Pegasus Central Reservation System (CRS) to enable hotels distribute rates, availability and inventory on global distribution systems. Steven Reffin, head of partnerships at RoomRaccoon, added: “We are excited to welcome Cendyn’s Pegasus CRS to our marketplace.

Reservations 130

Reservations Information Events Property Management 130

Modern Restaurant Management

OCTOBER 20, 2023

Using this data to inform marketing efforts brought significant success. Take a look at your customer loyalty programs, email lists, website management and analytics tools and restaurant management systems, such as POS data, inventory management, CRM or reservation system.

Marketing 193

Marketing Information Budgeting Reservations 193

SiteMinder

MAY 24, 2022

Bangkok, Thailand – Pioneering co-living brand, HOMA, has engaged SiteMinder, the world’s leading open hotel commerce platform, to help elevate its distribution strategy and make it easier for guests to book directly online, as reservation volumes to Thai properties extend above 75% of their pre-pandemic levels. Investor information.

Reservations 52

Reservations Book Marketing Pricing 52

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

Reservations 191

Reservations Events Catering Marketing 191

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators.

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Reservations Kitchen Operations Front of House Back of House 193