Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 89

Marketing Communication Guest Services Strategic Planning 89

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Many hotels have also switched their booking engines to ones like STAAH that are mobile-first and deliver a seamless user experience.

Guest Services 86

Guest Services Property Management Communication Reservations 86

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Guest Satisfaction Reservations 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Revfine

DECEMBER 9, 2023

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.

Guest Satisfaction 52

Guest Satisfaction Reservations Guest Services 52

InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. With this information, hotels can provide a more personalized guest experience.

Communication 218

Communication Reservations Housekeeping Property Management 218

Revenue Hub

NOVEMBER 1, 2023

So, how much does it cost to acquire a booking at your hotel? NB: This is an article from Hotelogix However, it’s much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. At first, this seems to be a straightforward metric.

Article 95

Article Marketing Information Book 95

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. appeared first on NV Hotels. To learn more about BluIP products and AI solutions, please visit our website at bluip.com. The post BluIP can help you reduce call volumes by over 50%. In fact, WE GUARANTEE IT.

Concierge 98

Concierge Communication Reservations Blog 98

SiteMinder

SEPTEMBER 6, 2023

The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays. Table of contents Why is an online booking process important for hotels?

Book 98

Book Reservations Blog Demo 98

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

FEBRUARY 14, 2024

In the bustling urban landscape, city hotels are in a constant race to maintain high occupancy rates. This article is designed to provide hotel managers with proven strategies to boost their hotel’s occupancy and revenue, ensuring they remain a preferred choice for both leisure and business travelers.

Article 94

Article Pricing Book Guest Services 94

Revfine

JANUARY 20, 2024

Front Office Technology Front office technology in the hospitality industry encompasses advanced software and tools used at the hotel's front desk. This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services.

Reservations 52

Reservations Guest Services 52

Hospitality Net

JULY 10, 2023

Each month, Doug Kennedy presents a live webcast from the KTN headquarters office in Florida, reaching hotel and lodging professionals of all levels around the globe. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B.

Training 68

Training Reservations Guest Services Presentation 68

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Additional required amenities. Early arrival inquiry.

Reservations 94

Reservations Article Pricing Guest Satisfaction 94

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. The right training allows your staff to keep up with new trends, new technology, higher guest expectations, new techniques and strategies, as well as maintain any existing high standards.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 52

Guest Services Book Reservations Concierge 52

Revenue Hub

MAY 26, 2023

Because ultimately, this is what is going to set your hotel business apart from the rest. Subscribe to our weekly newsletter and stay up to date In this blog today, we will look at 10+ ideas to improve guest experience at your hotel. Before that, let’s look at some of the benefits of having happy guests.

Housekeeping 88

Housekeeping Reservations Communication Article 88

Hotel Business

JULY 20, 2023

Affiliates of Hyatt Hotels Corporation have entered into a new technology agreement with Sabre Corporation. Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024.

Reservations 40

Reservations Book Guest Services Back of House 40

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. Here’s how travel technology is changing the industry and the possible implications, negative and positive, for hotels.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This can lead to customer dissatisfaction and loss of business.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

DECEMBER 10, 2023

Located just minutes away from Langkawi International Airport, you couldn’t ask for a more conveniently located hotel. The boutique hotel’s 75 guest rooms and suites are equipped with elegant furniture, the ‘Sassy Bed’, smart connectivity, IPTV and wireless high-speed Internet access.

Book 82

Book Demo Pricing Guest Services 82

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 84

Communication Reservations Article Customer Service 84

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. For instance, a business that has just started is focused on making money immediately whereas a more established hotel business with steady revenues would concentrate on its reputation. And what can one expect from guests who have confirmed reservations and yet been denied a room?

Blog 130

Blog Communication Definition Book 130

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 92

Book Guest Services Article Marketing 92

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

NOVEMBER 17, 2022

The foundation of any hotel sales and revenue strategy lies in its distribution channels. A distribution channel is simply any forum or platform that a hotel uses to advertise and sell its rooms. This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs.

Book 81

Book Article Reservations Guest Services 81

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” What is the difference between hotel management and culinary arts?

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59