Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Revfine

JANUARY 20, 2024

This technology streamlines check-in and check-out processes, manages reservations, and enhances guest services. It's important to improve operational efficiency, offer personalized guest experiences, and provide real-time data and insights for better decision-making.

Reservations 52

Reservations Guest Services 52

Hotelogix

FEBRUARY 8, 2024

Invest in technology This is very important as today's guest preferences are rapidly changing. See this - about 90% of guests like a hotel offering contactless services. You can also let your guests check-in, unlock the door, raise service requests, make payments, and check out using smartphones.  

Demo 147

Demo Guest Satisfaction Guest Services Document 147

InnQuest

MARCH 3, 2023

This can include anything from housekeeping services to restaurant reservations. The software will then alert hotel staff of the guest’s request, who can respond promptly and take appropriate action.

Communication 218

Communication Reservations Housekeeping Property Management 218

Revfine

DECEMBER 9, 2023

Front Office Department in Hotel The front office department in a hotel is a critical area where guests first encounter hotel staff. It manages key functions like reservations, guest services, and check-ins/check-outs.

Guest Satisfaction 52

Guest Satisfaction Reservations Guest Services 52

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Guest Satisfaction Reservations 130

Revenue Hub

APRIL 2, 2024

When when reservations switched to online, PMS tech couldn’t keep up, being on-premise and built on legacy technology they couldn’t deal with the influx of new reservations, rapid rate management, and updating the various reservation channels.

Reservations 100

Reservations Article Guest Services Property Management 100

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 52

Guest Services Book Reservations Concierge 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common.

Reservations 95

Reservations Article Pricing Guest Satisfaction 95

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator.

Concierge 98

Concierge Communication Reservations Blog 98

Revenue Hub

NOVEMBER 2, 2023

NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them. Analyzing this data empowers you to shape your marketing strategy and guest service effectively. Who Are Your Guests and Why Do They Choose You?

Book 93

Book Guest Services Article Reservations 93

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. It should provide real-time updates on room availability, reservations, and guest information.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Business

JULY 20, 2023

Under this agreement, Sabre’s SynXis Central Reservation System will become the main central reservation system (CRS) for Hyatt hotels beginning in 2024. Enhanced rooms and rates view—Hotels will be able to quickly synchronize reservation modifications, enabling guests and colleagues to access newly available rooms in real time.

Reservations 40

Reservations Book Guest Services Back of House 40

Revenue Hub

MAY 26, 2023

Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Housekeeping 89

Housekeeping Reservations Communication Article 89

STAAH

DECEMBER 10, 2023

Freeing up staff time to re-establish The Smith House’s stellar guest service was important. People spending hours updating online channels with rates and availability would hamper this service build-up. In the hyper-competitive post-Covid world, this manual management was a no-go.

Book 79

Book Demo Pricing Guest Services 79

Revenue Hub

NOVEMBER 1, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel’s marketing and guest acquisition strategies. By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Article 96

Article Marketing Information Book 96

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 84

Communication Reservations Article Customer Service 84

Hotelogix

DECEMBER 7, 2023

  Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 98

Book Reservations Blog Demo 98

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotel Business

MARCH 8, 2024

of commercial space for guest services, resort operations, retail, restaurants and bars on the plaza level, along with lodging and luxury residences on the upper floors. It’s a great destination in the Pacific Northwest and we look forward to being a part of the resort’s next chapter.” penthouse suite.

Catering 59

Catering Reservations Guest Services Events 59

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? A PMS will always have your guest information handy whenever you may need it. Overwhelming and a colossal waste of time…not to mention he frequently missed updating the OTAs, which led to overbooking.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

NOVEMBER 17, 2022

This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. 26% increase in hotel reservations. Direct Booking: Promoting direct bookings can be an attractive option for hotels looking to eliminate OTA commissions, and forge deeper relationships with their guests.

Book 82

Book Article Reservations Guest Services 82

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Social media and review sites reach a massive worldwide audience of vacationers who use them to decide where to stay next.

Reservations 89

Reservations Pricing Guest Satisfaction Article 89

Revenue Hub

FEBRUARY 14, 2024

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Integrate Advanced Hotel Technologies To maintain competitiveness and meet the evolving expectations of guests, city hotels are increasingly integrating advanced technologies into their operations.

Article 94

Article Pricing Book Guest Services 94

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Key attributes include people skills, customer service skills, patience, ability to use initiative and problem solving skills. Reservation agent. Guest services hotel positions. Night auditor.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Guest Satisfaction Communication 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Business

AUGUST 10, 2023

The tech company’s cloud-based platform provides a fully integrated suite of hospitality products that optimize hotel performance while streamlining the overall guest experience. “Our partnership with Virdee doubles down on our commitment of being the most tech-forward brand in our segment ‘because our guest deserves better.'”

Reservations 52

Reservations Guest Services Hospitality Management Back of House 52

Metasphere

SEPTEMBER 4, 2023

Mobile pre check-in puts the power in the hands of guests, empowering them to customize their stay before even stepping foot in the hotel. From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

MARCH 26, 2024

For example, revenue teams can leverage data-driven decision intelligence to establish the most suitable room rates, project future reservations, estimate staffing requirements, manage inventory levels, and allocate other resources strategically.

Guest Satisfaction 62

Guest Satisfaction Procurement Information Article 62

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

SEPTEMBER 13, 2022

Some key components of these systems are booking engine s, channel managers, guest service tools such as chatbots, and revenue management tools. It is usually integrated into a hotel’s website, and allows customers to see what rooms are available, make reservations, and pay for their stay.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130