Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. The post Hotel Concierge: Learn About Guest Services Representatives of a Hotel appeared first on Revfine.com.

Concierge 72

Concierge Guest Services Customer Service Article 72

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Demo Book 130

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

eHotelier

MAY 23, 2023

If hotels continue to struggle in attracting and retaining great young hires by not heeding the call for EX innovation, guest service will be what suffers, greatly impacting the bottom line.

Guest Services 264

Guest Services 264

eHotelier

FEBRUARY 8, 2024

The Logan, Philadelphia’s Hotel, has announced the promotion of Jessica Bauer to General Manager. Bauer’s new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 130

Maintenance Guest Services Marketing 130

PhocusWire

JULY 24, 2023

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

Guest Services 73

Guest Services Service Management 73

Hospitality Net

OCTOBER 4, 2023

Hotel employees have been trained to focus on "service", but is that enough?

Guest Services 97

Guest Services Training 97

Hospitality Net

APRIL 22, 2024

Hotelogix, a globally leading cloud-based hospitality technology provider, said Landmark Hotels & Suites in the United Arab Emirates has upgraded its multi-property management system on the cloud for gaining centralized control over its hospitality business and to deliver exceptional guest service.

Guest Services 98

Guest Services Property Management 98

Boutique Hotel News

JUNE 12, 2023

US: Independent hotel operator and developer Uncommon Hospitality is set to open the Longfellow Hotel in Maine this September and has named Matt Plourde as general manager. Plourde will lead the hotel’s opening and will oversee the day-to-day operations, guest services, and community outreach initiatives.

Guest Services 246

Guest Services 246

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. Most importantly, we will see how a user-friendly hotel management software can help you in this. 

Demo 147

Demo Guest Satisfaction Guest Services Document 147

eHotelier

FEBRUARY 4, 2024

The Logan, Philadelphia's Hotel, has announced the promotion of Jessica Bauer to General Manager. Bauer's new role entails overall management of the property including profitability, guest service, product quality, and cleanliness and maintenance.

Maintenance 130

Maintenance Guest Services Marketing 130

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 90

Marketing Communication Guest Services Strategic Planning 90

Hospitality Net

NOVEMBER 6, 2023

Stayntouch, a global leader in hotel property management systems (PMS), has announced an exciting partnership with MacNaughton, a full-service real estate and investment company based in Hawaii.

Guest Services 52

Guest Services Property Management 52

Hotelogix

NOVEMBER 19, 2023

This article will explore various ways to improve hotel occupancy rates and the role of technology in it.    What is hotel occupancy? For example, if you run a ski resort, you don't have to worry about occupancy during the winter.   Local area events: Local area events can significantly impact your hotel occupancy.

Book 147

Book Pricing Events Guest Services 147

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

Revenue Hub

APRIL 22, 2024

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date By aligning all services and interactions to the natural flow of the guest’s needs and expectations, hotels can create more meaningful engagements and foster loyalty that extends beyond a single stay.

Guest Satisfaction 89

Guest Satisfaction Article Guest Services Book 89

Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. By integrating AI into back-end processes, hotels will achieve significant improvements in inventory management, staffing decisions, and maintenance scheduling.

Guest Satisfaction 82

Guest Satisfaction Maintenance Article Scheduling 82

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?

Housekeeping 130

Housekeeping Reservations Server Accounting 130

eHotelier

OCTOBER 19, 2023

SABA Hospitality Technology Solutions, a leader in digital guest engagement solutions, and BPN Solutions, a groundbreaking digital Hotel Operations Platform, announced the successful integration of their solutions.

Front of House 130

Front of House Housekeeping Maintenance Guest Services 130

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? These components are critical to delivering a comprehensive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. What does Hotel Genie offer?

Concierge 98

Concierge Housekeeping Guest Services Information 98

Hospitality Net

SEPTEMBER 5, 2023

Mews, the leading cloud-native property management system (PMS), has been chosen by PoB Hotels to power their innovative vision of luxury hospitality driven by personalized guest service.

Guest Services 88

Guest Services Property Management 88

Hotel Owner

SEPTEMBER 11, 2023

Independent family-owned coach holiday group, Daish’s Holidays, has promoted Steve Slater to the role of general manager of the Somerset Hotel in Llandudno. Slater, formerly the assistant manager at the hotel, has more than 12 years of hospitality industry experience and since joining the company in 2021 has shown rapid progress.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Xotels

FEBRUARY 3, 2021

QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. Nowadays, it would be difficult to imagine a restaurant or hotel visit without seeing a QR code on display. QR codes as a Marketing Tool for Hotels.

Guest Services 49

Guest Services Marketing Information Concierge 49

Revenue Hub

FEBRUARY 14, 2024

In the bustling urban landscape, city hotels are in a constant race to maintain high occupancy rates. This article is designed to provide hotel managers with proven strategies to boost their hotel’s occupancy and revenue, ensuring they remain a preferred choice for both leisure and business travelers.

Article 94

Article Pricing Book Guest Services 94

Boutique Hotel News

JANUARY 31, 2023

Worldwide: BWH Hotel Group has announced 30 new hotels in Scandinavia under its upscale, boutique brand Aiden, as well as launching in India. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US.

Concierge 130

Concierge Guest Services Events Marketing 130

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. It's about enhancing the guest experience and boosting your revenue. Let's explore how this works.

Book 130

Book Catering Guest Satisfaction Reservations 130

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

Concierge 105

Concierge Guest Services Service Management 105

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned. 

Housekeeping 130

Housekeeping Server Accounting Book 130

Revenue Hub

APRIL 2, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.

Reservations 100

Reservations Article Guest Services Property Management 100

Hotel Business

OCTOBER 19, 2023

The Elser Hotel & Residences, a new luxury residential tower in Downtown Miami with a full-service hotel program managed by Highgate , has added in-house wellness services by Pinecrest Wellness – Downtown. For more on the guest services offered by The Elser, see the October issue of Hotel Business.

Training 75

Training Guest Services Program Management Scheduling 75

Revenue Hub

FEBRUARY 1, 2024

Online reviews have an enormous impact on potential guests’ booking decisions. Negative hotel guest reviews significantly impact a property’s reputation and the likelihood a guest will book, or a happy guest will return. How to Respond to a Negative Hotel Guest Review Bad reviews are unfortunately inevitable.

Guest Satisfaction 96

Guest Satisfaction Communication Article Book 96

Revfine

JANUARY 30, 2024

Digital Trends in the Hotel Industry Digital trends in the hotel industry refer to adopting technology-driven solutions and innovations in the hospitality industry. These trends are vital for enhancing guest experiences, improving operational efficiency, and staying competitive.

Guest Services 52

Guest Services 52