PhocusWire

JULY 24, 2023

The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like.

Guest Services 73

Guest Services Service Management 73

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

Concierge 105

Concierge Guest Services Service Management 105

Hotel Owner

OCTOBER 31, 2023

RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. The development programme is designed to give ambitious heads of departments within the RBH portfolio of over 50 hotels an opportunity to fast-track into senior roles with the right training.

Training 98

Training Guest Services Service Management Hospitality Management 98

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. The right training allows your staff to keep up with new trends, new technology, higher guest expectations, new techniques and strategies, as well as maintain any existing high standards.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.”

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Serviced Apartments

DECEMBER 16, 2022

Agilysys will deploy its cloud-based property management system (PMS) software across Marriott’s United States and Canada select service, luxury and premium hotels. AMERICAS: Agilysys, a leading global provider of hospitality software solutions has announced an agreement with Marriott International Inc. .

Property Management 52

Property Management Procurement Resort Management Guest Services 52