NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. What does Hotel Genie offer?

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Concierge Housekeeping Guest Services Information 98

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. Let’s jump right in.

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Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 5, 2023

At a glance: What is Hotel Inventory Management? Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Firstly, What is Hotel Inventory Management? These components are critical to delivering a comprehensive guest experience.

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Guest Satisfaction Maintenance Pricing Book 218

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

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Housekeeping Book Guest Satisfaction Information 130

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. RTLS utilizes a network of sensors and tags to track the precise location of assets, staff, and guests within a hotel’s premises.

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Housekeeping Guest Satisfaction Customer Service Information 52

Revenue Hub

FEBRUARY 6, 2024

The prevalence of silos in hotels is not uncommon. While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. A guest’s stay is a sum of multiple interactions with various hotel departments.

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Housekeeping Communication Article Customer Service 80

Hotel Owner

OCTOBER 5, 2022

Independent family-owned coach holiday group, Daish’s Holidays has appointed Dan Gates as general manager at the Bournemouth Sands Hotel based on West Cliff, Bournemouth. . With more than 20 years’ experience in the hotel and hospitality industry, Gates returns to Daish’s Holidays having had a year away from the company.

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Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

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Communication Customer Service Housekeeping Article 98

Hotel Owner

OCTOBER 11, 2023

Independent family-owned holiday group Daish’s Holidays has announced three new appointments to the management team at its Esplanade Hotel in Scarborough. Joe Devassy joins as general manager and will oversee a 36-strong team at the 73-bed hotel.

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Housekeeping Maintenance Guest Services Training 98

InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. With this information, hotels can provide a more personalized guest experience.

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Communication Reservations Housekeeping Property Management 218

SiteMinder

FEBRUARY 29, 2024

Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. The right training allows your staff to keep up with new trends, new technology, higher guest expectations, new techniques and strategies, as well as maintain any existing high standards.

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Training Customer Service Guest Satisfaction Communication 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

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Front of House Housekeeping Maintenance Back of House 59

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. This can lead to customer dissatisfaction and loss of business.

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Property Management Catering Housekeeping Maintenance 130

Mary Gostelow

FEBRUARY 3, 2024

Every self-respecting luxury hotel should have a proper open fireplace – in New York, The Lowell has them in about half the rooms. Above, hotel GM Ryan Nicholls holds court. This two-year old resort is a hotel for all seasons. In its previous, Taj, days, the now-Newbury Boston had’em. Style, indeed.

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Housekeeping Guest Services Events 52

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. For instance, a business that has just started is focused on making money immediately whereas a more established hotel business with steady revenues would concentrate on its reputation. And what can one expect from guests who have confirmed reservations and yet been denied a room?

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Blog Communication Definition Book 130

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

MAY 26, 2023

Because ultimately, this is what is going to set your hotel business apart from the rest. Subscribe to our weekly newsletter and stay up to date In this blog today, we will look at 10+ ideas to improve guest experience at your hotel. Before that, let’s look at some of the benefits of having happy guests.

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Housekeeping Reservations Communication Article 89

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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Guest Services Concierge Definition Customer Service 95

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. Other participants agreed on the importance of training and engaging the “whole person” in staffing and service decisions.

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Training Housekeeping Scheduling Guest Services 116

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. Here’s how travel technology is changing the industry and the possible implications, negative and positive, for hotels.

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Guest Satisfaction Book Property Management Pricing 52

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

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Budgeting Maintenance Front Desk Operations Document 59

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. When considering a career in the hospitality industry, it’s essential to compare the roles of hotel management and culinary arts, often framed as “Hotel management vs culinary arts.” What is the difference between hotel management and culinary arts?

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Housekeeping Training Hospitality Management Accounting 52

Revenue Hub

NOVEMBER 21, 2022

In the post-pandemic world, hotels have had to quickly modernize their technology infrastructure to provide more digital and contactless options for guests, as well as operate efficiently with leaner teams. What is the hotel guest experience? 5 technology trends changing the guest experience.

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Book Communication Housekeeping Article 79

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

Hotel Business

NOVEMBER 27, 2023

With this fast-growing adoption, it’s no wonder voice tech is also becoming a key piece of the hospitality tech stack as well: Over half of hotel operators already offer or plan to add voice-controlled devices to guestrooms this year. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.

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Housekeeping Information Catering Reservations 64

SiteMinder

NOVEMBER 22, 2023

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. At their most simple, they’re gatherings for connection, and at their best, they’re experiences that leave lasting impressions on hotel guests and attendees alike.

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Events Budgeting Book Workshop 59

Les Roches

JULY 11, 2023

If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Maintenance Concierge Communication Housekeeping 40

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

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Concierge Travel and Tourism Information Catering 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

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Housekeeping Training Hospitality Management Travel and Tourism 52

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. According to the DEHOGA industry association, more than 65,000 employees are currently missing in hotels and restaurants in Germany. This is the same everywhere.

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Travel and Tourism Training Front of House Accounting 95

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

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Communication Customer Service Guest Satisfaction Book 130

Hotelogix

OCTOBER 18, 2023

In this context, hotel management software has revolutionized the industry globally. Whether a small independent property or a hotel chain/group, hotel management software has empowered hoteliers to efficiently manage their end-to-end operations and improve their overall service quality. What is hotel management software?

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Housekeeping Reservations Server Accounting 130

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. In fact, today, when we say digitization of hotel operations, it indicates the adoption of the Hotel PMS System. You are right. Stay tuned. 

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Housekeeping Server Accounting Book 130

Les Roches

OCTOBER 10, 2023

Hospitality is all about giving a warm welcome to guests and providing the services they need and expect. As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service. What are the top high-paying jobs in hospitality?

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Travel and Tourism Hospitality Management Concierge Training 52

Hotel Business

MARCH 1, 2023

Hotel Business spoke with executives from hotels around the world to see what they expect for travel in 2023, and what they are doing to attract guests. While Q1 of 2023 may see some economic stress, we are following the guidance of tourism experts who project that there is pent-up demand seeking a full-service hotel experience.

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Travel and Tourism Housekeeping Events Guest Services 52

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine. How is this done, though?

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Housekeeping Maintenance Scheduling Property Management 100

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

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Housekeeping Maintenance Training Customer Service 93