Hotel Business

AUGUST 7, 2023

Hospitality management company Charlestowne Hotels has continued expansion in the Midwest with the sustainable boutique property Hotel Verdant. Hotel Verdant is on track to become a LEED-Certified boutique hotel that’s both friendly to the environment and inspired by it.

Guest Services 52

Guest Services Hospitality Management Marketing 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotel Business

MAY 11, 2023

Plymouth, MI-based Boutique Hotel Professionals (BHP) is a hospitality management company specializing in boutique, independent and soft-branded hotels. Hotel Business caught up with cofounder/chief visionary officer Jenifer Neptune , to learn more about the company. For us, it is all about our team.

Beverage Operations 98

Beverage Operations Events Guest Services Hospitality Management 98

Les Roches

DECEMBER 28, 2023

A career in the hospitality industry can be incredibly rewarding, both financially and personally. Two popular options are in hotel management and culinary arts. What is the difference between hotel management and culinary arts? Ready to become a hospitality leader?

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Hotel Business

MARCH 13, 2023

Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. PCH is currently working with additional hospitality groups that have hotels in the pipeline.

Budgeting 105

Budgeting Revenue Projections Guest Services Accounting 105

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. What is the role of guest relations?

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

OCTOBER 30, 2023

It’s also influencing hospitality management and a wide range of initiatives in the hospitality sector. What is a smart hotel? A smart hotel is a cutting-edge accommodation facility that uses advanced technologies to update and improve the guest experience and enhance operational efficiency.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 84

Communication Reservations Article Customer Service 84

Les Roches

JULY 11, 2023

If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

JANUARY 19, 2024

Are you interested in being part of the hospitality industry or even dreaming of operating your own hotel? Do you have a passion for providing e­xceptional guest experiences? What is a hotel business plan? It covers all the necessary de­tails related to setting up and ope­rating a hotel business.

Marketing 52

Marketing Book Accounting Procurement 52

Les Roches

OCTOBER 10, 2023

Hospitality is all about giving a warm welcome to guests and providing the services they need and expect. As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service.

Travel and Tourism 52

Travel and Tourism Hospitality Management Concierge Training 52

Les Roches

MARCH 8, 2024

Get a great business degree Our business degrees can equip you with all the skills and knowledge needed to excel in hospitality management Bachelor degree in hospitality management Applying to business schools A significant step toward advancing your education and career in the dynamic field of business is applying.

Strategic Planning 52

Strategic Planning Hospitality Management Travel and Tourism Budgeting 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Hotel Business

AUGUST 10, 2023

Economy-extended-stay hotel brand LivAway Suites , has entered into partnerships with two tech companies to enhance its operations. The company has partnered with hospitality management platform HotelKey to streamline and enhance its technology-driven processes for operations and guest experience.

Reservations 52

Reservations Guest Services Back of House Hospitality Management 52

Les Roches

JUNE 7, 2023

In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential. What are examples of customer service experience?

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JANUARY 18, 2024

Luxury resorts often offer training and development programs that can help you learn new skills The satisfaction of providing a high level of service. From culinary arts to guest services, each role here contributes to the seamless experience guests cherish.

Communication 52

Communication Training Resort Management Customer Service 52

Revenue Hub

APRIL 2, 2024

NB: This is an article from Shiji Subscribe to our weekly newsletter and stay up to date And, in the ever-evolving landscape of hotel technology, I can safely say, Property Management Systems are experiencing a renaissance, reasserting their pivotal role at the core of the hotel tech ecosystem.

Reservations 100

Reservations Article Guest Services Property Management 100

Revenue Hub

MAY 18, 2023

NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.

Front Desk Operations 80

Front Desk Operations Cost Reduction Book Training 80

Revenue Hub

OCTOBER 17, 2023

NB: This is an article from Robert O’Halloran , Professor Director, School of Hospitality Leadership at East Carolina University A new hotel to some is just another place some travelers cannot afford to stay. Lodging operators need to ask themselves the main goal of revenue management for their hotels.

Pricing 95

Pricing Marketing Training Book 95

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

OCTOBER 2, 2023

Against this backdrop, hospitality leaders are exploring ways they can deepen their understanding of each guest as an individual, not simply a data point in a “persona profile,” so that their employees are better equipped to consistently create “Zero Disappointment” experiences for each guest.

Reservations 88

Reservations Pricing Guest Satisfaction Article 88