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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Product vs service: unveiling key differences

Les Roches

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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GuestTouch & InnQuest Team Up to Create a Next-Generation Guest Engagement Platform for Modern Hoteliers

InnQuest

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry. About InnQuest.

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RBH launches talent development programme for 2024

Hotel Owner

RBH Hospitality Management has announced the launch of its Pyramid Programme for 2024. Now in its sixth year, the scheme has already seen five previous candidates become general managers, while 46% of its delegates have been promoted into deputy manager roles, and 29% have had the confidence to move into larger roles.

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Implement a Cloud PMS Software to Deliver Exceptional Guest Experience

InnQuest

By automating many of the manual processes involved in hotel management, the staff can focus on providing excellent/hands-on guest service and more personal experiences. Hotels can create a seamless, memorable experience for their guests by streamlining operations and improving communication and data management.

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PCH opens third-party management to additional groups

Hotel Business

Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups.

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Guest relations manager: how to change to a great role in hospitality

Les Roches

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. How to become a guest relations manager.