InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

OCTOBER 20, 2023

In today’s competitive hotel industry, staying ahead of the curve requires more than just providing excellent service; it also involves making informed decisions that impact your bottom line. One such decision that has a significant effect on hotel revenue is choosing the right Customer Relationship Management (CRM) software.

Guest Satisfaction 130

Guest Satisfaction Information Book Marketing 130

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

Hotelogix

NOVEMBER 16, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Marketing 162

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

AUGUST 8, 2023

When it comes to hotel businesses, one must continuously strive to achieve a balance between the customer experience and pricing. Hotels follow different pricing strategies to get there and seasonal pricing remains one of the most important. In this blog, we have curated the top 4 benefits of seasonal pricing for hotels.

Pricing 220

Pricing Guest Satisfaction Blog Budgeting 220

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction 162

Guest Satisfaction Property Management Training Book 162

Hotelogix

JANUARY 30, 2024

As a hotelier, monitoring your hotel's performance is paramount to ensuring smooth operations and maximizing revenue. In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction. 

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

FEBRUARY 1, 2024

Independent hotels stand out in the bustling hospitality industry with their unique charm and personalized service. However, these quaint establishments often face towering challenges behind the scenes, particularly when managing and streamlining their daily operations. It has to be a cloud-based hotel management software.

Guest Satisfaction 130

Guest Satisfaction Training Budgeting Demo 130

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Property Management 130

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

NOVEMBER 9, 2023

When it comes to finding the perfect hotel software to power seamless operations and guest experience, there’s no one-fits-all solution. NB: This is an article from WebRezPro That’s because when it comes to delivering a great guest experience, every property is unique.

Guest Satisfaction 91

Guest Satisfaction Book Property Management Article 91

InnQuest

JUNE 2, 2023

A strong hotel brand identity plays a key role in attracting customers and building customer loyalty in this highly competitive hospitality industry. This blog presents key factors involved in creating a compelling hotel brand identity that will help you resonate with your target audience and set you apart from the competition.

Guest Satisfaction 131

Guest Satisfaction Blog Book Property Management 131

Hotel Business

APRIL 16, 2024

Toast , the digital technology platform built for restaurants, has collaborated with Choice Hotels International to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Cambria and Radisson hotels will also use Toast Payments.

Guest Satisfaction 115

Guest Satisfaction Back of House Beverage Operations Server 115

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotel Owner

JULY 12, 2023

Access Hospitality, part of the Access Group has announced the acquisition of Guestline, a leading hotel distribution and operations platform provider. It also stated that the partnership will enhance its ability to serve the requirements of hotel customers through the provision of a tailored product that fulfils their operational needs.

Guest Satisfaction 102

Guest Satisfaction Property Management Presentation Marketing 102

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Understanding the impact of your hotel reservation system on your business is key. They often have a broad customer base, allowing you to attract different types of guests.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.    What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

JULY 17, 2023

As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. But how can hotel owners capture their attention and ensure that their property stands out in a sea of options? Embrace colorful visuals that evoke the spirit of the season.

Guest Satisfaction 130

Guest Satisfaction Catering Blog Marketing 130

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 103

Pricing Guest Satisfaction Article Book 103

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Here’s how travel technology is changing the industry and the possible implications, negative and positive, for hotels.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotel Business

JULY 6, 2023

At HITEC Toronto, DISH Business introduced its OnStream platform and LG Electronics showcased Apple AirPlay on its hotel TVs as the first provider to offer the service in guestrooms. With an intuitive, fully customizable user interface, OnStream makes it easy for hoteliers to build and deploy the technology across their properties.

Guest Satisfaction 98

Guest Satisfaction Special Events Download Housekeeping 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

STAAH

MARCH 21, 2023

In today’s digital age, online reputation is crucial for the success of any business, especially for hotels. STAAH ReviewMinder is a comprehensive online reputation management tool that can help hotels manage their online reputation and improve guest satisfaction.

Guest Satisfaction 78

Guest Satisfaction Demo Scheduling Accounting 78

Revenue Hub

JUNE 7, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. It plays a key role in the overall success of a hotel’s operations. By facilitating direct bookings, hotels can avoid commission fees and have more control over their pricing, promotions, and guest relationships.

Book 83

Book Guest Satisfaction Pricing Reservations 83

Hotel Owner

OCTOBER 6, 2022

As independent hoteliers venture into a post-pandemic marketplace with a mix of renewed optimism and understandable uncertainty, one thing is clear: Hotel tech solutions will play an essential role in recapturing revenue and elevating guest experiences. Insights about hotel PMS technology. Insights about hotel PMS technology.

Guest Satisfaction 105

Guest Satisfaction Download Maintenance Information 105

InnQuest

APRIL 6, 2023

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. When guests can quickly and easily check in and out, they are more likely to feel satisfied with their stay and leave positive reviews.

Guest Satisfaction 140

Guest Satisfaction Information Server Blog 140

Revenue Hub

SEPTEMBER 1, 2023

Imagine a guest arrives at your hotel, ready to have a memorable stay, and something doesn’t go as expected. NB: This is an article from TrustYou The more prepared you and your staff are to handle guest complaints, the less likely a negative experience will damage your hotel’s reputation.

Guest Satisfaction 103

Guest Satisfaction Housekeeping Maintenance Pricing 103

SiteMinder

OCTOBER 23, 2023

Some key features of Cloudbeds include a channel manager, booking engine, and property management system. SiteMinder is the industry’s leading hotel commerce platform; giving hoteliers the power, performance, and experience they need to succeed online.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

Hotel Business

APRIL 1, 2024

As adoption rates continue to increase and the push to improve the charging experience gains momentum, the hospitality industry needs to keep up by offering guests reliable on-site EV charging stations. In fact, research shows that nearly half of all EV drivers would not stay at a hotel without onsite charging.

Accounting 75

Accounting Property Management Guest Satisfaction Download 75

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? This is especially true in the global hospitality market – an industry where businesses strive to offer memorable stays for a diverse range of guests. What Is Hotel Market Segmentation?

Marketing 130

Marketing Catering Budgeting Pricing 130

SiteMinder

OCTOBER 10, 2023

A TripAdvisor channel manager is a specialised tool aimed at empowering hoteliers to enhance their online visibility across TripAdvisor’s vast booking platform. This ensures uniformity and minimises the risk of overbookings through real-time inventory management, rate management, booking management, auto sync, and additional features.

Guest Satisfaction 52

Guest Satisfaction Book Information Catering 52