NV Hotels

JANUARY 17, 2023

All of the confirmed events are always posted on our event calendar. The committee will meet on January 19 and begin planning a Q1 event as well as exploring activities for the rest of the year. The popularity of this event filled our block of 30 attendees early on. Do not miss this important and inspiring event.

Events 98

Events Presentation Workshop Guest Services 98

Hotel Owner

FEBRUARY 28, 2023

Bedrooms have been updated with a blend of “neutral” textiles, in keeping furniture, and a free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

Events 105

Events Catering Guest Services 105

Hospitality Net

JULY 10, 2023

Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales.

Training 61

Training Reservations Guest Services Presentation 61

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. The Scandinavian portfolio will be located close to universities, larger companies and event venues. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia.

Concierge 130

Concierge Guest Services Events Marketing 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. To ensure every guest receives exceptional service , you need to be on the floor, front and center, leading the charge. And by outlining goals to help them achieve the mission, you give them something to shoot for together.

Training 95

Training Communication Server Guest Services 95

Hotel Business

DECEMBER 12, 2023

of event space and welcomes pets. Beau Benton, president, LBA Hospitality, added, “The Kanji family has built a reputation of developing great hotels and building a culture that promotes excellent guest service. The 103-room Hampton Inn & Suites by Hilton Jacksonville South – Bartram Park in Jacksonville.

Guest Services 59

Guest Services Events 59

Hotel Owner

FEBRUARY 23, 2023

Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services. A state-of-the-art commercial kitchen has also been fitted to accommodate catering for both weddings and corporate events.

Events 59

Events Catering Guest Services 59

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. Reception staff won’t get as much out of food and beverage safety training as kitchen staff will, nor would kitchen staff necessarily benefit from guest service training if they’re in a solely back-of-house role.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Business

JULY 6, 2023

of event space plus 2,252 sq. Its location offers year-round recreation and amenities that provide guests with a range of outdoor activities to suit all tastes. We look forward to bringing our signature guest service to this beautiful destination.” of outdoor patio space overlooking the Rocky Mountains.

Guest Services 59

Guest Services Events 59

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Mary Gostelow

FEBRUARY 3, 2024

It can hold several sizeable events simultaneously (the GM has had to cut, significantly, the tally of 91 weddings a year that happened in 2022). And everyone staying over knows they will be taken care of by Housekeeping, and by Guest Services. This two-year old resort is a hotel for all seasons. Style, indeed.

Housekeeping 52

Housekeeping Guest Services Events 52

Hotel Business

NOVEMBER 7, 2023

We’re looking forward to bringing our unmatched guest service beyond the U.S. of versatile event space. . “The combination of the Caribbean’s high year-round tourism demand and an increased interest in wellness travel makes this advancement a no-brainer.

Marketing 69

Marketing Travel and Tourism Guest Services Events 69

InnQuest

SEPTEMBER 5, 2023

Food and Beverage: Restaurants, bars and room service are vital revenue streams. Meeting and Event Spaces: Many hotels have conference rooms, banquet halls and event spaces. Spa and Wellness Services: Spa treatments, massages or wellness programs offered by hotels are also considered inventory.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Hotel Business

MARCH 8, 2024

of commercial space for guest services, resort operations, retail, restaurants and bars on the plaza level, along with lodging and luxury residences on the upper floors. of event space at Tamarack’s Arling Center. It’s a great destination in the Pacific Northwest and we look forward to being a part of the resort’s next chapter.”

Catering 59

Catering Reservations Guest Services Events 59

Revenue Hub

MAY 17, 2024

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Revenue Hub

JANUARY 19, 2024

This integration ensures that non-room revenue is factored into the overall revenue management strategy, empowering hoteliers to make informed decisions regarding pricing, promotions, and service offerings to maximize RevPAG. Creating a “Sticky” Environment for Increased On-Site Spending 1.

Pricing 83

Pricing Article Workshop Guest Satisfaction 83

Hotel Business

MAY 11, 2023

Each BHP team member is passionate about providing unparalleled guest service. of meeting space hosting more than 250 luxury weddings each year and approximately 500 corporate events; and a championship 18-hole golf course. For us, it is all about our team. We seek out the best. of indoor space to an additional 19,000 sq.

Beverage Operations 98

Beverage Operations Events Guest Services Hospitality Management 98

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 71

Guest Satisfaction Pricing Article Scheduling 71

Hotel Business

JANUARY 5, 2023

In the event of adverse times, the corporate task force GM will provide property teams with dedicated, on-site assistance and elevate the overall hotel experience. The creation of a new corporate guest service support manager role which will be dedicated to training, directing and developing efficient management of on-property guest services.

Front of House 59

Front of House Back of House Guest Services Training 59

Lodging Magazine

JUNE 26, 2023

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their […] The post Shiji and IPORT Introduce All-in-One Tablet and Payment Device Solution appeared first on LODGING Magazine.

Server 59

Server Catering Guest Services Magazine 59

eZee Absolute

AUGUST 29, 2023

By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care. Personalized Guest Services Your guests crave personalized interactions that make them feel valued and understood.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

OCTOBER 10, 2023

These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management. Event management needs a mix of practical skills and creative skills.

Travel and Tourism 52

Travel and Tourism Hospitality Management Concierge Training 52

Hotel Business

JANUARY 24, 2023

Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services. The Scandinavian portfolio of Aiden hotels will be built in strategic locations, such as near universities, larger companies and event venues.

Concierge 59

Concierge Guest Services Events Marketing 59

Serviced Apartments

DECEMBER 7, 2022

Thoughtful gestures: Considerate touches help residents connect to the environment and feel right at home from the first day of their stay.

Guest Services 52

Guest Services Events Marketing 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Metasphere

SEPTEMBER 4, 2023

Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in. Hotels can convey important information and updates to guests in real-time, ensuring that they are informed about events, promotions, and amenities available during their stay.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotel Business

NOVEMBER 14, 2022

Nearly half (49%) of survey respondents want to be immersed in local culture and products while traveling, and another 40% want personalized access to unique experiences or activities, such as performances, events, spa treatments or classes. People will recognize travel as an essential part of their wellness routine.

Book 64

Book Events Guest Services Information 64

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 89

Marketing Book Travel and Tourism Communication 89

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. With eight hotels across the portfolio, guests throughout Thailand will have everything they need.

Demo 98

Demo Guest Services Training Book 98

Les Roches

NOVEMBER 18, 2022

Marco also supports the stepped approach to the internship process, whereby second semester interns are offered ‘entry level’ operational roles in which they can learn some of the core service skills, before taking on a more senior position in semester 5. “At

Special Events 98

Special Events Guest Services Presentation Pricing 98

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. AI can automate routine tasks, freeing up hotel staff to focus on delivering exceptional guest service.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Business

OCTOBER 5, 2023

These and other technology-driven solutions can free up employees to focus more intensively on guest service—and promote efficiencies and cost savings at the same time. For example, with today’s innovations, it is possible to get staff schedules on mobile devices, making shift swaps easy and seamless.

Training 116

Training Housekeeping Scheduling Guest Services 116

Hotel Business

OCTOBER 17, 2023

Prioritizing employee safety with WorldSafe’s tools and strategies ensures a motivated workforce, leading to improved guest service and satisfaction. WorldSafe can benefit hotel owners by enhancing their establishment’s reputation and trustworthiness. Positive online reviews from this can boost occupancy rates and revenue.

Information 59

Information Blog Guest Services Marketing 59

SiteMinder

OCTOBER 11, 2022

Day to day, the HR manager is in charge of ensuring that all workers rights regulations are adhered to and may be required to assist with negotiations between union leaders and management in the event of staff disputes. Guest services hotel positions. Event planner. Revenue manager. Night auditor.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Xotels

FEBRUARY 3, 2021

Upon scanning the QR code, they will be diverted to the hotel website’s blog which contains the latest events, restaurant tips, attractions and activity recommendations, our favorite shops, etc. From here the guest can also navigate to any social media pages. Registering for an event or activities in your hotel. Promote events.

Guest Services 49

Guest Services Marketing Information Blog 49

Revenue Hub

AUGUST 22, 2023

In this case, if Jane is traveling with her husband and their children, she may be interested in paying more for connected rooms, activities that apply to different ages, special events, and ancillary services that apply to families.

Special Events 71

Special Events Book Information Reservations 71