Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

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Guest Services Definition Communication Workshop 92

Modern Restaurant Management

MAY 23, 2023

From early 2021, eating out at our favorite restaurants became a thing of the past and with many people staying at home and working remotely, there was a surge in demand for food delivery services, as well as a need for faster and more personalized food options.

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Definition Customer Service Catering Information 167

Les Roches

JANUARY 11, 2024

Key areas of improve­ment include sales, marke­ting, customer service and product offe­rings, with the ultimate goal of maximizing revenues in all possible areas. Made up of motivated individuals, the­ir main duties involve promoting a company’s goods and services with the end goal of maximizing profits.

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Definition Pricing Training Marketing 52

Synergy Suite

FEBRUARY 28, 2023

Let’s delve deeper into the key components of multi-channel POS systems, including mobile point of sale (mPOS), self-service POS systems, and online payment systems. With mPOS, servers can effortlessly transmit orders to the kitchen, accept payments through integrated card readers, and provide personalized service to customers.

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POS Systems Definition Front of House Demo 52

7 Shifts

SEPTEMBER 1, 2022

In nearly every context, it means to “refuse service”, “get rid of” or “nix” something. Items that require prep before the restaurant opens or service starts are also more likely to be 86'd. While the etymology of the term 86 has a few different stories, there are multiple theories around where this term originated from.

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Definition Front of House Communication POS Systems 144

Les Roches

JANUARY 8, 2024

Personalizing content initiates stronger brand-customer relationships and boosts satisfaction with customer service , as indicated by a report linking personalization to positive customer response. Improved customer experience Customers increasingly expect customized interactions.

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Definition Marketing Information Communication 52

EHL Insights

AUGUST 11, 2022

From humble beginnings of guilds and roadside inns in the early middle ages over the first à la carte restaurant opening in France in the 18th century up until today’s multi-trillion dollar industry, food and beverage service industry has grown to become a major factor in shaping the world we live in.

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Definition Article Blog 98

Modern Restaurant Management

DECEMBER 8, 2020

Once they were firmly established, it was only a matter of time before these takeout-focused services added delivery as an option for those willing to pay. But as competition increased among third-party delivery services, a problem emerged: customers were more loyal to their favorite restaurants than to their favorite application.

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Download Definition Pricing 197

Hospitality Net

DECEMBER 4, 2023

Hotels use, on average, 20 discrete on or above-property systems to service their guests, manage operations, and facilitate commerce. This complicated web of systems was born out of necessity, because of the complexity of running a hotel. As a result, data has become siloed, which in turn has led to new commercial and operational challenges.

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Definition 52

Synergy Suite

MAY 16, 2023

Because of this, a quality inventory management software is absolutely critical to the success of your food service business, especially as it grows across multiple locations. Some software solutions cater specifically to quick-service restaurants, while others focus on full-service establishments or specialty cuisines.

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Definition POS Systems Vendor Management Scheduling 52

SiteMinder

OCTOBER 5, 2023

Over a month, it provides services that amount to $15,000 in revenue. Could you offer other services, such as massage, yoga, or various instructor-led classes? Traditional revenue management focuses on selling the right service to the right guest at the right time, for the right price.

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Definition Blog Events Pricing 59

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Synergy Suite

FEBRUARY 7, 2023

Touchscreen POS systems are often preferred by quick-service restaurants, cafes, and bars due to their ease of use, speed, and the ability to customize the layout to suit specific workflows. These systems offer robust offline capabilities, ensuring uninterrupted service even in the event of a network failure.

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POS Systems Definition Server Information 52

7 Shifts

DECEMBER 13, 2023

A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips. For a service charge to be classified as a tip, several conditions must be met: The payment must be entirely voluntary. The customer must have the unrestricted right to determine the amount.

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Server POS Systems Definition Accounting 88

7 Shifts

DECEMBER 13, 2023

A note on mandatory service charges Federal law is clear: mandatory service charges are not legally considered tips. For a service charge to be classified as a tip, several conditions must be met: The payment must be entirely voluntary. The customer must have the unrestricted right to determine the amount.

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Server POS Systems Definition Accounting 78

The Restaurant Times

JUNE 11, 2020

Are these definitions of the same model? As packaging is crucial in ensuring an excellent delivery service, virtual restaurants emphasize on ensuring that the food is packaged and handled well. The post One Restaurant Concept, Many Names: Delivery-Only Restaurant Defy Traditional Definitions appeared first on The Restaurant Times.

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Definition Front of House Maintenance Kitchen Operations 83

EATER

JANUARY 28, 2021

Like a high-end version of room service, diners who come for Uni’s in-suite experience are shown to their bedless private dining area in one of the hotel’s 14 suites allocated to the restaurant. In accordance with New York City’s current ban on indoor dining , Le Crocodile has temporarily paused all service — including in-suite dining.

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Server Sanitation Definition Reservations 133

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Customer Service Reservations Events Definition 52

The Restaurant Times

FEBRUARY 19, 2022

Fine dining is an all-encompassing experience that includes elegant and sophisticated services as well as the highest-quality food. Fine dining service is not for the faint of heart, and with some high-end waiters earning six figures, it can be a lucrative career. . They’re looking for something completely different.

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Definition Server Training Maintenance 52

Fast Casual

APRIL 7, 2023

Learn why the Attune HD Drive-Thru Communication System from Panasonic Connect earns an A+ from eegee's.

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Communication Customer Service Definition 40

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.   What is Guest Experience?

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Guest Services Customer Service Demo Book 130

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. What Is a Hotel Self-Service Kiosk? 10 Benefits of Hotel Self-Service Kiosks. What Is a Hotel Self-Service Kiosk? What Is a Hotel Self-Service Kiosk?

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Front Desk Operations Guest Satisfaction Blog Book 52

Boutique Hotel News

APRIL 28, 2023

Over 100 staff members will join Hyatt’s commercial services team, including Tamara Lohan who will serve as Mr & Mrs Smith CEO. At a later date, Hyatt will introduce direct booking access to more than 1,500 properties within the Mr & Mrs platform. James Lohan will take on the role as Mr & Mrs Smith chief creative officer.

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Definition Book 264

Hotelogix

APRIL 18, 2024

Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Additionally, with Hotelogix, guest requests can be internally tracked (and escalated if SLA is breached) always ensuring a delay-free guest service experience.

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Blog Communication Definition Book 130

Revenue Hub

FEBRUARY 14, 2024

I have always been a huge fan of articles written by Alan Young, CEO of Puzzle Partner, but I was super happy to read his most recent article entitled Has the ‘New’ Service Culture Become the ‘No’ Service Culture? What training do new staff receive about hospitality and guest service itself once they hit their new department?

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Training POS Systems Guest Services Article 89

Hospitality Magazine

MARCH 6, 2024

We are also expanding our offerings to allow more opportunities for guests to engage and spend with us and continuing to evolve our business’ products and services, so they stay fresh and remain popular. There are definitely more people around looking for work — the number of international travellers back in the country is encouraging.

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Definition Marketing 130

Boutique Hotel News

MARCH 24, 2023

It includes: • Definitions of lifestyle, soft brand collections and independent boutique hotels. Comparison of each segment’s 2021 RevPAR, F&B, TRevPAR, and EBITDA compared to US full-service hotels. • At 18 per cent annually, soft brand collections increased hotel rooms at the fastest pace since 2017.

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Definition Presentation Marketing 246

Synergy Suite

JANUARY 17, 2023

In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly.

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Training Customer Service Communication Sanitation 52

Hotel Business

JANUARY 5, 2024

The full-service, all-suites property in Asheville also brings more than 7,000 sq. Each suite features a separate living area and bedroom, two high-definition televisions, a wet bar, microwave and mini-fridge. Embassy Suites by Hilton Asheville Downtown has opened its doors to guests.

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Definition Events 111

Modern Restaurant Management

APRIL 23, 2024

Did you know that more sexual harassment claims are filed in the service industry than in any other industry? Harassment complaints come to the Equal Employment Opportunity Commission (EEOC) from service industry workers more often than from any other sector, NPR reported in 2021.

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Definition Training Article Document 100

Boutique Hotel News

DECEMBER 15, 2022

US: Highgate has entered into a definitive agreement to purchase LA-based Viceroy Hotels & Resorts, with the transaction expected to close in early 2023. The brand has built an outstanding customer reputation due in part to its strong service culture and incredible team.

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Definition Hospitality Management Marketing 147

Hospitality Net

DECEMBER 7, 2023

Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry.

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Communication Definition 52

Synergy Suite

JANUARY 18, 2023

While customers rarely, if ever, interact with the cooks in your quick-service or fast casual restaurant locations, you know that what they’re really there for is the food! In most quick-service and fast casual restaurants, the prep cooks are more of an entry-level position to get someone started working in a kitchen.

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Training Sanitation Communication Blog 52

Synergy Suite

JANUARY 19, 2023

However, there may be times when you will need to hire from elsewhere for these positions, which will definitely make training a little more complicated, and will take a bit more time. The post Shift Leader and Shift Manager Training in Quick-Service and Fast Casual Restaurants appeared first on SynergySuite.

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Synergy Suite

JANUARY 20, 2023

Before assuming that your shift managers might want the promotion, it’s definitely worth asking. Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests. Are they prepared to change their day-to-day responsibilities?

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Training Scheduling Customer Service Budgeting 52

STAAH

APRIL 28, 2024

Strategically located amidst the Diplomatic Enclave of New Delhi, Jaypee Vasant Continental is known for easy accessibility and the finest hospitality services. In conclusion If you are looking for a channel manager , STAAH is definitely worth a try.

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Definition Book Property Management Training 90

Hospitality Net

MARCH 26, 2024

American Express Global Business Travel (“Amex GBT”), which is operated by Global Business Travel Group, Inc.

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Definition Pricing 52