Hospitality Net

NOVEMBER 21, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

Customer Service 97

Customer Service 97

Modern Restaurant Management

FEBRUARY 21, 2024

. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day.

Customer Service 199

Customer Service Presentation Hospitality Management Magazine 199

Hospitality Net

DECEMBER 17, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

Customer Service 75

Customer Service 75

Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

Travel and Tourism 75

Travel and Tourism Customer Service Training Events 75

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

JUNE 7, 2023

By Pablo Garcia, Director of Spark Crans-Montana, Innovation Sphere by Les Roches The hospitality and tourism industry is constantly evolving, with new technologies and trends emerging all the time. Beyond these benefits, generative AI can also enhance the working experience of staff in the hospitality and tourism industry.

Travel and Tourism 52

Travel and Tourism Training Workshop Communication 52

Revenue Hub

MARCH 18, 2024

Analytics in the hospitality industry refers to the systematic computational analysis of data or statistics related to various aspects of hospitality operations, including hotels, restaurants, travel, and tourism. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 87

Travel and Tourism Guest Satisfaction Customer Service Article 87

Hotel Owner

AUGUST 4, 2023

Recent accolades include the Chamber of Commerce – North East Green Business of the Year 2021, Good Hotel Guide – Editor’s Choice Award 2018, North East England Tourism – Hotel of the Year 2018, The Visit England Sustainable Tourism Gold Award 2017, and the AA Green Hotel of the year 2016.

Marketing 97

Marketing Customer Service Presentation 97

EHL Insights

AUGUST 31, 2023

STORY HIGHLIGHTS The hospitality industry is a thriving sector that has customer service and creating exceptional customer experiences at its core. Hospitality is also a skill, or more precisely a set of soft skills, attitudes and approaches that are in highly valuable in other industry sectors.

Travel and Tourism 64

Travel and Tourism Customer Service Training 64

Hotel Owner

FEBRUARY 5, 2024

With 2023 already consigned to history as the year of tourism recovery, the hospitality industry – starting in 2024 – now finds itself facing a scenario where actors who began making waves a few years ago are now consolidating their positions. Technology is, ultimately, the only path to survive and stand out in the tourism sector.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

Les Roches

FEBRUARY 13, 2024

Seeking a career that blends management, entertainment, and tourism at sea? Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? If you’re still undecided, read more about how to decide on a career path or why study hospitality and tourism.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Larry Mogelonsky

JUNE 26, 2023

Just as user-friendly website development tools like WordPress and Squarespace democratized website creation, these chatbots will only further enable small hotels or other tourism operators to maintain a great digital storefront without the high costs of human-based customer service.

Travel and Tourism 100

Travel and Tourism Book Reservations Back of House 100

Hotelogix

NOVEMBER 8, 2023

Senior citizens are actually considered one of the fastest-growing segments in today’s tourism market. If your hotel offers high-quality amenities and great customer service, then you are sure to draw business from seniors. With an aging baby boomer population, there are many travelers who are in their golden years.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Hotel Owner

JUNE 20, 2023

Ultimately, engaged employees are more likely to go the extra mile, which will most likely result in improved productivity, higher-quality service, and eventually, increased profitability. Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism.

Customer Service 98

Customer Service Training Communication Events 98

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. Importance of diversity in the hospitality and tourism industry. Better employee retention.

Travel and Tourism 86

Travel and Tourism Training Front of House Customer Service 86

Hotel Owner

MARCH 15, 2023

Not only do Tommy and James bring extensive experience and knowledge to our two thriving hotels, in a location that is as much about business as it is about culture and tourism, they’re also enthusiastic and personable, colleague-focused leaders.”

Maintenance 105

Maintenance Customer Service Catering Events 105

Hotel Owner

DECEMBER 1, 2022

Driven by the return of international tourism, this is a welcome boost to the hospitality sector, and is an opportunity not to be missed. Also, ensure that any local tourism leaflets are up to date and consider a dedicated Christmas information point to reassure guests that you have taken their holiday expectations into account.

Events 105

Events Workshop Catering Pricing 105

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. Travel and Tourism.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

Travel Booster

JANUARY 29, 2024

From enhanced customer service to streamlined operations, these intelligent solutions have not only delighted travelers but also optimized the very core of service delivery, rendering it more efficient and lucrative for businesses.

Travel and Tourism 52

Travel and Tourism Customer Service Pricing Marketing 52

STAAH

MAY 9, 2023

Sustainability Hospitality & Eco-Tourism These days, Sustainable Hospitality and eco-friendly practices are becoming the norm. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions. There will be a rise in travellers who will seek hotels that follow the same path.

Travel and Tourism 78

Travel and Tourism Book Accounting Information 78

InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. Well-directed, high-quality video marketing content can help businesses in the tourism and hospitality industry stand out from their competitors and optimize their online presence to a great extent.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Les Roches

OCTOBER 30, 2023

Eco-tourism Eco-tourism professionals are involved in promoting and organizing sustainable travel experiences that minimize environmental impact and support local communities. Careers in eco-tourism can be found in travel or sectors adjacent to the hospitality industry. Hospitality degrees can make all the difference.

Travel and Tourism 52

Travel and Tourism Regulatory Compliance Hospitality Management Customer Service 52

Hotel Owner

JUNE 2, 2023

The UK workforce employed in the hospitality and tourism sector sits at roughly 8%, according to the government, of which 86% is employed in either a restaurant, pub or hotel-related business.

Workshop 105

Workshop Training Customer Service Scheduling 105

Les Roches

JANUARY 24, 2024

Eco resorts or eco-lodges are a step forward in sustainable tourism and responsible travel. They include: Meaningful mission : when you work at an e­co resort, you’re not just in a job, you’re contributing to promoting sustainable tourism. What is an eco resort?

Travel and Tourism 52

Travel and Tourism Communication Events Customer Service 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

MARCH 23, 2023

Of course, hotels are often located in buildings that are custom-built or modified for hospitality, and they often have dedicated staff with extensive training. Airbnb is best described as being in the tourism industry or the sharing economy. Instead, customers have to contact Airbnb customer service for help.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

AUGUST 12, 2022

Every successful hospitality manager knows that providing great customer experience is a critical part of the job. But if you want to be a great hospitality leader, you’ll need more than just good customer service skills. The leader will guide from the front to make sure that the business exceeds customer expectations.

Travel and Tourism 52

Travel and Tourism Communication Accounting Customer Service 52

Les Roches

JANUARY 23, 2024

They operate in the luxury tourism and hospitality sector, so they provide guests with services and facilities beyond what most regular hotels deliver. This also means staff are expected to offer incredible customer service. What kind of roles do private island resorts offer?

Resort Management 52

Resort Management Customer Service Communication Housekeeping 52

Les Roches

JUNE 5, 2023

Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. The focus is on delivering exceptional customer service and maximizing profits. The staff here are responsible for much of the customer-facing parts of the business. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Hotel Business

DECEMBER 23, 2022

This included long waits (29%), poor customer service (29%) and lost money due to canceled/disrupted plans (29%). The world’s population has spent billions on hotels, cruises, vacation rentals and package holidays every year, and worldwide travel and tourism revenues are forecasted to reach $716.8

Travel and Tourism 59

Travel and Tourism Budgeting Customer Service Marketing 59

Modern Restaurant Management

APRIL 22, 2021

In a world where so many consumers will order their food for delivery on their phones, from the most convenient restaurant with the best online reviews, the space for differentiation through on-premises ambiance and true customer service through in-person interaction becomes much narrower.

Travel and Tourism 115

Travel and Tourism Customer Service Marketing 115

SiteMinder

NOVEMBER 22, 2023

This technology is applicable to almost every industry thanks to customer interaction – a prime area for smart tech to be implemented. In fact, as progress continues, tourism could be a world leader for cutting-edge technology and advanced AI. Pros and cons of robots in tourism As always, there are two sides to this story.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

OCTOBER 10, 2023

There is a lot of crossover between the travel and tourism industry. As well as being famed for its focus on customer service, the company is also known to offer tempting salaries and benefits. The hospitality industry is all about making people feel welcome, comfortable and even pampered.

Travel and Tourism 52

Travel and Tourism Hospitality Management Training Resort Management 52