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What is excellence in customer service?

Les Roches

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.

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Discover the exciting world of careers in adventure tourism

Les Roches

If you’re someone who loves to travel, e­njoys outdoor activities or is tired of the typical nine­-to-five job, you may want to think about a career path in hospitality and the adve­nture tourism industry. In this article, we’ll look at what adventure tourism is and how you can start a career in this exciting field.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

If you’re passionate about creating great guest and customer experiences, the hospitality and tourism industry offers many exciting career opportunities. Hospitality and tourism is a booming area with great opportunities to progress or move into more niche areas. What is the hospitality industry?

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Exploring sustainable tourism: What you need to know

Les Roches

In a world where environmental concerns and ethical considerations are at the forefront of our global consciousness, sustainable tourism has emerged as a pivotal force for change within the travel industry. If you want to work in the hospitality industry, there is great potential for encouraging eco-friendly change.

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Is the Customer Always Right?

Modern Restaurant Management

. “For decades, a customer could be uncivil, angry, yelling or just plain wrong, and employees were expected to deal with it because it was just part of the business. Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day.

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Start your journey to an exciting career: how to become a travel consultant

Les Roches

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

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Why choose a career in food and beverage management?

Les Roches

From hotel restaurants, cozy street corner cafes or Michelin-starred establishment owned by a famous chef, the F&B secor is a crucial part of the hospitality industry as a whole. In this article, we’ll explore what is hospitality management and is hospitality management a good career ?