Les Roches

JUNE 7, 2023

By Pablo Garcia, Director of Spark Crans-Montana, Innovation Sphere by Les Roches The hospitality and tourism industry is constantly evolving, with new technologies and trends emerging all the time. Beyond these benefits, generative AI can also enhance the working experience of staff in the hospitality and tourism industry.

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Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

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Hotel Owner

FEBRUARY 5, 2024

With 2023 already consigned to history as the year of tourism recovery, the hospitality industry – starting in 2024 – now finds itself facing a scenario where actors who began making waves a few years ago are now consolidating their positions. Technology is, ultimately, the only path to survive and stand out in the tourism sector.

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EHL Insights

AUGUST 31, 2023

STORY HIGHLIGHTS The hospitality industry is a thriving sector that has customer service and creating exceptional customer experiences at its core. Hospitality is also a skill, or more precisely a set of soft skills, attitudes and approaches that are in highly valuable in other industry sectors.

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Travel Booster

JANUARY 29, 2024

In the ever-evolving landscape of travel, Artificial Intelligence (AI) stands as a formidable force, reshaping the industry in profound ways. The rapid strides in AI technology have ushered in a new era, elevating the travel experience for globetrotters worldwide.

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Hotelogix

NOVEMBER 8, 2023

With an aging baby boomer population, there are many travelers who are in their golden years. Senior citizens are actually considered one of the fastest-growing segments in today’s tourism market. Whether traveling to visit family or going on a trip across the world, seniors prefer to stay in hotels.

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Revenue Hub

MARCH 18, 2024

Analytics in the hospitality industry refers to the systematic computational analysis of data or statistics related to various aspects of hospitality operations, including hotels, restaurants, travel, and tourism. Understanding these segments allows for more targeted marketing and customized service offerings.

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Les Roches

FEBRUARY 13, 2024

Seeking a career that blends management, entertainment, and tourism at sea? Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? The compensation packages, including accommodation and travel benefits, make it financially rewarding.

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Travel Booster

MARCH 16, 2023

Have you ever noticed how different generations have their own unique travel styles and preferences? But here’s the catch: many travel agencies and tour operators are missing out by not focusing on the key things that set each generation of travelers apart. The same goes for travelers, no matter their age.

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STAAH

MAY 9, 2023

As the needs and preferences of travellers change, hotels must adapt to meet these demands to increase their occupancy rates and revenue. Sustainability Hospitality & Eco-Tourism These days, Sustainable Hospitality and eco-friendly practices are becoming the norm. If left unchecked, this number is expected to double by 2030.

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Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

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Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. Travel and Tourism.

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Les Roches

MARCH 23, 2023

Of course, hotels are often located in buildings that are custom-built or modified for hospitality, and they often have dedicated staff with extensive training. Airbnb is best described as being in the tourism industry or the sharing economy. Instead, customers have to contact Airbnb customer service for help.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Les Roches

JANUARY 24, 2024

Eco resorts or eco-lodges are a step forward in sustainable tourism and responsible travel. They include: Meaningful mission : when you work at an e­co resort, you’re not just in a job, you’re contributing to promoting sustainable tourism. What is an eco resort?

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Revenue Hub

JULY 24, 2023

The demand for hotel accommodations is closely linked to the demand for travel to a specific destination. NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

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Hotel Business

DECEMBER 23, 2022

When traveling for work or pleasure, time is of the essence. It’s a precious resource, and the more time wasted waiting in lines, dealing with delays and struggling with spotty service, makes the experience almost mind numbing. Staying connected will create better experiences and help make people feel at home wherever they travel.

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Les Roches

MARCH 16, 2023

Do you dream of a career within the luxury travel sector? Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article. What do luxury travel advisors do?

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SiteMinder

NOVEMBER 22, 2023

This technology is applicable to almost every industry thanks to customer interaction – a prime area for smart tech to be implemented. The travel industry is a massive target for newer, smarter, more automated, personalised, and predictive processes. There are some apps specific to travel too, like ‘Lola’ and ‘Pana’.

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Les Roches

AUGUST 12, 2022

Every successful hospitality manager knows that providing great customer experience is a critical part of the job. But if you want to be a great hospitality leader, you’ll need more than just good customer service skills. The leader will guide from the front to make sure that the business exceeds customer expectations.

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Modern Restaurant Management

APRIL 22, 2021

In a world where so many consumers will order their food for delivery on their phones, from the most convenient restaurant with the best online reviews, the space for differentiation through on-premises ambiance and true customer service through in-person interaction becomes much narrower.

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Les Roches

OCTOBER 10, 2023

There is a lot of crossover between the travel and tourism industry. Apple Leisure Group Apple Leisure Group focuses on resorts and packaged travel options in North and South America, Europe and the Middle East. The hospitality industry is all about making people feel welcome, comfortable and even pampered.

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SiteMinder

OCTOBER 5, 2022

Guests may be able to access fee-based services or facilities. Two star: Appealing to price conscious travellers, services and facilities are typically limited. Service and design are of good quality. Build better processes into your operations to smooth out and improve customer service.

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Hotelogix

NOVEMBER 3, 2023

With almost 10 percent of the world’s total gross domestic product (GDP) and employing over 255 million people, it is no surprise that the travel and tourism industry is one of the most important sectors to drive employment. Hoteliers should use this knowledge to deliver personalized experiences throughout the customer journey.

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Les Roches

JANUARY 24, 2024

Tech-centric designs now cater to modern travelers, seamlessly merging luxury and convenience for a better overall experience. By implementing robotic services and automation into their operations, establishments can further improve efficiency and customer service delivery.

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Xotels

MAY 27, 2022

As a hotel management company with clients around the world, we have seen these trends in the tourism and hospitality industry take shape and evolve. of people who travel do so “to open my mind to new cultures and experience”. Offering package deals for a fixed fee enables to target market where customers desire more specialized stays.

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Les Roches

JULY 11, 2023

Are you interested in a career in the travel and tourism industry? Do you enjoy interacting with and supporting people? If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management.

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SiteMinder

SEPTEMBER 12, 2022

It is connected to travel and tourism – but goes beyond the bounds of those sectors. While the travel and tourism industry caters to holiday makers and those who have travelled away from their home, hospitality offers services to tourists, travellers, locals and anyone else who may be in the area.

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SiteMinder

OCTOBER 10, 2022

Target demographic (business travellers, families, couples, over 50s etc). Basic bathroom features prioritised by travellers include: Cleanliness. Features and amenities expected by luxury travellers can often include: Upscale materials and design. United Kingdom – AA Hotel and Hospitality Services. Modern fixtures.

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Les Roches

JANUARY 25, 2024

Social media platforms Recent research by the Journal of Theoretical and Applied Electronic Commerce Research shows social media posts are seen as impartial and unbiased, meaning travelers place greater trust in them compared to official tourism websites.

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SiteMinder

OCTOBER 11, 2022

Travellers love to find inspiration through video-based content. They can allow you to truly connect to customers, which is a great way to win trust and in some cases, hotels can even improve customer service through their video marketing strategies by answering potential customer questions before they book.

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Modern Restaurant Management

DECEMBER 17, 2020

With travel and larger gatherings constrained due to the pandemic, gift cards are a popular choice. No Holiday Travel. A recent national survey commissioned by the American Hotel & Lodging Association (AHLA) shows that nearly two-thirds (69 percent) of Americans will not travel for Christmas. ” The gift of food.

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Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Given the demand for off-premise and current trends, we expect operators will update menus with more travel friendly items to ensure the best experience at home, while also building in more family friendly options.

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Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. The Big Value Shift.

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Les Roches

OCTOBER 30, 2023

Eco-tourism Eco-tourism professionals are involved in promoting and organizing sustainable travel experiences that minimize environmental impact and support local communities. Careers in eco-tourism can be found in travel or sectors adjacent to the hospitality industry.

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InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. For example, topics like informative destination posts or travel tips can be packaged in the form of blogs, infographics, videos, case studies, etc. Leverage the Power of Social Media – With over 4.55

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