Modern Restaurant Management

NOVEMBER 2, 2022

In the same way that the duties of a server differ from that of a cook, so should the criteria that the interviewer looks for in respective candidates. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

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Front of House Back of House Server Customer Service 158

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Waiters are the person who will directly interact with customers.

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Front of House Scheduling Communication Bookkeeping 52

The Restaurant Times

MARCH 10, 2023

They are in charge of scheduling, handling customer complaints, and interviewing and hiring new employees. Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. Poached offers a full setup for hiring managers and restaurant owners/managers to review resumes, message candidates, and even schedule interviews. 1: Craigslist. 4: Restaurant Zone.

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Server Customer Service Training POS Systems 64

7 Shifts

AUGUST 19, 2020

Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff. Customer Information Your restaurant will attract a certain demographic who have their own expectations.

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Training POS Systems Communication Document 148

Synergy Suite

DECEMBER 19, 2023

SPMH allows you to identify peak hours and allocate resources strategically, ensuring that your workforce is optimized to meet customer demand without unnecessary labor costs. Efficient scheduling and staff management based on SPMH metrics contribute directly to a more cost-effective operation. Your employees will like it, too.

POS Systems 52

POS Systems Scheduling Training Pricing 52

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Schedule with empathy. How's your schedule working for you?

Scheduling 78

Scheduling Front of House Back of House Communication 78

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163

7 Shifts

OCTOBER 2, 2019

You’re now responsible for their schedules, their paychecks, their days off, and setting an example for professionalism. The servers are running back and forth with orders to relay or food to serve. Again, smart technology can help you manage your workforce efficiently—especially when it comes to staying ahead of schedule changes.

Communication 114

Communication Scheduling Server Training 114

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! Here’s how.

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Server Training Front of House Back of House 144

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

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POS Systems Accounting Front of House Server 69

Modern Restaurant Management

JANUARY 8, 2024

Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

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Pricing Catering Training Marketing 215

Restaurant Engine

AUGUST 25, 2021

Square for Restaurants is entirely based in the cloud so you can rest assured your information is safe in their secure servers. You get access to customer service during specified hours. You can also schedule, manage, and pay your staff right from Square. Features include: Setting employee schedules. Square Online.

Scheduling 59

Scheduling Pricing POS Systems Definition 59

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. If a restaurant is short-staffed, there is a good chance that the services provided are not optimum. Awarding bonuses can be a motivating factor for your kitchen staff or servers. Attendance-Based.

Server 52

Server Front of House Training Scheduling 52

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. Why Is Restaurant Scheduling So Important?

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

EATER

JULY 8, 2022

A few months after the first COVID-19 shutdown, restaurants furloughed and laid off cooks, servers, bartenders, and managers nationwide. We felt a small-scale operation could survive on a limited weekly schedule, better pay, and increased work-life balance. Great customer service!” We panicked.

Server 97

Server POS Systems Budgeting Magazine 97

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money. Table of Contents. Keeping in sync.

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

DECEMBER 21, 2022

We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing We’ll also see restaurants increasing their usage of automation to improve labor efficiency and the employee experience.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Your staff scheduling tool will let you see who is coming in late or leaving early, who has skipped shifts, who has requested the most number of days off, etc. Second, track employee attendance.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

APRIL 12, 2023

And if you look at it, most servers, most bartenders, they do really well on weekends, Fridays, Saturdays, they make a lot of money. Slower days, Mondays, Tuesdays, lunch service, they don't make anything. Some people are doing the service charge and with a tip line, we just removed it from the equation. I'm on salary.

Server 78

Server Definition Front of House Back of House 78

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

The Restaurant Times

NOVEMBER 19, 2021

Instead of shouting orders to each other or using printed tokens, restaurants can deploy technology that allows servers to enter orders via a handheld tablet at the guest’s table. Brands that strive to deliver excellent customer service need not be concerned. 4 Ways Automation Solves Restaurant Staff Shortage Problems.

POS Systems 52

POS Systems Reservations Server Customer Service 52

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. There is no need for a server to take orders.

Front of House 40

Front of House Back of House Server Blog 40

Synergy Suite

JANUARY 12, 2023

They can be useful for employees who prefer to learn independently or who may have busy schedules that don’t allow for structured training sessions. It allows for a more flexible and convenient learning experience, as employees can complete the training in small chunks as their schedule allows.

Training 52

Training Information Scheduling Definition 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server. Get Staff Buy-in On Scheduling.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

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Scheduling Communication Training Customer Service 113

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “This allows us to serve more guests per employee than a traditional full-service restaurant.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. How to create a payroll schedule. How to create a payroll payment schedule ?? A two-week pay cycle , resulting in a bi-weekly pay schedule. How to solve payroll tax issues.

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Scheduling Server Information Accounting 148