Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

The Restaurant Times

MARCH 10, 2023

These are the top FOH positions that you’ll need the perfect person for: Manager: The general manager (GM) is responsible for managing the entire restaurant staff , which includes the front and back of house personnel, but they are frequently found in the dining area. They supervise other servers while also serving their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! Here’s how.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

JANUARY 8, 2024

We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators. Robot servers, QR-Code Ordering and Even More Tech!: From robot servers to QR code ordering, the sky's the limit for technology in the restaurant industry.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Your staff scheduling tool will let you see who is coming in late or leaving early, who has skipped shifts, who has requested the most number of days off, etc. Second, track employee attendance.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

Modern Restaurant Management

DECEMBER 21, 2022

We’ll see more restaurants offering their employees gig-like schedule flexibility and instant access to earned wages. " – Legion's Chief Customer Officer, Michael Spataro. "Balancing "In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. There is no need for a server to take orders.

Front of House 40

Front of House Back of House Server Blog 40

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. At full-service restaurants, servers are responsible for crucial tasks. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

APRIL 12, 2023

We looked at the back of house, we looked at the front of house, we looked at bartenders and what did everyone make prior to this. And if you look at it, most servers, most bartenders, they do really well on weekends, Fridays, Saturdays, they make a lot of money. But our servers will say, 'Oh, no. I'm on salary.

Server 78

Server Definition Front of House Back of House 78

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. Their health, interests, and familial responsibilities are just as much a part of who they are as cook, host, or server.

Scheduling 148

Scheduling Server Communication Training 148

Les Roches

DECEMBER 28, 2023

Server Servers have direct communication with customers. Tactful, attentive service can transform ordinary meals into exceptional experiences. Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff.

Front of House 52

Front of House Server Back of House Training 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Store schedules and labor management. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Catering 215

Catering Marketing Customer Service Front of House 215

Synergy Suite

FEBRUARY 21, 2023

Online ordering integration is vital for allowing customers to customize their orders and select delivery or pickup options. Bakeries may benefit from a POS system with inventory management functionality tailored to track ingredients, recipe management, and production schedules.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. To save time and hassle, employees can schedule in advance. Zuul Market Debuts.

Marketing 154

Marketing Information Scheduling Download 154

Modern Restaurant Management

DECEMBER 31, 2019

To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. David Cantu, Cofounder and Chief Customer Officer at HotSchedules, Now Powered by Fourth.

POS Systems 138

POS Systems Marketing Training Pricing 138