article thumbnail

Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

Devastated by COVID, indoor dinning coming to an abrupt ending, employees being laid-off, others put on reduced schedules, and way too many restaurants closing. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Here are a few suggestions.

article thumbnail

Making the Rotating Weekend Schedule Work in Your Restaurant

Synergy Suite

One area that often poses a challenge is the scheduling of weekend shifts. Crafting balanced, fair, and equitable schedules in such a competitive industry is tricky, but it’s well worth the effort it takes to make it happen. Next, we’ll provide actionable steps that will help you implement a rotating weekend schedule.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

article thumbnail

A Digital Frontline Workplace Offers Schedule Flexibility, Less Financial Stress & Solves Worker Shortages

NV Hotels

The answer — focus on schedule flexibility and relieving financial stress as part of a comprehensive wellness program. To do that, implementing a Digital Frontline Workplace , with self-service shift management and early access to wages earned, is key. In the era of the “gig economy” workers have power of choice.

article thumbnail

Restaurant Scheduling Software: Why and What to Look For

Synergy Suite

One of the most important factors that determine their satisfaction is how they are scheduled: how many shifts they’re scheduled for, how long the shifts are, how often they change without much notice, and more. The best way to keep it all in line is to utilize a quality restaurant scheduling software.

article thumbnail

Why the Shift Experience Is 2022’s Answer to Staff Retention

Modern Restaurant Management

From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Pen-and paper schedules are behind us – or at least you’d think. Reduce Wage Costs.

article thumbnail

Adopting Tech Solutions Is the Smartest Decision Restaurants Can Make

Modern Restaurant Management

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.