Adora POS

APRIL 5, 2024

Discover the unparalleled support Adora offers to pizza franchises with our US-based, 24/7 customer service. Schedule a free demo today! Our blog highlights how Adora ensures minimal downtime with a 90% one-call resolution rate and an average wait time of just over one minute.

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Demo Blog Customer Service Scheduling 52

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. The use of AI is not limited to scheduling and staffing.

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Scheduling Information Pricing Customer Service 184

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

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Customer Service Reservations Scheduling Catering 162

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

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Communication Training Customer Service Scheduling 166

Adora POS

OCTOBER 11, 2023

Streamline onboarding in under an hour by emphasizing hands-on experience, focusing on core functions, and creating a flexible training schedule. Encourage feedback from your team and leverage Adora's robust customer support for a smooth learning curve. Read now and schedule a demo to experience Adora POS firsthand

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Training Demo Scheduling Customer Service 52

7 Shifts

NOVEMBER 28, 2023

For Sharma and his team to be their best, they chose 7shifts for workforce management and Lightspeed for their point of sale to save time on the back office tasks—so they can focus on providing excellent customer service.

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Customer Service Scheduling 88

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

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Training Customer Service Scheduling Reservations 177

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

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POS Systems Customer Service Scheduling Marketing 212

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

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POS Systems Training Scheduling Customer Service 115

Hotel Owner

NOVEMBER 16, 2023

Yotel plans to launch its Yotelpad aparthotel brand in Europe with a new property in Stratford, London, scheduled for 2024. The 85-room Bristol Abbey Wood Travelodge, scheduled to open in 2024, marks the group’s seventh hotel in Bristol. Currently, Yotel operates 14 city centre hotels across the United States, Asia, and the UK.

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Scheduling Customer Service Book 98

Revenue Hub

FEBRUARY 21, 2024

Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests. And your hotel staff should be well aware of this.

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Communication Customer Service Housekeeping Article 96

Serviced Apartments

MARCH 12, 2024

UK: Vertus, the BTR arm of Canary Wharf Group , has expanded its offer with two new serviced apartment buildings at 3 and 15 West Lane. 3 and 15 West Lane are scheduled for completion in December 2024, opening the doors to its first guest stays in January 2025.

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Customer Service Scheduling Events 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

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Training Customer Service Communication Information 122

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

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Reservations Customer Service Marketing Pricing 139

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

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Customer Service Scheduling Communication Training 189

Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? You should be able to schedule tasks efficiently and ensure smooth operations onboard. Keeping everyone informed about ship operations and changes means that communication is vital.

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Travel and Tourism Communication Customer Service Events 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

MARCH 25, 2024

This strategy involves setting clear objectives, choosing appropriate platforms, creating content, engaging with the community, scheduling posts, and analyzing performance metrics. A social media strategy is a meticulously crafted plan that outlines how a company will leverage various social media platforms for its specific goals.

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Article Customer Service Scheduling Catering 64

Modern Restaurant Management

FEBRUARY 22, 2023

Restaurant workers today are expecting benefits that have not been historically offered in the industry such as health benefits, flexible scheduling, daily pay apps, and continuing education. For example, working parents and college students can work hours around their schedules and pick up additional shifts to earn more income.

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Training Scheduling Customer Service Pricing 203

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Time management : Efficiently managing tasks to maintain high cleanliness standards within tight schedules.

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Training Customer Service Guest Satisfaction Communication 52

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Perhaps you can guarantee a set schedule of 15 hours per week or that they are only expected to work on weekends. Prepare to Pay Higher Wages.

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Customer Service Scheduling Training Information 170

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

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Travel and Tourism Customer Service Training Reservations 52

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

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Customer Service Marketing Download Scheduling 116

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

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Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

SEPTEMBER 7, 2023

Instead of spending time looking for a trustworthy service company, making and tracking maintenance appointments, buying backup ice, and scheduling repairs when the ice machine breaks down, you could be spending time on any profit-generating area of your business. Owning ice equipment will also cost you time. Do they work holidays?

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Maintenance Customer Service Pricing Accounting 184

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Restaurants embodying this concept, sometimes follow a self-service model—although service is common in some establishments. 24/7 employee scheduling can be challenging. More staff makes employee scheduling trickier.

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Scheduling Server Presentation Marketing 148

NV Hotels

NOVEMBER 7, 2023

Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors. Whether it’s offering spa promotions or sending tailored recommendations, RTLS helps create unique experiences.

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Housekeeping Guest Satisfaction Customer Service Information 52

7 Shifts

SEPTEMBER 14, 2020

As the store counts grew so too did the number of The Human Bean managers and barista team members – but a store level scheduling, labor management, and universal communication software was desired to scale the business. As a result of this approach, making adjustments to the schedule wasn’t the easiest process before the team had 7shifts.

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Scheduling POS Systems Communication Training 78

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As delivery dropped back down to more normal levels, we saw a number of delivery start-ups and tech dying on the vine. – Lissa Bowen

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Customer Service Scheduling Catering Communication 120

Synergy Suite

DECEMBER 19, 2023

SPMH allows you to identify peak hours and allocate resources strategically, ensuring that your workforce is optimized to meet customer demand without unnecessary labor costs. Efficient scheduling and staff management based on SPMH metrics contribute directly to a more cost-effective operation. Your employees will like it, too.

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POS Systems Scheduling Training Pricing 52

Modern Restaurant Management

JUNE 16, 2023

For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have. To remain competitive and provide the customer service that patrons now expect, restaurants need to meet these customers where they are.

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Customer Service Reservations Scheduling Presentation 106

Synergy Suite

NOVEMBER 2, 2023

Efficient staff scheduling and management can help optimize this metric. Understanding the trajectory of these percentages helps in making informed decisions about staffing levels, scheduling, and overall labor management. Evaluate staff scheduling and labor efficiency by comparing labor costs to customer traffic.

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Scheduling Training Information Cost Reduction 52

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction. Time and Attendance Labor and employee scheduling is closely tied to time and attendance tracking.

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POS Systems Scheduling Procurement Information 52