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Being Short Staffed Is No Excuse for Poor Customer Service

Modern Restaurant Management

Devastated by COVID, indoor dinning coming to an abrupt ending, employees being laid-off, others put on reduced schedules, and way too many restaurants closing. But being short staffed, even though it’s a legitimate excuse, is not justification for poor customer service. Here are a few suggestions.

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Guide on Providing Excellent Customer Service: Before, During and After The Meal

7 Shifts

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

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How Andolini’s Uses 7shifts To Help Schedule With Empathy: Case Study

7 Shifts

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Scheduling 300-plus employees. Schedule with empathy. Scheduling 300-plus employees—and saving money. Table of Contents. Keeping in sync.

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Why the Shift Experience Is 2022’s Answer to Staff Retention

Modern Restaurant Management

From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Pen-and paper schedules are behind us – or at least you’d think. Reduce Wage Costs.

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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The 700+-store chain had a challenge with the amount of time it took to schedule an interview for a new applicant once the candidate had submitted their application online. Due to the manual review process and human intervention required, the process could take days before an interview was scheduled with a hiring manager.

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Nine Critical HR and Payroll Steps to Prepare Your Restaurant for 2025

Modern Restaurant Management

Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture. Focus on: Identifying the Laws : Familiarize yourself with the ins and outs of upcoming regulations, including wage laws, paid sick leave, and scheduling rules.

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This is How Customer Insight Data Can Lead Restaurants to Success

Modern Restaurant Management

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.