Modern Restaurant Management

JUNE 13, 2022

From unpredictable schedules to being denied time off, shift workers are frustrated and exhausted. Worldwide, 40 percent of job candidates rank schedule flexibility as one of their top factors in career decisions. Pen-and paper schedules are behind us – or at least you’d think. Reduce Wage Costs.

Scheduling 216

Scheduling Competitive Analysis Communication Customer Service 216

Modern Restaurant Management

JULY 23, 2024

The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Scheduling 186

Scheduling Accounting Training Front of House 186

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employers likewise enjoy access to a global talent pool.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employers likewise enjoy access to a global talent pool.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Customer Service 191

Customer Service Scheduling Sanitation Program Management 191

Modern Restaurant Management

NOVEMBER 6, 2023

These compounding variables make it impossible for managers to rely on gut instinct alone when creating employee schedules. Restaurant leaders and managers should invest in a workforce management solution that enables intelligent automation, to precisely predict demand across all customer touchpoints.

Scheduling 198

Scheduling Budgeting Training Customer Service 198

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 184

Communication Training Customer Service Scheduling 184

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. The use of AI is not limited to scheduling and staffing.

Scheduling 186

Scheduling Information Pricing Customer Service 186

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 186

Scheduling Reservations Server POS Systems 186

Adora POS

OCTOBER 11, 2023

Streamline onboarding in under an hour by emphasizing hands-on experience, focusing on core functions, and creating a flexible training schedule. Encourage feedback from your team and leverage Adora's robust customer support for a smooth learning curve. Read now and schedule a demo to experience Adora POS firsthand

Training 52

Training Demo Scheduling Customer Service 52

Adora POS

APRIL 5, 2024

Discover the unparalleled support Adora offers to pizza franchises with our US-based, 24/7 customer service. Schedule a free demo today! Our blog highlights how Adora ensures minimal downtime with a 90% one-call resolution rate and an average wait time of just over one minute.

Demo 52

Demo Blog Customer Service Scheduling 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Customer Service 188

Customer Service Reservations Scheduling Marketing 188

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Customer Service 190

Customer Service Front of House Server Pricing 190

7 Shifts

NOVEMBER 28, 2023

For Sharma and his team to be their best, they chose 7shifts for workforce management and Lightspeed for their point of sale to save time on the back office tasks—so they can focus on providing excellent customer service.

Customer Service 88

Customer Service Scheduling 88

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

POS Systems 212

POS Systems Customer Service Scheduling Marketing 212

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Reskilling the Crew Restaurants are recognizing the need to enhance certain critical skills within their teams.

Training 192

Training Customer Service Scheduling Reservations 192

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

POS Systems 126

POS Systems Training Scheduling Customer Service 126

Hotelogix

JULY 5, 2024

Using data from a reservation system helps improve customer service. Schedule a Demo with Hotelogix You might also like to read:  Hotel Reservation Report & Other Essential PMS Reports One dashboard makes it easy to set prices based on demand and available rooms. This data enables creating memorable experiences.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. properly tracking employee schedules and paying them for all hours rendered, including overtime).

Bookkeeping 88

Bookkeeping Scheduling Training Accounting 88

Hotel Owner

NOVEMBER 16, 2023

Yotel plans to launch its Yotelpad aparthotel brand in Europe with a new property in Stratford, London, scheduled for 2024. The 85-room Bristol Abbey Wood Travelodge, scheduled to open in 2024, marks the group’s seventh hotel in Bristol. Currently, Yotel operates 14 city centre hotels across the United States, Asia, and the UK.

Scheduling 98

Scheduling Customer Service Book 98

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Reduced costs Waste is everywhere in the restaurant industry.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Reduced costs Waste is everywhere in the restaurant industry.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 177

Reservations Customer Service Marketing Pricing 177

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

Training 122

Training Customer Service Communication Information 122

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 193

Customer Service Scheduling Communication Training 193

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

FEBRUARY 21, 2024

Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests. And your hotel staff should be well aware of this.

Communication 97

Communication Customer Service Housekeeping Article 97

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Serviced Apartments

MARCH 12, 2024

UK: Vertus, the BTR arm of Canary Wharf Group , has expanded its offer with two new serviced apartment buildings at 3 and 15 West Lane. 3 and 15 West Lane are scheduled for completion in December 2024, opening the doors to its first guest stays in January 2025.

Customer Service 52

Customer Service Scheduling Events 52

Modern Restaurant Management

FEBRUARY 22, 2023

Restaurant workers today are expecting benefits that have not been historically offered in the industry such as health benefits, flexible scheduling, daily pay apps, and continuing education. For example, working parents and college students can work hours around their schedules and pick up additional shifts to earn more income.

Training 204

Training Scheduling Customer Service Magazine 204

Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? You should be able to schedule tasks efficiently and ensure smooth operations onboard. Keeping everyone informed about ship operations and changes means that communication is vital.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52