Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 153

Communication Customer Service Training Scheduling 153

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

POS Systems 208

POS Systems Customer Service Scheduling Marketing 208

Modern Restaurant Management

SEPTEMBER 7, 2023

Instead of spending time looking for a trustworthy service company, making and tracking maintenance appointments, buying backup ice, and scheduling repairs when the ice machine breaks down, you could be spending time on any profit-generating area of your business. Owning ice equipment will also cost you time. Do they work holidays?

Maintenance 177

Maintenance Customer Service Pricing Accounting 177

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 180

Customer Service Scheduling Training Communication 180

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

Customer Service 122

Customer Service Training Communication Scheduling 122

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Concierge 72

Concierge Housekeeping Front of House Maintenance 72

Modern Restaurant Management

FEBRUARY 22, 2023

Restaurant workers today are expecting benefits that have not been historically offered in the industry such as health benefits, flexible scheduling, daily pay apps, and continuing education. For example, working parents and college students can work hours around their schedules and pick up additional shifts to earn more income.

Training 195

Training Scheduling Magazine Customer Service 195

Modern Restaurant Management

JUNE 16, 2023

For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have. To remain competitive and provide the customer service that patrons now expect, restaurants need to meet these customers where they are.

Reservations 103

Reservations Customer Service Scheduling Pricing 103

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

Customer Service 116

Customer Service Marketing Download Scheduling 116

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling POS Systems Customer Service Pricing 113

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Catering 156

Catering Customer Service Definition Information 156

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Employers need to track hours, calculate wages, manage shift schedules , and maintain employee records. A two-week pay cycle , resulting in a bi-weekly pay schedule. And if you don't.

Scheduling 78

Scheduling Server Document Information 78

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction. Time and Attendance Labor and employee scheduling is closely tied to time and attendance tracking.

POS Systems 52

POS Systems Scheduling Labor Cost Controls Procurement 52

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Perhaps you can guarantee a set schedule of 15 hours per week or that they are only expected to work on weekends. Prepare to Pay Higher Wages.

Customer Service 158

Customer Service Scheduling Training Marketing 158

Social Hospitality

SEPTEMBER 10, 2023

Automation can alleviate the burden of social media management by flagging mentions, scheduling posts, and collating analytic data. Chatbots Responsive, friendly customer service is crucial. Social Media Management : Social sites are increasingly lucrative.

Marketing 52

Marketing Customer Service Document Scheduling 52

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Restaurants embodying this concept, sometimes follow a self-service model—although service is common in some establishments. 24/7 employee scheduling can be challenging. More staff makes employee scheduling trickier.

Server 148

Server Scheduling Presentation Marketing 148

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

JANUARY 20, 2023

So stock up on all-purpose cleaners and check your soap dispensers and other supplies to get back to your regular schedule. So make sure you have enough staff on hand to handle the increase in orders and customer service. You should also post the schedule in a place where all team members can see it.

Scheduling 78

Scheduling Events Communication Training 78

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. Another key benefit of chatbot AI in the hospitality industry is instant responses.

Maintenance 174

Maintenance Guest Satisfaction Pricing Concierge 174

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. How to create a payroll schedule. How to create a payroll payment schedule ?? A two-week pay cycle , resulting in a bi-weekly pay schedule. How to solve payroll tax issues.

Scheduling 148

Scheduling Server Information Front of House 148

7 Shifts

SEPTEMBER 14, 2020

As the store counts grew so too did the number of The Human Bean managers and barista team members – but a store level scheduling, labor management, and universal communication software was desired to scale the business. As a result of this approach, making adjustments to the schedule wasn’t the easiest process before the team had 7shifts.

Scheduling 78

Scheduling POS Systems Training Communication 78

Modern Restaurant Management

NOVEMBER 2, 2022

When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests. On this note, do not reject someone because of their work-life conflicts; the right scheduling solution can alleviate these problems.

Front of House 117

Front of House Back of House Server Customer Service 117

Synergy Suite

JANUARY 20, 2023

They handle relationships with suppliers, inventory management, and may even help with HR tasks like scheduling and payroll. Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests.

Training 52

Training Scheduling Customer Service Budgeting 52

Modern Restaurant Management

AUGUST 9, 2022

Customer service : Restaurants are able to send a short “How was your food?” On the other side, the customer can quickly text for updates about their delivery status or if the order happens to be incorrect. Customers can ask any questions about safety protocols or menu options right away.

Reservations 164

Reservations Server Customer Service Information 164

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Front of House Server Back of House 69

Synergy Suite

JANUARY 19, 2023

This can include anything from scheduling employees, managing disputes between team members or with customers, and ensuring inventory management is done correctly. Shift scheduling: Your shift managers may also be tasked with building and communicating shift schedules to their employees.

Training 52

Training Scheduling Customer Service Communication 52

Les Roches

APRIL 3, 2023

Managers should look for team members who have a customer-focused attitude and an appreciation for quality food. Scheduling and managing staff Managers are also responsible for creating and maintaining employee schedules. Managers should strive to create an environment where customers feel welcomed and special.

Hospitality Management 52

Hospitality Management Customer Service Budgeting Service Management 52

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Builds greater autonomy by giving employees control over their own schedules. When restaurants digitize administrative tasks, internal communication, and customer service functions, it creates a singular hub through which all information flows.

Communication 183

Communication Front of House Reservations Customer Service 183

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” The Brigantine, Inc., Usually started off around 3-4 a.m.

Magazine 158

Magazine Customer Service Scheduling Events 158

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. During onboarding, explain how performance reviews work, why they’re important, when staff can expect them, and how they are scheduled.

Scheduling 148

Scheduling Download Communication Front of House 148

Restaurant Engine

SEPTEMBER 8, 2021

Remember that happy staff equals happy customers. A restaurant with high employee morale is one that provides great customer service. Great customer service starts with happy team members. #5: Several times throughout the year, schedule time for a party with your team. 5: Have Team Parties. tweet this).

Customer Service 106

Customer Service Catering Budgeting Definition 106

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. This all translates to more satisfied customers and better business. It’s no secret that a high staff turnover rate directly inhibits organizational growth.

Training 78

Training Scheduling Book Customer Service 78

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “Use good scheduling systems that don't require employees to come into work to look at the schedule,” he said.

Scheduling 213

Scheduling Training Server Pricing 213

The Restaurant Times

JULY 15, 2020

Customers are an integral part of the restaurant business. At a time when there is intense competition, the kind of customer service a restaurant provides determines its success or failure. While customer service may be associated with dine-in facilities, it is an equally important part of online delivery services as well.

POS Systems 69

POS Systems Server Scheduling Customer Service 69

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. They offer work-life balance, flexible schedules, useful benefits, and operate on strong core values. Schedule with empathy. How's your schedule working for you?

Scheduling 78

Scheduling Front of House Back of House Communication 78

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Get Staff Buy-in On Scheduling. 56% of the restaurant employees we surveyed said that more flexibility in their scheduling would make them happier on the job.

Scheduling 148

Scheduling Server Sanitation Communication 148