Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Pricing 188

Pricing Training Customer Service Scheduling 188

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 202

Pricing Customer Service Reservations Training 202

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. The price is great.

Download 88

Download Demo Customer Service Training 88

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Combat order inaccuracy by training team members to repeat the customer’s order.

Pricing 189

Pricing Customer Service Marketing Training 189

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 215

Pricing Catering Training Marketing 215

Revenue Hub

JULY 19, 2023

Subscribe to our weekly newsletter and stay up to date Leverage Dynamic Pricing Strategies Dynamic pricing involves adjusting room rates in real time based on factors such as demand, competition, local events, and historical data. Continue reading to discover them all!

Pricing 90

Pricing Article Strategic Planning Guest Satisfaction 90

Revenue Hub

SEPTEMBER 20, 2023

This leads to a few key points: Customers construct frames of reference in their heads when making decisions. Move that frame of reference beyond price to something that can gain a competitive advantage ex. One extra point is ensuring that menus have some anchor price points or employ decoy pricing strategies.

Pricing 86

Pricing Article Book Events 86

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. Besides they expect a more personal experience and competitive rates; both requiring a “smarter” approach of pricing. At the time of onboarding the team is trained and online user guides provided.

Book 81

Book Demo Pricing Guest Services 81

Synergy Suite

DECEMBER 19, 2023

Understanding the variables enables the identification of areas for improvement in staff training, service delivery, and operational processes. It’s essential to schedule staff based on historical data, anticipated customer traffic, and seasonal variations to avoid overstaffing.

POS Systems 52

POS Systems Scheduling Training Pricing 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Functional uses of the technology could include employee training, customer service, food displays, chef demonstrations and more. Because the technology is so new, there’s room for improvement with regards to implementation, installation and pricing.

Blog 194

Blog Customer Service Presentation Training 194

Hotel Owner

MARCH 9, 2023

For example, you may find that your hotel is located in an area with high demand for spa services, but that there are already several established spas nearby. This may require you to differentiate your spa by offering unique services or pricing strategies.

Training 52

Training Customer Service Communication Marketing 52

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

FEBRUARY 23, 2021

” He would never take them for granted with short-sighted decisions like cutting portions and raising prices, however tempting that solution may be. It is loyal customers who will stand by your restaurant through the hard times, provided you treat them with respect and always make their dining experience your top priority.

Training 180

Training Sanitation Events Customer Service 180

Les Roches

JANUARY 11, 2024

The focus is on ide­ntifying and capitalizing on new growth opportunities within the curre­nt customer base as well as attracting ne­w customers. Key areas of improve­ment include sales, marke­ting, customer service and product offe­rings, with the ultimate goal of maximizing revenues in all possible areas.

Definition 52

Definition Pricing Training Marketing 52

Metasphere

OCTOBER 4, 2023

Empowering Shoppers in Supermarkets Supermarkets are also embracing the self-service trend. Shoppers can now use kiosks to locate products, check prices, and even create shopping lists. Increased Efficiency For restaurants, self-service kiosks mean fewer errors in orders, faster turnover, and reduced labor costs.

Server 52

Server Pricing Customer Service Training 52

7 Shifts

JULY 13, 2023

Table of Contents Efficiency Accuracy Security Cost Recordkeeping Training Trust & Transparency 1. Cost There's two things to consider with pricing: upfront versus hidden costs. Typically there will be a base monthly price, plus there may be associated transaction fees. Digital tip payouts will always cost more upfront.

Training 78

Training Accounting POS Systems Document 78

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Evaluate whether internal systems are running at their peak and identify opportunities to introduce new menu items or to open new locations.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Restaurant Engine

JANUARY 26, 2022

In this article we look at how to improve your food service bottom line with these seven financing solutions. #1: 1: Change Your Pricing. The first and easiest food service financing solution is to adjust your menu pricing. Does a price change make sense? Does your menu warrant a price increase?

Pricing 59

Pricing Training Customer Service Scheduling 59

Restaurant Engine

AUGUST 9, 2023

Without it, you will find it difficult to improve and maintain a high level of customer satisfaction. Provide ongoing training, especially in customer service. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day.

Customer Service 52

Customer Service Training Special Events Marketing 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Hotel Business

FEBRUARY 28, 2023

It ensures guests get the best value for their money and quality customer service, and that all operators earn their fair share with maximum profitability. In a healthy competitive market, hotel operators provide the best services for the value, depending on the tier level or class of the hotel.

Pricing 52

Pricing Customer Service Marketing Book 52

Metasphere

OCTOBER 26, 2023

By leveraging automated pricing algorithms, hotels can adjust room rates in real-time based on demand, local events, and market trends. This dynamic pricing strategy not only maximizes revenue but also maintains the hotel's competitiveness within the market.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Definition 167

Definition Customer Service Catering Information 167

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Food and beverage managers will also be responsible for room service or other food and drink services that a hotel offers. You would be responsible for arranging everything in the customer-facing part of the restaurant.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Revenue Hub

JULY 24, 2023

The worst part is if hotels at the destination start a price war to attract more guests, the results will be lower revenue for all, and no additional guests will travel to the destination because the hotel rooms are cheap. There are more reasons to travel to the destination, and the guests are less price sensitive than before.

Maintenance 80

Maintenance Travel and Tourism Special Events Guest Satisfaction 80

7 Shifts

AUGUST 2, 2023

Make sure to consider these key factors from both the administrative and employee perspective: Pricing: Consider whether the platform charges a flat fee (monthly or annual), a percentage of tips, or a combination of both. Training for managers will commence [X Date] and everyone else on [X Date].

Training 78

Training Demo Information Communication 78

Modern Restaurant Management

NOVEMBER 17, 2020

Two weeks before my first Valentine’s Day at Edible Arrangements, torrential rains wreaked havoc on California’s strawberry crops, impacting price and quality. There were power outages, increased fuel prices, and ever-changing labor laws. It’s your branding, marketing, and pricing. If only it were that simple.

Definition 189

Definition Training Scheduling Pricing 189

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Hire skilled kitchen staff and train them.

Server 163

Server Training Pricing Customer Service 163

Synergy Suite

APRIL 18, 2024

For example: $50,000 worth of initial inventory + $25,000 worth of inventory purchased – $45,000 worth of ending inventory = $30,000 in actual costs (or COGS) This calculation is more accurate than cost-per-dish because you’re using tangible inventory and purchase price numbers. Raise menu prices. Train staff.

Pricing 52

Pricing Portion Control Accounting Training 52

Les Roches

MAY 22, 2023

Then, anytime a customer deals with the business, they’ll always have a positive experience. What is customer communication management (CCM)? Customer communications management software helps to facilitate this, streamline the communication process, increase efficiency and enhance the customer experience.

Communication 52

Communication Training Information Customer Service 52

Restaurant Engine

JANUARY 27, 2021

Offer a Fixed Price Lunch Special. You can bring in new patrons (think office workers) with a fixed price lunch special. For example, create a three-course, fixed price daily lunch special with a couple of choices for your new patrons. In addition, train them to provide the best customer service possible.

Catering 116

Catering Pricing Marketing Training 116

Modern Restaurant Management

DECEMBER 21, 2023

On the operational side, restaurant workers stand to benefit from the streamlining of order processing and reduction of manual tasks, although adapting to these new technologies may require additional training. Increased operational efficiency and improved customer satisfaction can contribute significantly to the return on investment.

Marketing 123

Marketing Training POS Systems Server 123

Restaurant Engine

FEBRUARY 24, 2021

Their regular $35 posting price is pretty small, but you can take advantage of one 30-day posting for free right now. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. Don’t forget to invest time in onboarding and training your new waitstaff.

Server 64

Server Customer Service Training POS Systems 64

STAAH

JANUARY 9, 2023

User interface (UI) that was easy and didn’t require extensive training to master, dynamic pricing , smart features designed to auto-optimize revenue, and detailed reporting for every property as well as at a group level gave the Amritara team all that they wanted from a channel manager – and more.

Book 52

Book Customer Service Catering Training 52