Modern Restaurant Management

JANUARY 5, 2021

As customers become well-adjusted to the new normal, they are sure to remember what brands stepped away from their pre-COVID customer experience promise, even long after the pandemic ends. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Service 223

Customer Service Presentation Catering 223

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Presentation Hospitality Management Magazine 203

Hospitality Net

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak.

Customer Service 92

Customer Service Presentation 92

Revenue Hub

APRIL 4, 2024

Revenue from hotel ancillary services is projected to grow by 10% annually until 2024. A growing interest in ancillary hospitality services presents an exciting opportunity for hotel executives to enhance their revenue streams by offering additional spa treatments, tours, and dining experiences.

Book 88

Book Guest Satisfaction Customer Service Pricing 88

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. The responsible implementation of robotics involves considering the impact on employment, privacy, and customer experience.

Training 196

Training Customer Service Scheduling Reservations 196

Hospitality Net

MARCH 4, 2024

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

Workshop 64

Workshop Customer Service Presentation Training 64

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Revenue Hub

MAY 2, 2024

While they present opportunities for hotels to enhance the guest experience and drive direct bookings, they also require careful adaptation of marketing strategies and customer service protocols to ensure seamless integration and maintain brand integrity amidst evolving consumer expectations.

Information 94

Information Article Book Customer Service 94

Modern Restaurant Management

APRIL 8, 2024

However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

Front of House 187

Front of House Customer Service Accounting Communication 187

Revenue Hub

MAY 2, 2024

They provide customized services, designs, and experiences tailored to different types of guests. Often, specialized brands may struggle against more traditional offerings, as customers may overlook or not fully appreciate a brand’s uniqueness and positioning; and solely compare properties based on price.

Article 83

Article Pricing Marketing Budgeting 83

Modern Restaurant Management

SEPTEMBER 7, 2023

Less competition : New movers haven't yet formed brand loyalties or relationships with local businesses, presenting restaurants with a unique opportunity to capture their attention before competitors do. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

Marketing 203

Marketing Catering Customer Service Reservations 203

Modern Restaurant Management

MAY 10, 2021

With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. While the safety of guests and staff should remain the top priority, there are a few strategic ways that operators can elevate their service to retain and grow business right now.

Presentation 195

Presentation Information Customer Service Marketing 195

Hotel Owner

AUGUST 4, 2023

Mark Worley, director in Christie and Co’s North Hotel team, who is handling the sale, said: “Undoubtedly the biggest challenge facing hotel operators at present, indeed facing all business owners, is increased operating costs, particularly those relating to heating, lighting, and consumables. “As

Marketing 97

Marketing Customer Service Presentation 97

Synergy Suite

APRIL 25, 2024

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Back of House 69

Back of House Customer Service Catering Presentation 69

Hotel Owner

APRIL 12, 2024

The historic boutique hotel on the Sleat peninsula in the south of the Hebridean island shared its “signature style of warm hospitality” to win the ‘Island and Coastal’ category during last night’s programme hosted by Scottish presenter and actor, Grado.

Customer Service 52

Customer Service Presentation Events 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. The company's flagship product line includes Flippy 2, CookRight and Sippy. Across the U.S., restaurants are operating with 2.8

Back of House 188

Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

SEPTEMBER 10, 2021

Whether it’s providing in-store entertainment, activating social media promotions or implementing QR-code menu options, the digital initiative among restaurateurs is clearly present, but it’s not enough. The advantages of hologram technology aren’t limited to novelty, either.

Blog 194

Blog Customer Service Presentation Training 194

Hotel Owner

OCTOBER 14, 2022

With the pandemic, the industry has had to adapt and learn new ways of working, especially when it comes to direct contact or automation with customer service. The LFD signage displays present a new way of delivering targeted and specific messaging created by the venue’s management. .

Presentation 104

Presentation Customer Service Scheduling Information 104

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

STAAH

JANUARY 29, 2024

A commission is only applied to successful, paid bookings, presenting no risk to property owners and managers,” says Enrique. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 78

Book Catering Customer Service Business Development 78

Restaurant Engine

APRIL 10, 2024

When people dine-in you can offer them amazing customer service along with their meal. You also have the opportunity to address any issues your customers have right when they happen. So, you can also help smooth out any issues so your customers don’t leave unhappy. All they have to do is show up and eat.

Customer Service 52

Customer Service Training Marketing Server 52

Modern Restaurant Management

JUNE 16, 2023

The National Restaurant Association survey found that over half of all customers consider off-premises dining essential and expect technology to be present when they order and pay. To remain competitive and provide the customer service that patrons now expect, restaurants need to meet these customers where they are.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen.

Sanitation 184

Sanitation Training Customer Service Presentation 184

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Scheduling 158

Scheduling Front of House Training Customer Service 158

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Restaurant Engine

MARCH 27, 2024

That all starts with your customer service, restaurant culture, and your food. 9: Provide Top Notch Customer Service The best tip for online review success is to provide excellent customer service and food people want to return and eat repeatedly. Five-star reviews are vital.

Customer Service 59

Customer Service Training Presentation Marketing 59

Modern Restaurant Management

NOVEMBER 24, 2020

Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

OCTOBER 18, 2022

The migration to electronic vehicles (EVs) presents a great business opportunity for restaurants, allowing you to entice key stakeholders – and drive specific behaviors – simply by adding charging stations in your parking lots. You already provide delicious food, exceptional customer service, and an inviting atmosphere, right?

Presentation 189

Presentation Customer Service Accounting Pricing 189

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Customer service training Customer service is the cornerstone of hospitality.

Training 122

Training Customer Service Communication Information 122

Travel Booster

JANUARY 29, 2024

From enhanced customer service to streamlined operations, these intelligent solutions have not only delighted travelers but also optimized the very core of service delivery, rendering it more efficient and lucrative for businesses.

Travel and Tourism 52

Travel and Tourism Customer Service Pricing Marketing 52

Revenue Hub

AUGUST 29, 2023

Personalized In-House Offers Once guests arrive at your hotel, continue to present them with personalized offers. Use digital signage, in-room tablets, or mobile apps to display real-time promotions for on-site amenities such as dining, spa services, or recreational activities.

Communication 67

Communication Book Article Guest Satisfaction 67

Modern Restaurant Management

OCTOBER 24, 2023

This can be done by collecting customer feedback via surveys, conducting social listening and analyzing other customer signals from interactions customers have across owned and third-party touchpoints along the omnichannel journey.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Les Roches

MARCH 7, 2023

Opportunities of ChatGPT for the Hospitality Industry: 1. Improved Customer Service: ChatGPT can help improve customer service by providing round-the-clock support, answering frequently asked questions, and handling simple requests such as booking confirmations and cancellations.

Customer Service 52

Customer Service Book Information Presentation 52

STAAH

OCTOBER 5, 2022

The leading cloud-based hospitality solution specialist STAAH has partnered with Revnomix Solutions LLP, a seven-year-old revenue management firm with a Global presence, which provides revenue management services to hotels. The present market share of internet retail trade is in excess of 25%, compared to only 12% in the pre-Covid era.

Customer Service 85

Customer Service Business Development Presentation Marketing 85

Hotel Business

DECEMBER 7, 2023

This presents a mutually beneficial partnership for both the hotel and the brand. A global brand delivers on the benefits of an established loyalty program; global sales and marketing teams; proven technology, connectivity and distribution; and customer service.

Catering 104

Catering Marketing Book Customer Service 104