SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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Front of House Housekeeping Maintenance Back of House 59

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

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Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Front of House Customer Service Information Back of House 52

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

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Scheduling Front of House Training Customer Service 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Customer service training Customer service is the cornerstone of hospitality.

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Training Customer Service Communication Information 122

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

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Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

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Download Scheduling Communication Accounting 148

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

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Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Focus on leadership.

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Modern Restaurant Management

DECEMBER 28, 2020

Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. Next year, we will see even greater adoption of technologies that lend to operational efficiencies – in both the back- and front-of-house. for example. For example, BOHA!

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Events Sanitation Marketing Communication 230

Synergy Suite

NOVEMBER 30, 2023

Operating a thriving restaurant involves more than merely presenting delectable dishes and designing a welcoming ambiance. Prime costs are a critical component of your restaurant’s profitability, and mastering them is essential for long-term success in the competitive food service industry.

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Portion Control Scheduling Pricing Training 52

Les Roches

DECEMBER 28, 2023

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. It provides an array of opportunities but also presents unique challenges.

Front of House 52

Front of House Server Back of House Training 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail. Cleanliness.

Back of House 148

Back of House Front of House Server Download 148

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Budgeting 52

Budgeting Customer Service Communication Training 52

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. I was cooking for a very long time before I actually presented my food to anyone because I didn’t have TV-level production for my food content. Just regular people skills, customer service.

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Front of House Events Catering Back of House 101

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.

Marketing 126

Marketing Training Maintenance Pricing 126

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

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Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Utilise sales techniques to present options and alternatives to guests.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. But diversity also presents unique opportunities. Importance of workplace diversity.

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Travel and Tourism Training Front of House Customer Service 86

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The With digital ordering, most customers place an order for an item they didn't previously plan to order and spend more on their total order. percent hold more than 500 events. percent at hotels.

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Events Pricing Marketing Cost Reduction 128

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Have a Custom Staff Menu to Spice it Up. One way to channel that aspect is by encouraging them to make custom staff creations in the kitchen.

Scheduling 148

Scheduling Server Communication Training 148

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll jargon and processes aren't intrinsically complicated; they're usually just presented in difficult-to-understand ways. This restaurant payroll guide will teach you: What payroll is.

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Scheduling Server Information Accounting 148

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

Catering 143

Catering Marketing Communication Events 143

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll jargon and processes aren't intrinsically complicated; they're usually just presented in difficult-to-understand ways. Tipped employees are classified by the U.S.

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Modern Restaurant Management

AUGUST 11, 2021

. “Starting from the bottom and having worked my way to the top, I have come to understand every facet of the industry and have learned that customer satisfaction always comes first. Operating a stand in a food hall, for instance, would eliminate the need for a dining area, front-of-house staff, fountain machines and more.

Marketing 180

Marketing Events Training Front of House 180

7 Shifts

APRIL 12, 2023

We looked at the back of house, we looked at the front of house, we looked at bartenders and what did everyone make prior to this. When we present the bill at the end, there is a service charge included and we are very transparent when we drop the check. 'We We do a service charge in lieu of tipping.

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Server Definition Front of House Back of House 78

SiteMinder

DECEMBER 7, 2023

He examines ways you can be more efficient at the front desk and in the hotel room, so your guests are always satisfied and your reviews are enhanced. The Hotel Experience – New York HX covers everything that’s trending and innovative in the hospitality industry, from front-of-house to back-of-house.

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Blog Travel and Tourism Events Download 59

Modern Restaurant Management

DECEMBER 31, 2019

Combined with limited space for product storage given the need to devote space to front of house activities, restaurant managers will need creative solutions to make their business more efficient. Though delivery partners are a middleman, the restaurant brand carries the reputational risks related to the end-customer encounter.

POS Systems 138

POS Systems Marketing Training Pricing 138