Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Assume a customer discovers your website but cannot identify where you are located or how to contact you.

Marketing 158

Marketing Information Download Customer Service 158

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. The use of AI is not limited to scheduling and staffing.

Scheduling 189

Scheduling Information Pricing Customer Service 189

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

APRIL 20, 2021

The data analytics market is one that made a splash, and seemingly continues to grow as it proves its value. In fact, according to Market Research Future , the data analytics market is predicted to hit $132.90 The data from these tools can help restaurants streamline systems and improve customer service.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Training 196

Training Customer Service Scheduling Reservations 196

7 Shifts

OCTOBER 22, 2019

Creating an Instagram marketing strategy for your restaurant is just a part of getting your business up and running. Instagram is influencing menu offerings, restaurant design, and marketing strategies. There are three main steps to creating a winning restaurant Instagram marketing strategy.

Marketing 113

Marketing Accounting Scheduling Download 113

Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

POS Systems 129

POS Systems Training Scheduling Customer Service 129

The Restaurant Times

AUGUST 29, 2020

One of the biggest challenges restaurateurs are facing today is marketing during the reopening. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. .

Marketing 105

Marketing Communication Information Budgeting 105

Social Hospitality

JULY 5, 2022

Marketing nowadays takes many forms and happens on various platforms. Let’s look at both types of marketing and examine their strong and weak points. Let’s look at both types of marketing and examine their strong and weak points. Traditional Marketing Explained. Influencer Marketing Explained.

Marketing 75

Marketing Events Blog Budgeting 75

Restaurant Engine

DECEMBER 14, 2022

Today’s consumer spends hours on social media each week, and if you aren’t leveraging the power of social media marketing, it’s time to get off the fence and take action. Consider the importance of word of mouth marketing. Now imagine that same word of mouth marketing on an exponential level. 1: Social Media is Valuable.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them.

Customer Service 188

Customer Service Scheduling Training Information 188

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. Which brings us to….

Marketing 113

Marketing Reservations Accounting Information 113

Modern Restaurant Management

JUNE 22, 2020

With six times the engagement of email, text messaging is revolutionizing the marketing strategies of QSR, fast food, and dine-in restaurants. Text marketing offers unique and exciting approaches to generate peak engagement and ultimately drive more successful campaigns. Resist the urge to flood phones with messages day after day.

Communication 202

Communication Reservations Information Marketing 202

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

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Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

Customer Service 123

Customer Service Scheduling Catering Communication 123

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Modern Restaurant Management

AUGUST 9, 2022

Customer service : Restaurants are able to send a short “How was your food?” On the other side, the customer can quickly text for updates about their delivery status or if the order happens to be incorrect. Customers can ask any questions about safety protocols or menu options right away.

Reservations 201

Reservations Information Server Customer Service 201

7 Shifts

OCTOBER 21, 2021

Virtual restaurants, also known as ghost kitchens, cloud kitchens, or dark kitchens, are a relatively new concept that's growing alongside the delivery app market. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Example: Shake Shack.

Scheduling 148

Scheduling Server Presentation Marketing 148

SiteMinder

OCTOBER 11, 2022

Video marketing should be an integral part of any hotel’s marketing plan and is largely becoming the most important aspect of content marketing. When done well, video marketing can be an effective way of promoting your hotel, building your brand awareness and driving bookings. What is video marketing for hotels?

Marketing 52

Marketing Travel and Tourism Book Information 52

Les Roches

FEBRUARY 13, 2024

Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? You should be able to schedule tasks efficiently and ensure smooth operations onboard. Keeping everyone informed about ship operations and changes means that communication is vital.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

SiteMinder

MAY 2, 2024

We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ Guest Engagement enables hoteliers to schedule and automate guest communications, personalise their emails, and boost revenue via upsell and extras offers.

Information 52

Information Communication Definition Customer Service 52

Modern Restaurant Management

JUNE 16, 2023

Thanks to innovations like ChatGPT, artificial intelligence is making a big splash in many industries, with people wondering to what degree it can replace human tasks and improve products and services. For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

The Restaurant Times

OCTOBER 11, 2021

Evaluate the current market and competition. This includes components such as color palette to be used in marketing and in decoration, the fonts you’ll use for content in menus and websites, the style and content of your images, and important visuals like your restaurant logo design. Know what you will provide and to whom.

Marketing 52

Marketing Reservations Blog Budgeting 52

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. For instance, 59 percent of operators have already automated staff scheduling, but a further 34 percent of them want to automate this process.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Synergy Suite

DECEMBER 19, 2023

SPMH allows you to identify peak hours and allocate resources strategically, ensuring that your workforce is optimized to meet customer demand without unnecessary labor costs. Efficient scheduling and staff management based on SPMH metrics contribute directly to a more cost-effective operation. Your employees will like it, too.

POS Systems 52

POS Systems Scheduling Training Pricing 52

Revenue Hub

MARCH 25, 2024

This strategy involves setting clear objectives, choosing appropriate platforms, creating content, engaging with the community, scheduling posts, and analyzing performance metrics. A social media strategy is a meticulously crafted plan that outlines how a company will leverage various social media platforms for its specific goals.

Article 65

Article Customer Service Scheduling Catering 65

7 Shifts

JANUARY 20, 2023

So stock up on all-purpose cleaners and check your soap dispensers and other supplies to get back to your regular schedule. So make sure you have enough staff on hand to handle the increase in orders and customer service. We've compiled some fun Super bowl promotional ideas to get your first social media marketing plan started.

Scheduling 78

Scheduling Communication Events Training 78

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 82

Guest Satisfaction Pricing Guest Retention Catering 82

Revenue Hub

JANUARY 9, 2023

Forecasting in the hotel industry involves predicting future demand for rooms and other hotel services. This can help hotel managers make informed decisions about pricing, staffing, and marketing strategies. NB: This is an article from Demand Calendar. Who is responsible for forecasting in hotels?

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Pricing Information Article Blog 79

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

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Definition Customer Service Catering Information 167