InnQuest
JUNE 8, 2023
In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. One of its main advantages is that it reduces downtime and optimizes periodic hotel equipment servicing programs.
SiteMinder
OCTOBER 11, 2022
Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.
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Modern Restaurant Management
FEBRUARY 2, 2024
These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.
SiteMinder
OCTOBER 11, 2022
Reservations agent. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Night duty manager (or night auditor).
SiteMinder
SEPTEMBER 10, 2023
It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.
Revenue Hub
DECEMBER 12, 2022
To prevent this, give staff the training and resources they need to deliver excellent customer service. . Make a reservation at your property or have a friend do so for you, so you can check the kind of service you receive and make suggestions for improvement. Not only that, but you can also reward a job well done.
Hotel Business
MARCH 16, 2023
Why hoteliers don’t like to think about their phone system From an onsite communication standpoint, old phone systems and PBX equipment have traditionally been in the category of more—more equipment, more vendors and more maintenance. Why the reservation to replace this critical piece of a hotel’s infrastructure?
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