May, 2024

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Mastering summer upselling: a comprehensive guide for hoteliers

eHotelier

With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling. During this season, demand for accommodations escalates, providing hoteliers with the perfect window to implement creative upselling strategies.

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Preserving the Purity of Ice: Strategies for Combating Mold Contamination

Modern Restaurant Management

Ice plays an indispensable role in the restaurant industry. Not merely a frozen necessity, quality ice is the hallmark of an establishment's commitment to excellence, hygiene, and customer satisfaction. However, the omnipresent challenge that frequently undermines this commitment is the insidious infiltration of mold in ice machines. Understanding the mechanisms of mold incursion and implementing preventative measures is not just advisable—it is imperative.

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The Distillery Putting Puerto Rico Back in Puerto Rican Rum

EATER

Using homegrown heirloom sugarcane varieties, San Juan Artisan Distillers is part of a small group of producers challenging the imported molasses-based rums that have long dominated the island.

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IHG Partners with peer-to-peer fashion rental marketplace Pickle

Hospitality Net

As summer festival season heats up, IHG Hotels & Resorts is launching "The Festival Closet by IHG x Pickle*" a collaboration with Pickle, the premier peer-to-peer fashion rental marketplace. The new partnership allows guests to rent the most in-demand festival fashion for free, tapping into the trend of travelers choosing to experiment with bolder and more adventurous styles while on the go.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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AAPI community takes notice when brands market to them

Smart Brief Hospitality

May marks Asian American Native Hawaiian Pacific Islander American Heritage (AANHPI) Month. While it’s a great time for brands to connect with Asian American consumers, marketers should be marketing to the AANHPI segment all year long. Asian representation on the big screen has increased in recent years – “Crazy Rich Asians,” “Everything Everywhere All At Once,” “Parasite,” “Minari” and “The Elephant Whisperers” are just some examples – but sadly, when it comes to AAPI marketing and advertisin

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Green check-in: strategies for hotels to adopt and promote sustainability

eHotelier

In the quest for a sustainable future, hotels play a pivotal role in setting a positive example for both guests and industry peers. By embracing energy-efficient technologies, reducing waste, conserving water, sourcing responsibly, engaging with communities, and adopting eco-friendly infrastructure, hotels can contribute significantly to global sustainability efforts.

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Boosting Profits One Sip at a Time: The Power of Specialty Beverages

Modern Restaurant Management

What do today’s restaurant operators need to manage the challenging sales environment? A break. Specifically, a coffee break. More specifically, a specialty beverage break. That is, according to Revenue Management Solutions (RMS) recent survey, Tapping into Specialty Beverages to Maximize Restaurant Sales , which suggests that the coffee (or boba or smoothie or soda) break is a growing trend— and one that could significantly boost your restaurant’s revenue.

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On the Thailand-Malaysia Border, Food Defies Nations

EATER

Cooking up a storm at the Nine Emperor Gods Festival in Satun, Thailand. The governments of Thailand and Malaysia proudly promote national cuisines, but people along the border cook dishes that elude tidy patriotism, part of a larger struggle to maintain their identities If national borders were decided by dietary preferences, a line might run north to south along the Sankalakhiri and Titiwangsa mountains.

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IHG’s Caribbean presence expands into Turks & Caicos with three distinct luxury and lifestyle retreats

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announced three signings across its fast-growing global luxury and lifestyle portfolio in Turks & Caicos for InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants and Hotel Indigo. Developed in partnership with owner Molo Hotel Group and UK-based management group Lighthouse Hotel Management, both Slominski family owned companies, the resorts will mark IHG’s debut on the celebrated Caribbean island and are all

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Interview with CEO and Co-founder Ari Andricopoulos of RoomPriceGenie

Revfine

We're interviewing Ari Andricopoulos, the CEO and Co-founder of RoomPriceGenie. Ari developed automation that helps hoteliers determine the best pricing policy for any given moment. It's not just a flat number, either. But as an easy-to-understand analysis that both provides advice and explains the reasoning behind the decisions. The post Interview with CEO and Co-founder Ari Andricopoulos of RoomPriceGenie appeared first on Revfine.com.

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AHLA: U.S. Hotels Added 1,200 Jobs in April

Lodging Magazine

WASHINGTON—U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels, reported the American Hotel & Lodging Association. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

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The top wellness trends for 2024

eHotelier

In recent years, the emergence of ‘wellness’ – a broader concept encompassing mental and physical wellbeing – has changed the way hotels sculpt their offerings to go far beyond the simple spa.

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Where Is Surge Pricing Headed?

Modern Restaurant Management

"Restaurants thinking about implementing surge pricing need to balance the revenue upside with the potential brand backlash," says Savneet Singh, CEO of PAR Technology. "While third-party delivery companies were expected to commoditize food like airline tickets, the opposite happened: people became more attached to their favorite brands.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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What Does Baby Reindeer Have to Say about Bartending? A Lot.

EATER

The new Netflix series captures the uncertain power dynamic and unusual level of intimacy between bartender and patron—real, illusory, performative, sometimes all three.

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The Growing Role of Digital Identity in Today’s Hotel Tech Stack

Hospitality Net

In a recent conversation between EHL professor Ian Millar and Pedro Torres, founder of Youverse, they explored the multifaceted concept of digital identity within the hospitality industry. Torres provided a comprehensive explanation of digital identity, emphasizing its role in securely verifying individuals online. He highlighted the potential applications in hospitality, such as personalizing guest experiences, expediting check-in processes, and enhancing security measures.

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The importance of cultural experience when creating guest experiences

EHL Insights

This article explains how positive guest experiences and cultural experiences go hand-in-hand in hospitality. Having lived and worked all over the world – or pretty much – one of the things I am particularly conscious of is culture. I make a point of reading up on a culture – a country’s history, its people, customs, and religions; not to mention understanding its cuisine and gaining an appreciation of the language.

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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives

Lodging Magazine

With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of subsequent moves and ongoing initiatives demonstrate that the longtime owner/operator is clearly “leaning in” to the changes that are designed to take it to the next level. A recently launched division for independent and lifestyle hotels, a new operational hub in Dallas, and several key personnel additions are among the highlights […] The post Leaning In: TP

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Navigating challenges of AI and maximizing value in the service sector

eHotelier

Ethical AI practices must be championed to promote a symbiotic relationship between humans and technology. In this era of technological advancement, the celebration of the 'human touch' becomes paramount, embodying progress with empathy and ensuring a harmonious integration of AI into the fabric of organizational culture.

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Keeping Up with Diners’ Expectations Amid Rising Prices

Modern Restaurant Management

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. But two non-negotiables have remained strong for diners: convenience and loyalty. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

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Illinois Tried to Bait Restaurants With Carp But Customers Won’t Bite

EATER

Copi are an existential threat to Lake Michigan fisheries, but despite Illinois’s promotional campaign, it’s a challenge to entice customers

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86% of Executives have already deployed Artificial Intelligence to enhance revenue, reveals TCS Global AI Study

Hospitality Net

A new global study by Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, reveals that more than eight out of 10 (86%) of senior business leaders have already deployed artificial intelligence (AI) to enhance existing revenue streams or create new ones. The ‘TCS AI for Business Global Study’, a comprehensive report on the state of AI adoption and its impact on businesses, also finds that 69% of businesses are more focused on using AI to spur innova

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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GBTA launches accessibility toolkit

Hotel Business

With an estimated 39% of business travelers reporting accessibility requirements that impact their travel experience, travel managers are seeking guidance to incorporate these needs into their corporate travel policies. To meet this need, the GBTA Foundation , the charitable arm of the Global Business Travel Association (GBTA) , has launched the GBTA Accessibility Toolkit , a guide to help travel managers and buyers create more accessible policies and practices in their business travel programs.

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Tripadvisor: Travelers Are Placing High Priority on Summer Vacations

Lodging Magazine

NEEDHAM, Massachusetts—Travelers around the world continue to place a high priority on summer vacations, according to the annual Summer Travel Index released by Tripadvisor. Ninety-five percent of respondents are planning to travel as much (51 percent) or more (44 percent) than last summer, despite some concern about economic headwinds. Over a quarter (26 percent) of U.S. travelers are planning to spend $5,000 or more on their getaways.

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Booking insights reveal the top 10 places most likely to have already booked their 2025 holiday

eHotelier

During, and immediately after the pandemic, travellers were planning their trips closer to the time of actual travel, whereas that trend is now turning around, with greater advance booking windows. Travellers are now feeling confident enough to book well in advance, and by booking now for 2025, they have plenty of time to really think about what they want to do at their destination.

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How to Save on Credit Card Processing Fees

Modern Restaurant Management

The past few years have been difficult for restaurants across the country as they have found themselves struggling to adjust to a new normal. Among the many pressures are rapidly rising credit card processing fees. Despite a recent settlement where the two largest card brands agreed to a modest cap of interchange fees for five years, processing fees show no signs of decreasing.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an