May, 2024

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Mastering summer upselling: a comprehensive guide for hoteliers

eHotelier

With travelers from every corner of the globe eager to explore new destinations and create lasting summertime memories, hoteliers have a unique opportunity to boost revenue, enhance guest satisfaction, and craft unforgettable experiences through strategic upselling. During this season, demand for accommodations escalates, providing hoteliers with the perfect window to implement creative upselling strategies.

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Roaring ’20s speakeasy Brooksy arrives in Sydney

Hospitality Magazine

Hidden speakeasy Brooksy has swung open its doors on George Street in the Sydney CBD. The 55-seat venue is inspired by the sophistication and fun of the roaring 20s, equipped with velvet curtains, marble counters, and art-deco furnishings designed by Like Minds (formerly known as Guru Projects). Brooksy hosts a snack menu curated by Executive Chef Hemant Dadlani who has worked across the globe at venues such as Pangkor Laut Resort in Malaysia plus Jade Mountain and Anse Chastanet resorts in St L

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Boosting Profits One Sip at a Time: The Power of Specialty Beverages

Modern Restaurant Management

What do today’s restaurant operators need to manage the challenging sales environment? A break. Specifically, a coffee break. More specifically, a specialty beverage break. That is, according to Revenue Management Solutions (RMS) recent survey, Tapping into Specialty Beverages to Maximize Restaurant Sales , which suggests that the coffee (or boba or smoothie or soda) break is a growing trend— and one that could significantly boost your restaurant’s revenue.

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The Distillery Putting Puerto Rico Back in Puerto Rican Rum

EATER

Using homegrown heirloom sugarcane varieties, San Juan Artisan Distillers is part of a small group of producers challenging the imported molasses-based rums that have long dominated the island.

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Food & Beverage Industry Report 2024

Driven by a diverse and exciting ecosystem of passionate, ambitious, and often young entrepreneurs, the Food & Beverage (F&B) sector is a highly competitive environment full of immense challenges and exciting opportunities. Expert Market’s 2024 industry report, sponsored by Toast, is informed by a survey of 522 U.S. food and beverage professionals, from restaurant owners to food service managers, providing insights into the real-time challenges and opportunities within the industry.

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Interview with CEO and Co-founder Ari Andricopoulos of RoomPriceGenie

Revfine

We're interviewing Ari Andricopoulos, the CEO and Co-founder of RoomPriceGenie. Ari developed automation that helps hoteliers determine the best pricing policy for any given moment. It's not just a flat number, either. But as an easy-to-understand analysis that both provides advice and explains the reasoning behind the decisions. The post Interview with CEO and Co-founder Ari Andricopoulos of RoomPriceGenie appeared first on Revfine.com.

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Green check-in: strategies for hotels to adopt and promote sustainability

eHotelier

In the quest for a sustainable future, hotels play a pivotal role in setting a positive example for both guests and industry peers. By embracing energy-efficient technologies, reducing waste, conserving water, sourcing responsibly, engaging with communities, and adopting eco-friendly infrastructure, hotels can contribute significantly to global sustainability efforts.

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Australia’s Diageo World Class Bartender of the Year announced

Hospitality Magazine

Pleasure Club’s Jake Down has been named Australia’s 2024 Bartender of the Year and will go on to represent the country at the global finals in Shanghai. The program, run by Diageo, is now in its 15th year, with leading bartenders participating in a series of rounds for their chance to snag the title. Down competed against five other finalists for this year including James Irvine from Merivale, Sydney; Matt Bodycote from State Buildings, Perth; Rohan Massie from Rude Boy, Hobart; Shi

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Keeping Up with Diners’ Expectations Amid Rising Prices

Modern Restaurant Management

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. But two non-negotiables have remained strong for diners: convenience and loyalty. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

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What Does Baby Reindeer Have to Say about Bartending? A Lot.

EATER

The new Netflix series captures the uncertain power dynamic and unusual level of intimacy between bartender and patron—real, illusory, performative, sometimes all three.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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AAPI community takes notice when brands market to them

Smart Brief Hospitality

May marks Asian American Native Hawaiian Pacific Islander American Heritage (AANHPI) Month. While it’s a great time for brands to connect with Asian American consumers, marketers should be marketing to the AANHPI segment all year long. Asian representation on the big screen has increased in recent years – “Crazy Rich Asians,” “Everything Everywhere All At Once,” “Parasite,” “Minari” and “The Elephant Whisperers” are just some examples – but sadly, when it comes to AAPI marketing and advertisin

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5 Reasons Why Implementing RMS in High Season Makes Absolute Sense

Revfine

Check-in lines, a full luggage store, and you running around, juggling hotel admin work, staff, customer service, marketing, and prices. Welcome to the high season. Amidst this chaos, implementing a new technology solution like a Revenue Management System (RMS) might be the last thing on your to-do list. However, here are five reasons why doing The post 5 Reasons Why Implementing RMS in High Season Makes Absolute Sense appeared first on Revfine.com.

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The top wellness trends for 2024

eHotelier

In recent years, the emergence of ‘wellness’ – a broader concept encompassing mental and physical wellbeing – has changed the way hotels sculpt their offerings to go far beyond the simple spa.

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Discover the world of Filipino breakfast dishes

Hospitality Magazine

For most of us in Australia, breakfast is the first and arguably most important meal of the day. But over in the Philippines, breakfast plays a much larger role in daily life. “Breakfast is more than just a meal — it is a celebration of family and togetherness,” says Arone Dizon, owner and chef of Lazza. “Imagine waking up to a table with delicious breakfast dishes that are meant to be shared by the whole family — that is the essence of the Filipino breakfast experience.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Preserving the Purity of Ice: Strategies for Combating Mold Contamination

Modern Restaurant Management

Ice plays an indispensable role in the restaurant industry. Not merely a frozen necessity, quality ice is the hallmark of an establishment's commitment to excellence, hygiene, and customer satisfaction. However, the omnipresent challenge that frequently undermines this commitment is the insidious infiltration of mold in ice machines. Understanding the mechanisms of mold incursion and implementing preventative measures is not just advisable—it is imperative.

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On the Thailand-Malaysia Border, Food Defies Nations

EATER

Cooking up a storm at the Nine Emperor Gods Festival in Satun, Thailand. The governments of Thailand and Malaysia proudly promote national cuisines, but people along the border cook dishes that elude tidy patriotism, part of a larger struggle to maintain their identities If national borders were decided by dietary preferences, a line might run north to south along the Sankalakhiri and Titiwangsa mountains.

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AHLA: U.S. Hotels Added 1,200 Jobs in April

Lodging Magazine

WASHINGTON—U.S. hotels added 1,200 jobs to their payrolls in April, according to the latest government data that shows employment in the industry is still far from pre-pandemic levels, reported the American Hotel & Lodging Association. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics. That’s 193,600 fewer workers in the industry than in February 2020, just before the pandemic hit.

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Account Analytics: Optimize Corporate & Agency Performance with Data

Revfine

Account Analytics is much more than most Sales Managers are currently equipped with, usually in an Excel sheet or PMS report: Room Nights, ADR, and Revenue per account. Understand how deeper Account Analytics across Corporate and Agency accounts can help your hotel's commercial team analyze the entire segment of individual accounts and leverage the data The post Account Analytics: Optimize Corporate & Agency Performance with Data appeared first on Revfine.com.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Navigating challenges of AI and maximizing value in the service sector

eHotelier

Ethical AI practices must be championed to promote a symbiotic relationship between humans and technology. In this era of technological advancement, the celebration of the 'human touch' becomes paramount, embodying progress with empathy and ensuring a harmonious integration of AI into the fabric of organizational culture.

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Ross and Sunny Lusted announce 2 Melbourne venues

Hospitality Magazine

Sydney restaurateurs Ross and Sunny Lusted have confirmed they will open two ‘Iberian coastal’ concepts in Melbourne. It marks the first interstate foray for the couple, who operated the acclaimed Bridge Room for eight years before launching Woodcut at Crown Sydney in 2020. The venues are located alongside the soon-to-open boutique Melbourne Place hotel located on Russell Street in the heart of the CBD. “We feel extremely fortunate to have found these unique sites in what is an

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The Tech Connection in Attracting Talent

Modern Restaurant Management

Summer is prime hiring time for restaurants. However, according to recent data , the “quit rate” in the US accommodation and food services is the highest among sectors and is outpacing the overall quit rate by more than 70 percent. What can restaurant operators do to attract and retain talent for the busy season ahead? Modern Restaurant Management (MRM) magazine reached out to Jennifer Mathew, senior manager of talent acquisition and strategy on the role technology plays in hiring an

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There’s No Texas Summer Without a Snow Cone

EATER

Callaghan O’Hare/Bloomberg via Getty Images Whether rainbow-striped or pickle-topped, an ode to the icy refuge of Texas’s essential hot-weather treat It is, famously, hot in Texas. But you really can’t understand exactly how hot it is until it’s the dead of August, and the temperature has exceeded 100 degrees for 100 days in a row. It is a brutal, withering heat — one we can only expect to get worse.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Leaning In: TPG’s Perelmuter Oversees Host of Changes, New Initiatives

Lodging Magazine

With its acquisition of Marshall Hotels & Resorts just over two years ago, TPG Hotels & Resorts entered a new era. A host of subsequent moves and ongoing initiatives demonstrate that the longtime owner/operator is clearly “leaning in” to the changes that are designed to take it to the next level. A recently launched division for independent and lifestyle hotels, a new operational hub in Dallas, and several key personnel additions are among the highlights […] The post Leaning In: TP

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4 Steps for Improving Meetings & Events Revenue Performance

Revfine

Revenue leaders across the globe devote a considerable amount of their efforts to driving room revenue performance. It’s an understandable decision, given that rooms are the obvious staple of any hotel operation and there are only so many hours in a day. 4 Steps for Improving Meetings & Events Revenue Performance With meetings and events The post 4 Steps for Improving Meetings & Events Revenue Performance appeared first on Revfine.com.

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Booking insights reveal the top 10 places most likely to have already booked their 2025 holiday

eHotelier

During, and immediately after the pandemic, travellers were planning their trips closer to the time of actual travel, whereas that trend is now turning around, with greater advance booking windows. Travellers are now feeling confident enough to book well in advance, and by booking now for 2025, they have plenty of time to really think about what they want to do at their destination.

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Kylie Kwong closes Lucky Kwong and exits restaurant business

Hospitality Magazine

Chef and restaurateur Kylie Kwong has confirmed she will exit the restaurant business after 24 years with the closure of Lucky Kwong in June. The acclaimed culinary talent opened the South Eveleigh eatery in 2021 after closing Billy Kwong back in 2019, which she opened back in 2000 with the late Bill Granger. Kwong took to Instagram to announce the shock news, which has triggered an outpouring of support from her peers. “It has certainly been a colourful and life-changing few decades,̶

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.