Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JULY 19, 2021

First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations. Managing existing labor, attention to customer service, marketing and promotion, vendor relationships – all can suffer when so much valuable time and attention is diverted to finding and keeping talent.

Front of House 204

Front of House Customer Service Maintenance Catering 204

Hotel Business

JANUARY 30, 2023

He’s successfully led all facets of multimillion-dollar real estate acquisition, design, construction, maintenance and renovation projects, according to the company. “I’m eager to share my design and construction leadership expertise to support Atrium’s award-winning hotel portfolio, which is known for great customer service.”

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

Hotel Owner

OCTOBER 16, 2023

These positions include 50 hotel management positions across hotel managers and assistant hotel managers, supervisors, housekeeping supervisors, and bar cafe supervisors; alongside five roles in the company’s in-house maintenance department for Engineers.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Revenue Hub

JANUARY 10, 2024

To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants. 2 Data-Driven Decision-Making to Improve Service AI-driven predictive analytics can help hotels optimize their operations and enhance the guest experience.

Communication 87

Communication Maintenance Article Customer Service 87

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Find out more 5) Provide exceptional customer service: Exceptional customer service is critical to the success of any hotel.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Removing rubbish.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 81

Maintenance Travel and Tourism Special Events Guest Satisfaction 81

Hotel Owner

MARCH 15, 2023

Liaising closely with the heads of departments and the hotel’s general manager Glenn Findlay, he will also oversee team building, colleague development and maintenance of “high standards” of customer service. He began his hospitality career aged 16 as a pot washer at the Moat House in Sheffield, then pursued a hotel and catering management degree (..)

Maintenance 105

Maintenance Customer Service Catering Events 105

SiteMinder

SEPTEMBER 10, 2023

It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. Unless you follow these steps, you may end up having a cluttered kitchen and workspace that further hinders day to day operations and also delays customer service.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52

Hotel Business

JUNE 12, 2023

Barr said that the industry is having constructive conversations, and since deferring PIPs and maintenance, now has to perform in a thoughtful way to deliver great customer service for the long-term. “The health of the brands is dependent upon the consistent quality and guest experience,” Barr said.

Maintenance 94

Maintenance Customer Service Events 94

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Business

MARCH 16, 2023

Why hoteliers don’t like to think about their phone system From an onsite communication standpoint, old phone systems and PBX equipment have traditionally been in the category of more—more equipment, more vendors and more maintenance. They also required spending 10%-15% above the purchase price for annual maintenance.

Maintenance 59

Maintenance Communication Budgeting Definition 59

Modern Restaurant Management

MARCH 3, 2022

They can deliver energy and maintenance efficiencies, automate mundane tasks to free up employee time, and increase operational efficiencies. One MachineQ customer noted that by automating routine tasks like temperature monitoring of refrigerators and freezers, it saved the company up to 12 percent of an employee’s time.

Maintenance 212

Maintenance Customer Service Pricing 212

Hotel Business

FEBRUARY 23, 2023

bringing our customers personalized customer service, shorter lead times and outstanding quality. How are your products and services unique from others of its kind? Cast marble allows us to create beautiful designs and textures without the labor-intensive installation and ongoing maintenance of other products.

Maintenance 52

Maintenance Housekeeping Training Customer Service 52

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. For example, if a guest checks in with a maintenance issue, ensure that staff members understand that this takes priority over other tasks.

Communication 52

Communication Housekeeping Training Maintenance 52

Restaurant Engine

JUNE 9, 2021

Ask for a copy of the maintenance records. This way you can see all the repairs that have been made as well as any regular maintenance. They usually have better warranties, and certainly have better customer service. If the seller doesn’t have these, you might want to walk away from the purchase. tweet this). #7:

Maintenance 105

Maintenance Budgeting Back of House Document 105

Les Roches

JULY 11, 2023

Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Hotel Owner

FEBRUARY 5, 2024

Tourism companies actively use social media to promote destinations, advertising campaigns, and enhance customer service, demonstrating their continued importance in the hotel industry. The impact of social media is evident in tourists’ behaviour change, who consider direct brand relations crucial.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. While front desk staff should be friendly, helpful and present.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Serviced Apartments

NOVEMBER 7, 2022

Senior vice president of brand, Stephen Armstrong brings more than 17 years of hospitality and customer service experience to WaterWalk. Throughout his career, he has gained valuable experience and knowledge with various security tools, maintenance procedures and the safety of networks.

Maintenance 52

Maintenance Accounting Customer Service Business Development 52

The Restaurant Times

NOVEMBER 11, 2021

With low rental costs, minimal infrastructure costs, low capital and maintenance costs, a cloud kitchen involves substantially less capital investment. . Enhanced Customer Services. Cloud kitchens facilitate faster services as there is a well-defined model of work. Better Revenues.

Maintenance 52

Maintenance Kitchen Operations Customer Service Presentation 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52

Revenue Hub

NOVEMBER 16, 2022

Customer Service (80%). In this screenshot, under Negative Impact, you’ll see the 3 main categories that need to be improved: Bathroom, Room Maintenance, and Furniture. Cleanliness – By Far the Most Relevant Information for Travelers. 87% of travelers consider cleanliness the most important topic when reading reviews. .

Book 73

Book Information Maintenance Article 73

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . There’s even a section for notes and add-ons in case a guest asks for something special, or there’s a maintenance issue. A clean room is an absolute MUST to bring guests back. Loyalty Goes Unrecognized.

Housekeeping 81

Housekeeping Training Reservations Sanitation 81

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Les Roches

JANUARY 23, 2024

They operate in the luxury tourism and hospitality sector, so they provide guests with services and facilities beyond what most regular hotels deliver. This also means staff are expected to offer incredible customer service. What kind of roles do private island resorts offer? What kind of roles do private island resorts offer?

Resort Management 52

Resort Management Customer Service Communication Housekeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

DECEMBER 6, 2023

For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. The new language also limits tip pools to those who “perform significant customer-service functions in contact with patrons.” What counts as a tip?

Server 88

Server Definition Maintenance Document 88

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. It can take time to get everything right and as we can see there’s a lot to be aware of.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52