SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

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Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. Doing so will lead to better service and a better experience for customers. Set goals for your staff. As a manager it is your job to set the tone.

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Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. This includes meeting all guest expectations, handling behind-the-scenes suppliers and staffing, as well as planning marketing and business growth tactics. The staff here are responsible for much of the customer-facing parts of the business.

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Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty. Restaurants should have a robust marketing strategy and strong online presence to attract new customers these days.

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Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. In addition, advanced systems allow restaurants to take vital customer information such as their contact numbers, birthdays, and so on, which can be used for marketing.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Creating a brand image Branding is important in the restaurant industry.

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Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Creating a brand image Branding is important in the restaurant industry.

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Modern Restaurant Management

DECEMBER 21, 2022

Customers will in turn become more accustomed to conversing with AI in these situations, creating a win-win situation. We’ll also see AI being used to handle everything from text marketing campaigns, managing inventory to counting orders, tracking customers in real-time, and monitoring the number of people at dining tables.

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Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

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Hotel Owner

AUGUST 7, 2023

It is not just the kitchen and front-of-house roles that need filling. From finance to technology, revenue management to marketing, as well as hundreds of operational roles, you can pursue any interest and develop in all sorts of areas. It is also far more varied and diverse than many realise.

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Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. Increased marketing opportunities. New markets. Importance of workplace diversity.

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Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond.

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Modern Restaurant Management

JANUARY 8, 2024

This shift will necessitate staff training and automation to deliver personalised experiences, and restaurants will cater to the rising trend of digital nomadism by providing high-speed co-working spaces, merging technology with human touch to meet evolving customer expectations.

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Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

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Restaurant Engine

AUGUST 26, 2020

The most important thing to remember is to manage your fast growth so you don’t damage your overall reputation with slow service or poor customer service. Are you doing extra marketing? Is all your extra customer service training working? Concentrate on Holding the Line with Service. tweet this).

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Modern Restaurant Management

JANUARY 3, 2024

AI-powered segments and generative AI are poised to gain even more traction, with businesses capitalizing on these advanced technologies to refine their marketing strategies. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

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Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. The property management market is likely to reach $23.63

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OpenTable

OCTOBER 20, 2023

Quick links Market research and business plan Location and layout Budgeting and costs Licenses and legal requirements Creating the menu Staffing Technology and systems Marketing and branding Opening your restaurant Market research and business plan Market research and crafting a solid business plan are foundational steps in opening a restaurant.

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Lithos POS

MARCH 27, 2023

To survive in this highly competitive market and with labor costs, you have to rely on automation. The software such as point of sale software track every customer by creating a profile. It stores customer purchase history data such as their spending, top buying items, and more. Now customers can order and pay for themselves.

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7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. How do we change our marketing to appeal to them?

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Restaurant Engine

AUGUST 25, 2021

Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management. Customer relationship management – with this feature you can save payment methods, customer information, and order histories.

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7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. That’s a significant amount of money that you could be investing in a renovation or marketing, or giving to high performing staff as a bonus to encourage them to stay at your restaurant. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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Les Roches

OCTOBER 10, 2023

While many people initially think of just front-of-house staff and housekeepers when thinking about jobs in hospitality, there are many great roles in hospitality management that can offer exciting and rewarding careers. The industry encompasses businesses such as hotels, resorts, restaurants and spas.

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Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

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Synergy Suite

NOVEMBER 30, 2023

In essence, a keen understanding and effective management of prime costs become indispensable tools for restaurants aspiring not only to thrive in a competitive market but also to build a sustainable foundation for long-term financial success.

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Modern Restaurant Management

DECEMBER 19, 2023

As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.

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SiteMinder

OCTOBER 11, 2022

Develop a better rapport with your target market segment. Hotel management software not only benefits returning guests but the technology will allow you to reach out to new markets that would not have discovered your brand. This will boost marketing efforts, allow you to share promotions, and encourage guest feedback.

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Synergy Suite

APRIL 24, 2023

In this article, we’ll go into the ins and outs of online ordering systems: what they are, how to choose one, and examples of the best online ordering systems on the market today. Customer Data and Analytics Online ordering systems capture valuable customer data, including order history, preferences, and contact information.

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Modern Restaurant Management

OCTOBER 16, 2019

“We’re excited to be launching our first market in our backyard, sunny Los Angeles,” said Stephen Klein, Co-Founder, and CEO. Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education.

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Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. McDonald’s is using this data to understand how to get their coffee drinkers to come back for dinner or lunch customers to try a new breakfast item.

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EATER

APRIL 27, 2021

Jayamaran, who is the president of One Fair Wage , a group fighting to abolish the tipped minimum wage, says front of house employees, who often rely on tips but have to enforce at times controversial mask mandates, are especially fed up. So like kind of the market corrects itself argument. So how do you respond to that?

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