Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

Budgeting 166

Budgeting Server Front of House Back of House 166

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Kitchen Operations.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Waiters are the person who will directly interact with customers.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Restaurant Engine

FEBRUARY 24, 2021

Send them out with flyers and information that they can share with friends and family. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. When hiring new waitstaff you need to remember that your front of house waitstaff represents your restaurant.

Server 64

Server Customer Service Training POS Systems 64

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

Reservations 52

Reservations POS Systems Front of House Communication 52

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Feedback from customers about the employee: Does this person get compliments on comment cards, or have they been called out by angry customers in Yelp reviews?

Download 148

Download Scheduling Communication Accounting 148

Modern Restaurant Management

JANUARY 3, 2024

Centralization of data-driven marketing will also become increasingly critical, including streamlining processes and providing businesses with a comprehensive view of their data to inform strategic decisions. – Christine Schindler, CEO, PathSpot The age of automation and reimagining customer service in restaurants is here.

Pricing 132

Pricing Marketing Catering Front of House 132

Les Roches

JULY 18, 2023

In front-of-house roles, you’ll need to communicate with guests and customers. How satisfied your customers and guests are will directly affect your bottom line. In all roles, you’ll need to communicate well with your co-workers and team members.

Communication 52

Communication Hospitality Management Front of House Customer Service 52

Restaurant Engine

AUGUST 25, 2021

Additional features of Square include: Management of your front of house with order entry, seating, mapping of tables, and more. Additional management for the back of the house including menu management. Customer relationship management – with this feature you can save payment methods, customer information, and order histories.

Scheduling 59

Scheduling Pricing POS Systems Definition 59

Les Roches

JULY 21, 2023

They use hotel management software, including reservation management systems, check-in/check-out systems, front desk management and hospitality management systems. Hotel PMS can streamline and digitize duties hotel staff would otherwise spend time completing manually, such as checking-in guests or putting booking information into a system.

Property Management 52

Property Management Housekeeping Reservations Training 52

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Sales management.

Communication 52

Communication Housekeeping Customer Service Training 52

OpenTable

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Business plan Once you’ve gathered all the necessary information, it’s time to put it into a business plan. Customer service skills should be a key focus , as should teamwork and communication.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Modern Restaurant Management

DECEMBER 28, 2020

We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service.

Events 230

Events Sanitation Marketing Communication 230

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Restaurateurs can easily analyze important staff related information such as the number of tables covered, the total worth of the items sold, and the total amount of discount conferred.

Server 52

Server Front of House Training Scheduling 52

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

Pricing 215

Pricing Catering Training Marketing 215

Synergy Suite

APRIL 24, 2023

Online ordering systems provide a smooth and efficient order placement experience, where customers can review their selections, specify any special instructions, and choose pickup or delivery options. The system captures all necessary details, such as the customer’s contact information, delivery address, or desired pickup time.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Synergy Suite

NOVEMBER 30, 2023

Labor costs can be further divided into two main categories: Back-of-House (BOH) Labor: This includes kitchen staff, such as chefs, cooks, and dishwashers, who are responsible for food preparation and maintaining kitchen cleanliness. Regular Monitoring: Monitor portioning regularly to identify any deviations and address them promptly.

Portion Control 52

Portion Control Scheduling Pricing Training 52

SiteMinder

OCTOBER 11, 2022

We’re going to take you through everything you need to know about hotel PMS so you can make the best-informed decision for your hotel. From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. Table of contents.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. No personally identifiable information is tracked or recorded on any individual. For more information on Reach for the Stars, click here.

Marketing 126

Marketing Training Maintenance Pricing 126

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Just regular people skills, customer service. Because our original space was a chef’s counter, so we were cooking in front of the guests. It was half back-of-house, half front-of-house.

Front of House 93

Front of House Events Catering Back of House 93

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Budgeting 52

Budgeting Customer Service Communication Training 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. However, restaurant management software solutions are capable of much more.

POS Systems 98

POS Systems Server Information Front of House 98

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. This is usually done during the employee onboarding process.

Scheduling 148

Scheduling Server Information Accounting 148

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. As the owner of a food establishment, this is very valuable information to you. In the front of house, we are seeing more kiosk adoption. Reduce theft.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. This is due to the fact that guests ‘self-serve’ all of their beverages freeing the servers to focus on taking food orders and giving great customer service.”

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Analysis of these tools will inform consumers of the steps they need to take to address every aspect of their health, including brain and emotional wellbeing. percent hold more than 500 events.

Events 128

Events Pricing Marketing Cost Reduction 128

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Collect bank information from employees during the onboarding process and deposit payments directly into their accounts on payday. This is usually done during the employee onboarding process.

Scheduling 78

Scheduling Document Information Server 78

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

DECEMBER 29, 2022

Diversity and multiculturalism in the workplace are vital for any thriving business that wants to attract top talent and appeal to a broad customer base. As a customer-centric industry, diversity in hospitality is even more important. Importance of workplace diversity. Importance of diversity in the hospitality and tourism industry.

Travel and Tourism 86

Travel and Tourism Training Front of House Customer Service 86