7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

Training 122

Training Customer Service Communication Information 122

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. He has duties in both the front-of-house and back-of-house operations. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Lithos POS

SEPTEMBER 27, 2023

To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. Let’s see how POS can help you to manage your customer operations. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

POS Systems 198

POS Systems Pricing Front of House Marketing 198

Modern Restaurant Management

JANUARY 3, 2024

Centralization of data-driven marketing will also become increasingly critical, including streamlining processes and providing businesses with a comprehensive view of their data to inform strategic decisions. – Christine Schindler, CEO, PathSpot The age of automation and reimagining customer service in restaurants is here.

Pricing 133

Pricing Marketing Catering Front of House 133

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

OpenTable

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Business plan Once you’ve gathered all the necessary information, it’s time to put it into a business plan. Customer service skills should be a key focus , as should teamwork and communication.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. . We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators.

Pricing 216

Pricing Catering Training Marketing 216

Synergy Suite

APRIL 24, 2023

Online ordering systems provide a smooth and efficient order placement experience, where customers can review their selections, specify any special instructions, and choose pickup or delivery options. The system captures all necessary details, such as the customer’s contact information, delivery address, or desired pickup time.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

Portion Control 52

Portion Control Scheduling Pricing Training 52

SiteMinder

OCTOBER 11, 2022

We’re going to take you through everything you need to know about hotel PMS so you can make the best-informed decision for your hotel. From the large OTAs and GDSs to individual retail travel agents, you’ll be able to instantly provide real-time booking information to your agents that will help drive bookings. Table of contents.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. No personally identifiable information is tracked or recorded on any individual. For more information on Reach for the Stars, click here.

Marketing 126

Marketing Training Maintenance Pricing 126

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Just regular people skills, customer service. Because our original space was a chef’s counter, so we were cooking in front of the guests. It was half back-of-house, half front-of-house.

Front of House 101

Front of House Events Catering Back of House 101

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Recurring customers’ information recorded and saved. However, restaurant management software solutions are capable of much more.

POS Systems 98

POS Systems Server Information Front of House 98

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Main duties: Greet hotel guests, present menus, and inform them about daily specials.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Catering 216

Catering Marketing Customer Service Front of House 216

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. And what better way to source that information than from your employees themselves? Have a Custom Staff Menu to Spice it Up.

Scheduling 148

Scheduling Server Communication Training 148

SiteMinder

DECEMBER 7, 2023

We often want to put a face to a voice and considering that people remember 20% of what they hear, 30% of what they see, but 70% of what they hear and see, videos are a great way for you to soak up information. As the leader, it is up to you to be able to make informed decisions that will produce the best results possible for the hotel.

Blog 59

Blog Travel and Tourism Events Download 59

Modern Restaurant Management

DECEMBER 31, 2019

To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. David Cantu, Cofounder and Chief Customer Officer at HotSchedules, Now Powered by Fourth.

POS Systems 138

POS Systems Marketing Training Pricing 138