Hospitality Net

APRIL 25, 2023

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.

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Customer Service Reservations 98

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Happy New Year! And for everything else, too! With that, here are 10 ideas. Do more in 24!

Customer Service 95

Customer Service 95

Hospitality Net

DECEMBER 8, 2023

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. So while today’s luxury industry is broader and more accessible than ever before, it’s also more challenging.

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Customer Service Marketing 74

Hospitality Net

SEPTEMBER 20, 2023

One of the more enjoyable activities in my life is playing hockey. When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game.

Customer Service 97

Customer Service 97

Hospitality Net

SEPTEMBER 28, 2023

Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. I try to be nice, but that doesn’t always work. What do you think if I yell at them?

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Customer Service 52

Hospitality Net

APRIL 12, 2023

The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, I’ll be taking care of you. She took our orders, and a few minutes later, a different server dropped off three of our meals.

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Customer Service Server 98

Hospitality Net

DECEMBER 20, 2023

In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences. We will also discuss practical approaches to gathering customer feedback and how a hospitality approach can elevate customer service quality in any sector.

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Customer Service Service Management Article 40

Hospitality Net

JULY 20, 2023

Customer service in the hotel industry is about serving the needs of customers, by helping them solve problems, teaching them how to use products and services, and answering questions.

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Customer Service 40

Hospitality Net

JUNE 22, 2023

In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about this story. Wade Miller, a Santa Fe, New Mexico, resident, tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta. When the agent found out he lived in New Mexico, she refused to sell him a ticket.

Customer Service 96

Customer Service 96

Modern Restaurant Management

APRIL 8, 2024

One way we further a culture of food safety is not shying away from pictures of our team wearing hair nets, gloves, and always portraying best practices. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost.

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Front of House Customer Service Accounting Communication 187

Hospitality Net

JUNE 26, 2023

PALO ALTO, Calif. June 26, 2023 (Newswire.com)

Customer Service 98

Customer Service 98

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. In the digital age, restaurants must put some focus on digital media, too.

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Blog Customer Service Presentation Training 194

Serviced Apartments

FEBRUARY 13, 2024

Finland: Helsinki-based, tech-powered hospitality operator Bob W has announced the completion of a €40 million Series B funding round. This funding enables us to further develop our technology, recruit top talent, and reinforce Bob W as Europe’s most loved hospitality brand,” he added. The company also offsets emissions of each stay.

Customer Service 52

Customer Service Procurement Information Marketing 52

Hospitality Net

JANUARY 16, 2024

It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting.

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Customer Service 88

Revenue Hub

OCTOBER 14, 2022

’ NB: This is an article from Net Affinity. As we hurtle towards the end of 2022, we’re looking ahead to 2023 and contemplating the trends, specifically ones related to technology, which will hold the hospitality industry in a firm grip. Chatbots are one way of hugely reducing the burden on your customer service staff.

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Customer Service Book Sanitation Article 59

Revenue Hub

SEPTEMBER 20, 2023

There is no doubt that experiential hospitality is on the rise. NB: This is an article from Juyo , one of our Expert Partners It goes without saying that the environment was inspiring and also prompts us to think about what is important for an experiential hospitality property data and strategy-wise.

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Pricing Article Book Events 85

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. Her story is an interesting one.

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Communication Customer Service Magazine 98

Hospitality Net

DECEMBER 20, 2023

Accor, a world leading hospitality group, announces the signing of a cooperation agreement with the Georgian development company Mardi Holding to open a new Mercure on the Black Sea coast in Batumi, Georgia.

Customer Service 105

Customer Service 105

Hospitality Net

APRIL 21, 2023

For a number of years, I’ve preached that our customers no longer compare us just to our direct competitors, but instead to the brands they enjoy doing business with the most. In other words, the ones that provide the best customer service and experience. Without fail, someone – usually many people – mentions Amazon.

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Customer Service 93

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

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Customer Service Communication Housekeeping Book 52

Hospitality Net

NOVEMBER 21, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

Customer Service 97

Customer Service 97

Hospitality Net

AUGUST 24, 2023

One of the most powerful customer service and CX tactics is personalization. When personalization is used correctly, customers feel as if you recognize them. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them.

Customer Service 98

Customer Service 98

Hospitality Net

AUGUST 8, 2023

The hospitality industry is currently undergoing a digital transformation that is raising the bar for customer service. They crave novel experiences, expedient customer service, and the ultimate level of comfort, among other things.

Customer Service 73

Customer Service 73

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. It can also promote a more effective and united team, all of which can positively impact a hotel’s bottom line.

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Communication Customer Service 98

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. Chatbots can assist with room reservations, create revenue-generating opportunities by upselling, provide information about hotel amenities and services, offer recommendations for local attractions;

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Customer Service Reservations Communication Information 94

Hospitality Net

APRIL 26, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant.

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Server Customer Service 98

Hospitality Net

MARCH 18, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world.

Customer Service 52

Customer Service 52

Hospitality Net

AUGUST 4, 2023

Given the overall time the industry has had (over 18 months) to regain their “sea legs” in delivering a great customer service experience. We can no longer expect the travelling customer to willingly accept the excuses around supply chain issues and labor shortages.

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Blog Customer Service Pricing 97

Hospitality Net

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak.

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Customer Service Presentation 92

Hospitality Net

DECEMBER 17, 2023

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth.

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Customer Service 75

Hospitality Net

OCTOBER 3, 2023

These soft skills are crucial for jobs that involve customer service and interaction. Employers are on the lookout for candidates who not only have the necessary technical skills but also possess soft skills.

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Customer Service Marketing 75

Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

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Travel and Tourism Customer Service Training Events 75

Hospitality Net

AUGUST 27, 2023

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips will guide you toward success.

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Customer Service 74

Hospitality Net

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today, staff service garners the highest level of satisfaction among all guest experience factors measured. According to the J.D.

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Guest Satisfaction Customer Service 93

Hospitality Net

DECEMBER 13, 2023

As part of its core commitment to customer service and helping its clients succeed on all fronts, this partnership represents yet another way that Maestro continues to be a leader in hotel technology. Maestro PMS has partnered with Hotel Mogel Consulting Ltd.

Customer Service 52

Customer Service 52

Hospitality Net

MARCH 4, 2024

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

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Workshop Customer Service Presentation Training 64

Hospitality Net

AUGUST 27, 2023

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party service provider.

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Whitepaper Customer Service 75