7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

SiteMinder

OCTOBER 11, 2022

Generally, a hotel restaurant will have two types of customers: hotel guests and external guests. Whilst they’re very similar and both wish to have a pleasant meal with great customer service, they both have different needs. So, this not only appeals to conscious diners but improves your financial planning in the long run.

Customer Service 52

Customer Service Reservations Book Marketing 52

7 Shifts

OCTOBER 2, 2019

As a manager, planning and organization will become a bigger part of your job. Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. Good interpersonal skills also translate into good customer service skills.

Communication 114

Communication Scheduling Server Training 114

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction.

POS Systems 52

POS Systems Scheduling Procurement Information 52

Les Roches

APRIL 3, 2023

Menu planning and development are also often up to the manager and head chef. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. Managers should strive to create an environment where customers feel welcomed and special.

Budgeting 52

Budgeting Customer Service Communication Training 52

The Restaurant Times

NOVEMBER 30, 2020

Menu Planning and Design. An important aspect that is often neglected is menu design and layout. When appropriately designed, the restaurant menu can be used as a tool for persuasion and influencing customers to order more. The success of a restaurant primarily depends on the customer service you provide.

Training 59

Training Menu Planning Marketing Server 59

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

EATER

OCTOBER 21, 2021

He made all of his sauces from scratch, improvised menus, and advised the national menu-planning board. I asked Robert Wiggins, an African-American chef on the Capitol Limited between D.C. and Chicago in the 1980s, if he liked his job. “I I loved it,” he said, recalling “good union protection” and leeway in the kitchen.

Training 120

Training Budgeting Article Menu Planning 120