Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. What are back-of-house positions? If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

FEBRUARY 15, 2022

Labor in foodservice is especially tight and when wages have increased and there is higher turnover, is having your team members spending hours back of house preparing guacamole the best use of their time?

Front of House 186

Front of House Back of House Pricing Customer Service 186

Modern Restaurant Management

OCTOBER 1, 2021

Customer service also can be impacted by this practice because it can help ensure that certain popular items are never out of stock. Strategic overstocking can help you avoid any embarrassments when customers ask for an item and you don’t have what you need to prepare it. Concentrate on Organization.

Training 193

Training Back of House Customer Service Accounting 193

Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering.

Events 111

Events Customer Service Catering Property Management 111

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Modern Restaurant Management

APRIL 13, 2022

By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service. POS technology can help with labor shortages, supply chain concerns and customer experience. Taking steps toward long-term success is critical in the first quarter of this year.

POS Systems 206

POS Systems Back of House Customer Service Marketing 206

Modern Restaurant Management

NOVEMBER 2, 2022

One House, Different Skills : Shift work is a team sport, and it goes without saying that the front of house and back of house are symbiotic. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests.

Front of House 147

Front of House Back of House Server Customer Service 147

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Hotel Business

DECEMBER 12, 2023

The company will use the additional capital to expand its PMS software and payments offerings, accelerate customer acquisition and continue to deliver superior customer service to independent hotels, management companies and hotel chains globally, it reports. In October 2022, the company launched Stayntouch 2.0,

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95

Modern Restaurant Management

JANUARY 11, 2024

Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews. For back of house set goals on the time it takes to get food to the pass and out to customers. Set goals for your staff.

Budgeting 165

Budgeting Server Front of House Back of House 165

7 Shifts

OCTOBER 12, 2022

Until recently, back-of-house workers were not legally allowed to be included in tip pools. But the Department of Labor and the Fair Labor Standards Act (FSLA) has made it clear that cooks, dishwashers, and their back-of-house coworkers can be included in the tip pool. Tip Pooling by FOH & BOH. Fast Food Restaurants.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Technology can help companies save money simply by reducing their losses in several ways, such as: Less food waste through more accurate ordering : Digitally connecting the front and back of house can reduce order mistakes.

Communication 193

Communication Front of House Information Customer Service 193

Hotel Owner

DECEMBER 22, 2022

Activities such as cocktail making, wine tasting, bread making, hunting, fishing and vegetable gardening were all once considered reserved for back-of-house participation only, so hotels should consider how they can take this to the next level. Food tasting pre-shift in a fine-dining restaurant?

Back of House 111

Back of House Book Blog Budgeting 111

Modern Restaurant Management

JUNE 30, 2021

Third-party delivery threatens the brand’s relationship with its customers due to the loss of first-party data and control of the customer experience end-to-end, most critically food quality and customer service. Managing down third-party fees will improve margins as labor costs continue to rise.

Kitchen Operations 199

Kitchen Operations Back of House Budgeting Customer Service 199

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

JUNE 23, 2022

Technology is making front and back of house operations more thorough and dependable. It’s helping employees track orders, serve quality food, and prioritize customer service.

Back of House 186

Back of House Download Article Customer Service 186

Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

Front of House 52

Front of House Customer Service Information Back of House 52

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. But, at a glance, what do these career paths entail?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Modern Restaurant Management

OCTOBER 7, 2021

Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Restaurants are very particular when it comes to cleanliness—from the front of house to the back of house setting. A lot of people handle food before it’s given to customers.

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Reservations Kitchen Operations Front of House Back of House 192

Hotel Business

FEBRUARY 7, 2024

Joining forces with a global player that aligns with our values of ease-of-use and exceptional customer service is not just a strategic move; it’s a testament to our shared vision for the industry.

Events 59

Events Pricing Book Customer Service 59

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Hotel porter.

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Maintenance Concierge Front of House Budgeting 72

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Restaurant Engine

JUNE 9, 2021

If it’s cosmetic, and back of house, it’s not necessarily a problem. If you’re using it in the front of the house, make sure you can repair any cosmetic issues. They usually have better warranties, and certainly have better customer service. This will help you save money in the long term. tweet this). #7:

Maintenance 105

Maintenance Budgeting Back of House Document 105

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Synergy Suite

APRIL 18, 2024

Step up your customer service game and go above and beyond to make your customers welcome. Learn more about our custom back of house suite today! People often forget that food can be affected by different conditions and thus can taste different from experience to experience as a result.

Pricing 52

Pricing Portion Control Accounting Training 52

Les Roches

MAY 24, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Dedication: Managing a restaurant can be hard work, so you need to be dedicated and have the desire to ensure excellent customer service.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Dedication: Managing a restaurant can be hard work, so you need to be dedicated and have the desire to ensure excellent customer service.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Hotel Business

NOVEMBER 28, 2022

These digitized features accelerate the industry into the future, but also allow staff to invest more time in the more impactful customer service touchpoints. A smooth, relaxing stay at a hotel catalyzed though these types of apps ultimately boosts the customer experience, in turn driving engagement and loyalty.

Back of House 59

Back of House Customer Service 59

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Recommended Reading: 6 Ways to Strengthen Your Weak Restaurant Culture While Boosting Sales Service Customer-facing roles experience turnover at higher rates than back-of-house roles. When there’s a shortage of servers at a restaurant, service suffers.

Server 144

Server Training Front of House Back of House 144

7 Shifts

JANUARY 7, 2020

It’s undeniable: employee engagement affects team culture, staff performance, customer service, and ultimately, the bottom line. Alternatively, you can have separate competitions for front-of-house (FOH) and back-of-house (BOH) staff to make the competition more equitable. And they stay with their employers longer.

Bookkeeping 139

Bookkeeping Front of House Back of House Training 139

The Restaurant Times

DECEMBER 6, 2021

You should tailor your communication with your customers by defining your target audience. It will provide valuable information on how to improve your customer service and avoid bad feedback. A user-friendly mobile app can make things easier for your customers and serve as a platform for running a variety of loyalty programs.

Catering 52

Catering Back of House Information Marketing 52

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Front-of-house staff know your customers really well and back-of-house staff know your menu really well. Turn these values into actions.

Server 146

Server Front of House Communication Training 146

Modern Restaurant Management

JANUARY 3, 2024

In order to avoid what is poised to be a major challenge in 2024, brands must consider modernizing their back-of-house health & safety procedures with digital tools that are designed to ensure both state- and nationwide compliance.

Pricing 129

Pricing Marketing Catering Front of House 129