Modern Restaurant Management

APRIL 10, 2024

In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5 While factors such as convenience impact that decision, the experience of dining out is important. While factors such as convenience impact that decision, the experience of dining out is important. Coffee in 2023.

POS Systems 197

POS Systems Back Office Operations Pricing Budgeting 197

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

Pricing 216

Pricing Catering Training Marketing 216

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. After all, this business is all about people with customers at the forefront of decisions being made. So how do you thrive in a customer-driven competitive market? The industry is projected to reach $1.2

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Reservations Marketing Information 198

InnQuest

OCTOBER 31, 2022

In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Customers too are increasingly developing a strong preference for staying at hotels where technology is leveraged to build a guest experience that is modern, convenient and seamless.

Property Management 221

Property Management Communication Book Information 221

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion by 2027.

Communication 197

Communication Information Marketing 197

Modern Restaurant Management

FEBRUARY 28, 2024

These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences. As the convergence of technology and gastronomy continues to unfold, the dining landscape is evolving across every sector, spanning the swift pace of quick-service restaurants to the relaxed ambiance of family dining.

POS Systems 118

POS Systems Catering Procurement Menu Planning 118

Modern Restaurant Management

DECEMBER 28, 2023

For the restaurant industry, renowned for its ability to keep up with trends, adopting AI is inherent. As we step into the new year, it is crucial to examine how AI goes beyond being a buzzword and becomes a real driving force that shapes the way we experience dining. They also extend to customer-facing areas of the business.

Kitchen Operations 124

Kitchen Operations Training Maintenance Pricing 124

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. The data suggests guests are willing to tip more for great service when digital tools are available to ease the payment process.

Server 197

Server Guest Satisfaction Magazine Marketing 197

Modern Restaurant Management

OCTOBER 24, 2023

While restaurants might have expected to see a bigger shift back to in-person transactions as a result of customers looking to cut costs, there simply hasn’t been a dramatic change in behavior. The delivery experience is a new and evolving part of the customer journey, one that restaurant brands need to better understand.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Revenue Hub

MARCH 18, 2024

This post emphasizes the significance of utilizing insights from three analytical categories — destination, guest, and operational — to transform the guest experience and enhance operational efficiency, substantially improving financial performance. Is it essential? Here are a few that are worth commenting on.

Travel and Tourism 89

Travel and Tourism Customer Service Guest Satisfaction Article 89

Modern Restaurant Management

APRIL 30, 2024

For restaurants, LTOs create new avenues to connect with customers and generate opportunities for chefs to expand offerings. Any quick-service restaurant endeavoring to increase consumer engagement and create a dynamic brand needs to consider making LTOs a significant part of their menu development.

Pricing 198

Pricing Marketing Events 198

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

Training 189

Training Pricing Guest Retention 189

Modern Restaurant Management

MARCH 26, 2024

Armed with an omni-channel POS platform, restaurant operators can not only bring an immediate boost in sales during one of the busiest times of the year, but also lay the groundwork for long-term customer engagement and loyalty.

POS Systems 118

POS Systems Presentation Marketing Events 118

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 90

Book Guest Satisfaction Customer Service Pricing 90

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

Customer Service 203

Customer Service Article Marketing 203

InnQuest

MAY 9, 2023

Email marketing has become an increasingly important tool for hotels to promote their services and attract customers. With the ability to reach potential customers directly and effectively, email marketing can be an essential part of any hotel’s marketing strategy.

Marketing 222

Marketing Book Events Blog 222

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 203

Pricing Customer Service Reservations Training 203

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment. The key lesson both establishments teach?

Back of House 189

Back of House Presentation 189

InnQuest

JUNE 8, 2023

Are you curious about the latest trends and impact of AI in the hospitality industry? Gone are those days when a friendly concierge staff was the peak of personalized service. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand.

Scheduling 190

Scheduling Information Pricing Customer Service 190

Modern Restaurant Management

NOVEMBER 30, 2023

By investing in a data-driven POS platform, restaurant operators can address labor challenges, fine-tune their stock management, design promotions based on current trends, reduce human error and more. And better customer service also translates to tangible savings.

POS Systems 130

POS Systems Training Scheduling Customer Service 130

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Scheduling 202

Scheduling Budgeting Training Customer Service 202

InnQuest

FEBRUARY 1, 2023

From shifting consumer preferences to new technologies and trends, there are many things that property owners and hotel managers need to keep in mind to stay competitive and meet the needs of their guests well. Today’s consumers are looking for more personalized and unique experiences, and they are willing to pay more for them.

Pricing 221

Pricing Book Information Budgeting 221

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. Tapping Into the Potential.

Reservations 225

Reservations Pricing 225

STAAH

APRIL 23, 2024

Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1. Interactive dashboards and visual representations make it easier for revenue managers to make data-driven decisions, identifying revenue trends, tracking performance metrics, and accurately forecasting future demand.

Pricing 89

Pricing Presentation Marketing Information 89

Revenue Hub

FEBRUARY 21, 2024

As we delve into the latest trends in this field, it’s crucial for hoteliers to stay abreast of these developments to ensure competitiveness and profitability. This trend enables more accurate forecasting, dynamic pricing, and personalized marketing strategies, significantly enhancing revenue potential.

Guest Satisfaction 91

Guest Satisfaction Pricing Article Book 91

Hospitality Magazine

FEBRUARY 6, 2023

The industry must deal with labour shortages, inflation, high interest rates and ever changing food trends. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Budgeting 162

Modern Restaurant Management

JULY 5, 2023

The quick service restaurant (QSR) industry is currently experiencing a trend of commoditization, with low barriers to entry and a standardized set of features offered by most restaurants. In other words, it means providing services to individuals through digital platforms and technology.

Cost Reduction 180

Cost Reduction POS Systems Information Communication 180

Revenue Hub

MARCH 1, 2024

Customer loyalty has become a cornerstone of success in the fast-paced world of travel technology. Adopting innovative tools becomes imperative as businesses vie for an edge in customer engagement and retention. Chatbots stand out as the new MVP in enhancing customer loyalty programs.

Customer Service 100

Customer Service Article Catering Book 100

Modern Restaurant Management

JANUARY 9, 2024

The foodservice industry is poised for some significant shifts in the new year as a result of changing consumer demand and rising trends being seen across the industry, but that said, there are simple, effective solutions for how operators and restaurants can stay ahead of these shifts.

Catering 110

Catering Customer Service Marketing 110

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. By utilizing data collected from past stays, such as guest preferences and behavior, you can craft customized experiences that resonate with each guest. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Revenue Hub

FEBRUARY 5, 2024

Hotels hewing to the latest website design trends can deliver an excellent customer experience that converts casual browsers into paying guests. Web design trends give hoteliers new tools to highlight property features and set guests’ expectations. Be sure to follow these hotel website design trends in 2024: 1.

Customer Service 90

Customer Service Book Article Communication 90

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Customer feedback offers insights into customers satisfaction, needs, and preferences. Customer feedback offers insights into customers satisfaction, needs, and preferences.

Communication 190

Communication Reservations Information Budgeting 190

Revenue Hub

MAY 2, 2024

AI is already emerging as a game changer in the hospitality industry, reshaping guest experiences and revenue strategies for hoteliers. Goldrich’s latest eBook on hotel marketing trends. Read the full article at The Hotels Network The post AI Driven Technologies and Trends: What’s Next for Hoteliers?

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Information Article Book Customer Service 96

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. And while our business has evolved over the past decade, so have our customers.

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Reservations Marketing Download Scheduling 190