InnQuest

JANUARY 23, 2023

Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com more than an actual hotel website. Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). What are the benefits of direct bookings for a hotel?

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Book Reservations Concierge Blog 218

Revenue Hub

OCTOBER 17, 2023

To put it in simple words, ancillary revenue or additional revenue is like a bonus income that hotels can earn from things besides just renting rooms. NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Whether your hotel is big or small, fancy or cozy, this guide is your secret recipe.

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Concierge Events Book Catering 92

NV Hotels

SEPTEMBER 20, 2023

appeared first on NV Hotels. BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics. In fact, WE GUARANTEE IT.

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Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Owner

JULY 18, 2023

Port Lympne Reserve in Kent, one of the UK’s most popular wild animal and short breaks destinations, is adding a new type of accommodation to its portfolio with the launch of the Lookout Bubble next month. The price for a one-night stay in the Lookout Bubble ranges from £439 – £999.

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Concierge Reservations Pricing 96

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. The more they can do without leaving the hotel, the better. A competitive advantage Most guests enjoy the convenience of an all-in-one experience, making hotels with a wide range of add-on services more attractive and giving them a competitive advantage.

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Concierge Guest Satisfaction Book Article 75

Hotel Owner

APRIL 17, 2024

Ellen Kensington, formerly The Burns Hotel, is set to open its doors this summer, with reservations being taken from next month. The refurbished luxury boutique hotel is located in the heart of Earl’s Court, and comprises five interconnected conservation Victorian period townhouses.

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Concierge Reservations Marketing 52

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

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Training Concierge Housekeeping Reservations 105

eZee Absolute

OCTOBER 16, 2023

Ever thought about how hotels can pocket some extra cash beyond just renting out rooms? ” It is when a hotel offers additional services or packages to enhance a guest’s stay. These supplementary offerings not only open the door to additional income for the hotel but also give guests that extra touch of luxury.

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Concierge Events Book Catering 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Concierge Communication Maintenance Catering 64

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

MARCH 14, 2024

Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways.

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Concierge Housekeeping Book Pricing 59

Revenue Hub

MARCH 17, 2023

Subscribe to our weekly newsletter and stay up to date Now, imagine potential guests having this same capability for your hotel. Apple recently launched Apple Business Connect which gives businesses, and in this case hotels, the opportunity to make both their hotel and hotel amenities more easily discoverable for those with Apple devices.

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Concierge Article Book Reservations 84

SiteMinder

MAY 6, 2024

A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Table of contents Main considerations when comparing booking engines Choosing the right booking engine is a pivotal decision for any hotel.

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Book Catering Reservations Information 52

Hotel Business

MAY 7, 2024

Hotels today promise unforgettable experiences—enticing amenities, unparalleled service. But what truly makes a hotel award-winning? While every hotel can claim they offer these types of stays, only a select few are actually recognized for it. Do they like concierge to make reservations at a specific restaurant?

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Concierge Book Reservations Marketing 59

Hotel Owner

JUNE 19, 2023

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.

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Concierge Housekeeping Maintenance Book 105

Revenue Hub

FEBRUARY 27, 2023

When it comes to bringing in revenue, hotels typically rely on four primary sources: rooms, meetings and events, food and beverage, and ancillary services. Whether rooms are being sold or left vacant is a significant indicator of the financial health of a hotel. So, what brings in the most revenue for hospitality organizations?

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Events Concierge Pricing Article 81

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Guest Satisfaction Information 130

Hotel Business

APRIL 26, 2024

planning to travel at least one night this year, a new survey led by Hyatt finds hotels can make their travel journeys, from pre-arrival to checkout, more seamless and inclusive. What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. to make the travel experience easier. .

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Communication Training Concierge Book 111

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

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Concierge Travel and Tourism Information Catering 52

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. Let’s jump right in.

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Housekeeping Training Guest Services Communication 91

Hotel Business

NOVEMBER 21, 2023

Loews Hotels & Co is celebrating families—of all shapes and sizes—across the country with its Loews Loves Families offering. We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? How did it come to be?

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Concierge Catering Reservations Accounting 59

Les Roches

DECEMBER 27, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

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Guest Services Definition Customer Service Concierge 52

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Mobile pre check-in puts the power in the hands of guests, empowering them to customize their stay before even stepping foot in the hotel.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

eZee Absolute

JANUARY 10, 2024

With a 24-hour front desk, airport transportation, concierge service, and free WiFi, Sambodhi Retreat ensures every guest’s needs are met with warmth and efficiency. From reservation management to check-in/check-out processes, eZee Absolute, the cloud-based hotel PMS, simplified all the operations for them.

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Concierge Guest Satisfaction Reservations Book 59

Revenue Hub

NOVEMBER 14, 2022

When you think of revenue generation in hotels, the first thing that usually comes to mind is room rentals and the sale of food and drink. Let’s take a look at 6 profitable sources of hotel revenue generation that you may not be taking advantage of. These days, most reservations are booked online. Booking engine add-ons.

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Communication Reservations Book Concierge 52

Larry Mogelonsky

OCTOBER 25, 2023

The brand-wide campaign epitomizes one of the tenets of the Mille Club, a program we (Hotel Mogel) run designed to inspire any hotelier with lessons from the five-star, thousand-dollar-plus-ADR hotspots around the globe. Alternative Barbie Dream experiences accessible to all are available throughout the hotel.

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Housekeeping Concierge Catering Reservations 100

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

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Hotel Business

MAY 15, 2023

By Sean Grundy If the White Lotus taught us anything, it’s that giving guests a premium experience comes with substantial stress for hotel employees. in 2020, nearly 80% of hotels furloughed or laid off their staff. The problem has persisted even as hotels have raised hourly wages to their highest all-time levels. and Canada.

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Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts.

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Concierge Guest Satisfaction Maintenance Information 59

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Les Roches

DECEMBER 30, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

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Guest Services Concierge Definition Customer Service 95

SiteMinder

OCTOBER 10, 2022

The best hotel interview questions will provide an opportunity for both parties to get what they need, but how do you as a recruiter know what to ask? Are there specific hotel manager interview questions and answers? Are hotel supervisor interview questions different to hotel front office manager interview questions?

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Housekeeping Customer Service Communication Concierge 52

Hotel Business

AUGUST 10, 2023

It connects room and experience reservations by leveraging integrations with a property’s PMS and other venue-management systems, ensuring a cohesive booking journey and enabling upselling and cross-selling opportunities. Guest Services includes Guest Portal’s key functionality. OpenTable, part of Booking Holdings Inc.,

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Guest Services Book Reservations Concierge 52

Les Roches

JANUARY 19, 2024

Are you interested in being part of the hospitality industry or even dreaming of operating your own hotel? This compre­hensive guide is de­signed to equip aspiring entre­preneurs with the necessary knowledge and tools to develop effective business plans for hotels. What is a hotel business plan?

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Marketing Book Accounting Procurement 52

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart. Get my point?

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Guest Services Guest Satisfaction Concierge Housekeeping 66