Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Encourage direct bookings: A public-facing chatbot can help guests book a room like a reservations agent would. What Does a Hotel Chatbot Do?

Reservations 92

Reservations Concierge Book Communication 92

Hotel Owner

SEPTEMBER 4, 2023

The course is aimed at staff members across a hotel property, including reservations, sales and marketing, housekeeping, security, F&B and concierge, to help improve inclusivity from a guest perspective.

Training 105

Training Concierge Housekeeping Reservations 105

Serviced Apartments

FEBRUARY 27, 2024

Urban Chic offers all guests a dedicated concierge service to assist with restaurant reservations, sending and receiving packages, private dining, onward travel arrangements and more. Standard in-room amenities include a Nespresso machine, bathroom toiletries, laundry equipment, and fibre WiFi.

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Concierge Reservations Marketing 52

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

Concierge 59

Concierge Housekeeping Book Pricing 59

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

OCTOBER 17, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Digital Concierge Services Invest in a user-friendly mobile app or online platform that serves as a digital concierge for your guests.

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Concierge Events Book Catering 96

Hotel Business

APRIL 26, 2024

What hotels can do : Train on-property concierge services and reservations staff to offer personalized pre-arrival communications for neurodivergent travelers and caregivers. Nearly 30% of caregivers prefer the “more communication the better” to prepare for their arrival.

Communication 111

Communication Training Concierge Book 111

Revenue Hub

NOVEMBER 20, 2023

Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility.

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Concierge Guest Satisfaction Book Article 78

eZee Absolute

OCTOBER 16, 2023

Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours. Digital Concierge Services: Invest in a user-friendly mobile app or online platform that serves as a digital concierge for your guests.

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Concierge Events Book Catering 59

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Business

SEPTEMBER 12, 2023

The resort, opening its doors later this year, is now accepting reservations. Guests can take advantage of the quick and easy mobile check-in and checkout, in addition to the mobile room key and guest app that can handle requests such as housekeeping, valet car service, onsite reservations, food hall takeout and more.

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Concierge Housekeeping Reservations Events 64

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Revenue Hub

MARCH 17, 2023

Additional features including amenities (Wi-Fi, parking, breakfast included, on-site dining options, accessibility features, concierge availability, pool, hot tub, fitness center, pet policy, etc.) Additional tiles are used to encourage potential guests to book a reservation, call, or start navigation to your hotel.

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Concierge Article Book Reservations 88

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.

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Guest Services Communication Concierge Guest Satisfaction 98

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. When not in use by the owner, each residence at Escapade Silverstone forms part of our hotel offering and can be reserved by paying guests. Regardless of wealth, property purchasers want an asset that can be enjoyed.

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Concierge Book Marketing Information 312

Revenue Hub

FEBRUARY 27, 2023

Ancillary: “Ancillary” equates to all other services—parking, spa, laundry, concierge services, etc. By taking a whole-picture view of how, when, and why your rooms are being reserved, you can determine more easily how to price rooms effectively. An RMS can also help you maximize profits from the other revenue streams as well.

Events 86

Events Concierge Pricing Article 86

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

AUGUST 10, 2023

It connects room and experience reservations by leveraging integrations with a property’s PMS and other venue-management systems, ensuring a cohesive booking journey and enabling upselling and cross-selling opportunities. Guest Services includes Guest Portal’s key functionality. OpenTable, part of Booking Holdings Inc.,

Guest Services 52

Guest Services Book Reservations Concierge 52

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Larry Mogelonsky

OCTOBER 25, 2023

Because guests need to contact our Barbie Concierge to inquire about availability for the Barbie Dream Suite, we quickly felt the enthusiasm and were able to measure the demand for this new hotel offer. Reservations for the Barbie Afternoon Tea are also very popular, to the point that we needed to increase our order for pink tableware.

Housekeeping 100

Housekeeping Concierge Catering Reservations 100

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Metasphere

SEPTEMBER 4, 2023

From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotel Business

NOVEMBER 21, 2023

Additionally, our concierge team is available right at your fingertips through our “Chat Your Service” program, where guests can ask questions, coordinate reservations, or request recommendations through a simple text.

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Concierge Catering Reservations Accounting 59

Revenue Hub

NOVEMBER 14, 2022

The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. This might include dinner, spa facilities, champagne in a guest’s room, upgrading to a higher-value room, meeting room reservations, airport shuttle services, or on-site parking.

Communication 52

Communication Reservations Book Concierge 52

Mary Gostelow

OCTOBER 18, 2022

It’s everywhere, and if are interested chat to one of the hotel’s superb concierges, Teva Lai Mink, who has been dancing since he was eight. On any Sunday, by the way, reserve ahead. The islands’ history resonates in different ways (keep off nuclear tests and colonialisation that required kids to speak French, not Tahitian).

Concierge 52

Concierge Reservations 52

Hotel Business

FEBRUARY 15, 2023

Beyond entertainment, effective in-room media hub strategies create the opportunity to provide guests with instant access to a wide array of digital concierge services, enhancing in person services offered by staff on site. It is a proven way of driving incremental traffic to on-premises restaurants and other revenue-generating offerings.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

eZee Absolute

JANUARY 10, 2024

With a 24-hour front desk, airport transportation, concierge service, and free WiFi, Sambodhi Retreat ensures every guest’s needs are met with warmth and efficiency. From reservation management to check-in/check-out processes, eZee Absolute, the cloud-based hotel PMS, simplified all the operations for them.

Concierge 59

Concierge Guest Satisfaction Reservations Book 59

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. It is usually integrated into a hotel’s website, and allows customers to see what rooms are available, make reservations, and pay for their stay.

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Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Sales and reservations department. Checking guests in.

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Front of House Housekeeping Maintenance Back of House 59

Hotel Business

MAY 15, 2023

As a result, many hotel employees—from concierges to cleaners—suddenly have access to an array of perks and benefits which were once reserved for office workers at financial services and technology companies.

Training 59

Training Concierge Scheduling Reservations 59

EATER

AUGUST 3, 2022

If that’s not an option, stay in Lucca and work with your hotel concierge to organize excursions.). Podere Còncori looks more like a national park reserve than a biodynamic winery. The on-site restaurant offers local cuisine, in-house baked breads, and a local wine list — plus the views and concierge service are unbeatable.

Concierge 98

Concierge Travel and Tourism Document Budgeting 98

eZee Absolute

NOVEMBER 8, 2023

Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Immersive In-Room Entertainment : Gone are the days of in-room cable TV.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. With InnQuest hotel management software , you can automate every management-related task, including smart guest profiling and seamless reservation management. Are you curious about the latest trends and impact of AI in the hospitality industry?

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Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52