Hotel Owner

JUNE 21, 2023

Leonardo Royal Hotel Edinburgh has announced the completion of a £22.2m New facilities have also been added to the hotel, including a state-of-the-art gym and a guest concierge desk as well as a new enhanced look for the lobby and a brand new Leo’s bar and restaurant. refurbishment project.

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Revenue Hub

NOVEMBER 20, 2023

Just a few years ago, IDC – Worldwide Hospitality predicted that by 2019, AI will have been adopted by 60% of hotels worldwide. While the pandemic has undoubtedly impacted the speed of implementation, many hotels have only just begun with their technological initiatives. AI IS A TOOL FOR THE BIG HOTEL PLAYERS Nope.

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Revenue Hub

FEBRUARY 8, 2024

Deloitte’s Hospitality Industry Outlook 2023 identified the hospitality sector’s key challenges for 2024 as a drop in consumer confidence, continuing labor shortages, and the inability of hotels to raise prices despite escalating costs. It’s not uncommon to transform hotel spaces.

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Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay. and boost ongoing profitability.

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SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Hotels have long been (rightfully) wary of overreliance on bookings generated from online travel agencies (OTAs).

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SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Hotel Business

MARCH 14, 2024

Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways.

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InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence.

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Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Why Do Hotels Need Chatbots?

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SiteMinder

OCTOBER 10, 2022

The best hotel interview questions will provide an opportunity for both parties to get what they need, but how do you as a recruiter know what to ask? Are there specific hotel manager interview questions and answers? Are hotel supervisor interview questions different to hotel front office manager interview questions?

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Housekeeping Customer Service Communication Concierge 52

Hotel Business

MARCH 13, 2023

The tech-forward hospitality company will manage 15 one-bedroom and two-bedroom residences at Springline, a community of hotel-like homes for rent. “Through Locale, we are adding another layer to our offerings by attracting modern travelers and renters seeking a more flexible alternative to traditional hotels and vacation rentals. .

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InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

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Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

JULY 11, 2023

If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Les Roches

MARCH 23, 2023

In recent years, the hotel landscape has changed a lot thanks to accommodation alternatives like Airbnb becoming more popular. Customers now have more choices than ever before, but some may find this confusing. In this article, we will go over the differences between Airbnb and hotels, including their benefits and limitations.

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SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

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SiteMinder

FEBRUARY 25, 2024

What are hotel brands? Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers.

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Les Roches

JANUARY 24, 2024

As the desire for distinctive accommodation increases, hotel designs have undergone significant transformation over the past few decades. From architecture to interior style that captures the essence of a destination, a hotel’s design can truly set it apart. We will look at a few of the most common types of hotel design below.

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Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. What is the hospitality industry?

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Les Roches

MARCH 16, 2023

If so, a career as a luxury hotel advisor could be for you. Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article.

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Les Roches

DECEMBER 21, 2022

Their job roles can include a lot of duties and responsibilities, but in the broader sense, the role is about managing the guest experience in a hotel, restaurant, spa, or any other hospitality setting. Informing guests about hotel facilities such as restaurants, bars, laundry services, and more.

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Les Roches

DECEMBER 30, 2022

In any industry where companies will be dealing directly with customers, hospitality and customer service are important. This holds true whether we are talking about the customer help desk at a supermarket or the concierge at a five-star hotel. Why is hospitality important to the airline industry?

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Les Roches

DECEMBER 28, 2022

Digital transformation involves integrating technology into all areas of the business, changing how the organization operates, and ultimately improving the customer experience. Whether it’s a restaurant, hotel, or events company, digital transformation is a vital component for modern, thriving businesses. Ready to find out more?

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Modern Restaurant Management

NOVEMBER 11, 2019

SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. In fact, nearly one in three (31 percent) Americans think hotels with great restaurants are more memorable than those without.

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Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

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Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

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SiteMinder

OCTOBER 10, 2022

There are many different types of hotels. Most of us are familiar with the hotel classification system that ranges from one start to five stars, but there are other ways of classifying hotels. So, with that in mind, let’s take a look at all the different types of hotel properties and classifications. Table of contents.

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Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

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Hotel Owner

JULY 20, 2023

The winner would secure £10,000 and the opportunity to spend a year working in Accor hotels across London, working in a variety of roles at some of the most prestigious hotels in the world. Hotel Owner sat down with Fred Sirieux to find out more about the show, and the importance of encouraging young people in the industry.

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SiteMinder

DECEMBER 7, 2023

Hotel tips: What are they? Hotel tips are the pieces of knowledge and insight that professionals in the hotel and hospitality game build up over their time in the business, to eventually pass onto the hotel newbies and up-and-comers who might benefit from them. Enter hotel tips.

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