article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CoralTree debuts vacation rental collection

Hotel Business

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

article thumbnail

The Impact of AI on the Hospitality Industry

InnQuest

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

article thumbnail

Easyway launches AI hotel receptionist

Hotel Business

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

article thumbnail

The Robotic Revolution in Hospitality: A Glimpse into the Future of Hotels

Metasphere

Looking forward, it's becoming increasingly clear that the hotel experience is on the verge of a significant transformation, primarily driven by the seamless integration of robots. Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey.

article thumbnail

How to make pop-up hotels work for your portfolio

Hotel Owner

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105