Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

Concierge 105

Concierge Guest Services Service Management 105

Les Roches

DECEMBER 27, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 21, 2022

A guest relations manager is sometimes also called a guest relations coordinator or a guest relations specialist. Their job roles can include a lot of duties and responsibilities, but in the broader sense, the role is about managing the guest experience in a hotel, restaurant, spa, or any other hospitality setting.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Modern Restaurant Management

NOVEMBER 11, 2019

SevenRooms released its “Checking In For F&B” report, which uncovered the most important things to today’s traveler when it comes to food and beverage at hotels. In fact, nearly one in three (31 percent) Americans think hotels with great restaurants are more memorable than those without.

Book 119

Book Reservations Communication Customer Service 119