MEWS

MARCH 14, 2023

Check your guest feedback 5. Enhance communication among hotel staff 8. Thanks to technology like Mews’ housekeeping integration, you can use the system to assign rooms to housekeeping staff, create shifts, and immediately let them know when a guest has checked out. Automate and streamline cleaning shifts 3.

Housekeeping 130

Housekeeping Guest Satisfaction Communication Training 130

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 92

Marketing Communication Guest Services Strategic Planning 92

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

Revenue Hub

OCTOBER 18, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

Reservations 90

Reservations Guest Satisfaction Book Article 90

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Operational Cost Reduction Switching to a cloud-based PMS can help hotels reduce their operational costs significantly.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. You could also deploy a customer relationship management (CRM) system to track guest preferences and tailor your services accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience. Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving. You must adhere to it, right?

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

Pricing 99

Pricing Reservations Training Article 99

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Guest Satisfaction Communication 52

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Demo Book 130

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. Upselling involves persuading guests to purchase a higher-tier product or service.

Communication 68

Communication Book Article Guest Satisfaction 68

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Guest experience Guest experience includes all the interactions between guests and a business.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Be sure to present these offers before the guest arrives.

Book 220

Book Reservations Communication Pricing 220

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Effective Communication. Atmospheric Lighting.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

JANUARY 27, 2023

NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests. Guests expect to hear from you via email. Sending email messages to your guests is not only welcomed, but it’s also encouraged.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

eZee Absolute

OCTOBER 16, 2023

Today their technology suite comprises of eZee Frontdesk, eZee Centrix, eZee Reservation, and a handful of other products. Increased Bookings and Revenue: eZee’s reservation management system eliminated the chaos of overbookings and cancellations, leading to increased bookings and improved revenue.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Book Reservations 52

Revenue Hub

APRIL 16, 2024

The Importance of Guest Data in Hospitality In the hospitality industry, guest data serves as the foundational element that informs and enhances every aspect of the guest experience. The types of information encompassed include: Personal Preferences : Dietary restrictions, room preferences, preferred activities, and amenities.

Information 90

Information Article Book Guest Satisfaction 90

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

STAAH

MAY 24, 2023

2)Booking window visibility: Knowing the average booking window gives accommodation owners insights into the timing of reservations. 3)Identifying traveller type: Market insights enable hoteliers/accommodation providers to categorize guests based on various criteria such as family travellers, international tourists, business travellers, etc.

Marketing 81

Marketing Guest Satisfaction Information Pricing 81

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

NOVEMBER 14, 2022

The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. Whichever platform a guest chooses, the end of the booking process can be a great opportunity to upsell extra services and boost revenue maximisation in your hotel.

Communication 52

Communication Reservations Book Concierge 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Reduced workload Gone are the days of manual booking management.

Book 98

Book Reservations Blog Demo 98

Synergy Suite

MARCH 20, 2024

Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

NOVEMBER 22, 2023

Here’s how the right cancellation policy can help you secure your revenue: Enhances guest confidence : When guests understand the terms of cancellation, they feel more secure in their booking decisions. This transparency reduces anxiety and builds trust, which is key to guest satisfaction and loyalty.

Book 59

Book Communication Information Reservations 59

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Smart Room Controls: With 5G, guests can enjoy intuitive and responsive smart room controls.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Revenue Hub

NOVEMBER 24, 2022

Communicate personalized offers seamlessly using Inliners. Welcome returning users to encourage reservations. Within the Price Comparison feature, you can communicate the various perks they will receive by booking direct, in addition to the best price. Make sure users know why guests love your property.

Pricing 77

Pricing Book Article Guest Satisfaction 77

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. It has not only improved operations and guest satisfaction but also enhanced financial efficiency.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52