STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. Collaborate with Oracle Hospitality project coordinators for seamless communication between your hotel, Opera OXI, and STAAH. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 85

Maintenance Communication Document Accounting 85

InnQuest

APRIL 4, 2023

A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime. Lower Maintenance and Support Costs According to a report by Hospitality Technology, cloud-based Property Management Systems can reduce maintenance and support costs by up to 30%.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Here are some common scenarios where tech switching occurs.

Guest Services 86

Guest Services Property Management Communication Reservations 86

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

Hotel Owner

DECEMBER 9, 2022

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced the company is positioned as a “Major Player” in the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment (doc #US48098122, November 2022).

Property Management 98

Property Management Communication Information Reservations 98

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? The genesis of this double-whammy was overbooking of course and a hotel channel manager was the right technology he needed at the time. Well, a vitriolic review is inevitable, is it not?

Blog 130

Blog Communication Definition Book 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . A CRM system is a software solution designed for managing customer relationships across different communication channels. What is a CRM System? .

Communication 130

Communication Book Reservations POS Systems 130

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. This includes property management systems (PMS), online booking platforms , customer relationship management (CRM) tools and energy management systems to streamline operations and enhance guest experiences.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

SEPTEMBER 28, 2022

Key Pillars of a Guest-centric Cloud Property Management System. When it comes to producing a top-notch guest experience, your hotel management system is your best asset. Functionalities: Property management software that is difficult to use only results in lost customers and increased support costs. To Wrap It Up.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

Reservations 136

Reservations Housekeeping Property Management Book 136

Revenue Hub

MARCH 11, 2024

With a property management system (PMS) like WebRezPro, all the numbers you need are at your fingertips in one place without having to cobble together various reporting tools. Combine this report with numbers from your Custom Reservation Report for your desired date range.

Reservations 83

Reservations Book Article Information 83

InnQuest

AUGUST 29, 2023

Understanding the Potent Force of Hotel Reviews The digital age has ushered in a new era of informed consumerism, where potential guests meticulously comb through hotel reviews before making a reservation. Invite the guest to share more details about their experience through private communication channels like email or phone.

Communication 130

Communication Blog Reservations Property Management 130

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

Hotelogix

NOVEMBER 13, 2023

In addition, you can maintain their loyalty by offering them discounts for future reservations.    Utilizing technology and analytics software to predict and manage overbookings - With the availability of technology and analytics software, creating and executing an overbooking strategy is now a cakewalk.

Book 147

Book Reservations Training Customer Service 147

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

NOVEMBER 2, 2022

If your hotel is losing online reservations to OTAs, it’s time to adjust your strategy, beginning with your booking engine. Most customers research a property directly before making a reservation, which means you likely have them on your site and ready to book, so why aren’t they? PROVIDE AN EASY DIRECT BOOKING EXPERIENCE.

Book 78

Book Reservations Communication Information 78

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. During guests' stay, please encourage them to share experiences and suggestions to create a direct line of communication.

Guest Services 130

Guest Services Customer Service Demo Book 130

SiteMinder

MARCH 13, 2024

However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. Best hotel reservation app Determining the best hotel reservation app depends on how you define it, because it will mean different things to travellers and hotels.

Book 78

Book Reservations Blog Housekeeping 78

Revenue Hub

AUGUST 24, 2023

By leveraging existing guest and reservation data from the Property Management System (PMS), hotels can analyze guest behavior and booking trends, extracting insights. ” or “What reservation revenue was achieved?” Various sales strategies are described in the following article by RateBoard.

Pricing 84

Pricing Budgeting Article Reservations 84

Revenue Hub

NOVEMBER 14, 2023

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features , as fun as that may be. Analytics To steer an effective business strategy, you need to know how your property is performing and how it compares to others within the market.

POS Systems 62

POS Systems Reservations Book Pricing 62

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 83

Marketing Guest Satisfaction Property Management Article 83

InnQuest

OCTOBER 5, 2022

The most profitable of the three is direct hotel bookings i.e. wherein guests directly reach out to the hotels for all accommodation-related queries and make a reservation. . When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses. Is personalization worth the effort?

Book 217

Book Pricing Reservations Information 217

Modern Restaurant Management

MARCH 10, 2020

We are taking other precautions and provide a sanitary training session for our tenants and clear communication with our tenants via our digital property management system (PMS). ” Among the actions the brand is taking: Clear, concise communication with f&b tenants. We are trying to be responsible and calm.”

Sanitation 206

Sanitation Communication Property Management Training 206

SiteMinder

OCTOBER 15, 2023

Booking channels are platforms by which your hotel can accept reservations online or offline. A channel manager will allow your hotel to connect to as many channels as you like and list your entire room inventory at the same time. What are booking channels?

Book 59

Book Travel and Tourism Reservations Blog 59

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. A channel manager helps manage room inventory and rates across multiple online channels.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. One such software your property needs is a cloud-based Property Management System (PMS). Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 21, 2022

Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more. Effective Communication. Group bookings with online group portals for easier management.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

AUGUST 22, 2022

Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has today announced it will acquire industry acclaimed hotel guest engagement suite GuestJoy, a cloud-based app that allows hoteliers to automate personalised, direct, contactless guest communications before, during and after their stay.

Communication 52

Communication Book Reservations Property Management 52

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. Two-Way Communication.

Book 81

Book Housekeeping Communication Information 81

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

InnQuest

NOVEMBER 21, 2022

These options are no longer just “nice-to-have” – consumers have adjusted to contactless experiences due to the pandemic and now expect hotels to provide these options, so take care to ensure that your Property Management System can fulfil their evolving needs. Powerful rates management with flexible change options.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Effective inventory management systems and supply chain partnerships also help streamline procurement processes, minimise waste, and ensure cost-effectiveness.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

MAY 6, 2024

Think Reservations Focus on independent hotels: Caters to the needs of independent properties with features for managing reservations and guest communication. Pricing structure may be complex: Understanding the cost structure and potential fees can be challenging. No mix-ups, no extra hassle.

Book 52

Book Catering Reservations Information 52