Hotelogix

APRIL 18, 2024

And what can one expect from guests who have confirmed reservations and yet been denied a room? Departments such as front desk and housekeeping, kitchen, and service, need to clearly and effectively communicate with each other at all times. Well, a vitriolic review is inevitable, is it not?

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Blog Communication Definition Book 130

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions.

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Reservations Housekeeping Property Management Book 136

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. This information can help housekeeping staff plan their time more effectively and ensure that all rooms are clean and ready for guests. Digital check-in kiosks. Digital folders. Smart room technology.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

NOVEMBER 23, 2022

Between online chatbots that can answer basic hotel questions to AI that can take over reservations at your call center, integrating Artificial Intelligence (AI) into your hotel or casino operations can streamline operational efficiencies and cut down on costs, which comes at a crucial time for hospitality.

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Reservations Book Training Housekeeping 93

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Housekeeping department. Hotel housekeeping jobs.

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Front of House Housekeeping Maintenance Back of House 59

SiteMinder

MARCH 13, 2024

However, unique channels like Airbnb, Mr and Mrs Smith , or Lastminute.com can also provide strong reservation and revenue opportunities. Best hotel reservation app Determining the best hotel reservation app depends on how you define it, because it will mean different things to travellers and hotels.

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Book Reservations Blog Housekeeping 78

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

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Training Customer Service Guest Satisfaction Communication 52

InnQuest

SEPTEMBER 28, 2022

The cloud PMS software must be adept at all key functions like getting listed online, making reservations, facilitating guest entry and housekeeping to communicating with guests all-throughout. In addition to that, it must be compatible with other hotel systems, (e.g.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

SiteMinder

NOVEMBER 27, 2022

If you are ready to brush up on all things housekeeping, this blog covers everything from hotel room cleaning checklists to tips and software to support your team. A hotel room cleaning policy lays the foundation for all housekeeping-related activities. Update housekeeping checklists when new amenities are added.

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Housekeeping Back of House Scheduling Blog 59

Revenue Hub

OCTOBER 14, 2022

This involves thinking beyond the scope of the guestroom, offering activities, dinner reservations, spa appointments and more. Two-Way Communication. Most commonly performed through email and SMS, these digital conversations allow independent operators to maintain communications at a scale that was once only possible at the big brands.

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Book Housekeeping Communication Information 85

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

NOVEMBER 21, 2022

The 2022 Changing Traveller Report also revealed that the majority of guests are happy to have post-stay communications and continue to build a relationship with accommodation providers, especially guests staying in boutique or luxury hotels. Auto pre and post stay emails and full guest communications. Conclusion.

Housekeeping 130

Housekeeping Book Property Management Pricing 130

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Manage expectations Maintain open and transparent communication with students residing in the accommodation.

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Concierge Housekeeping Maintenance Book 105

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

InnQuest

SEPTEMBER 21, 2022

More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotel Business

NOVEMBER 27, 2023

For example, when a guest calls the front desk for extra towels, the attendant in many cases must make another call to housekeeping, taking up precious time. Some solutions even interface directly with task management and housekeeping systems to automate the entire process.

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Housekeeping Information Catering Reservations 64

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. What is your experience with using point-of-sale/reservation systems? A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills.

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Housekeeping Customer Service Communication Concierge 52

Metasphere

AUGUST 7, 2022

Hotel robots can be categorized into four major categories : chatbots, robotic service bots, housekeeping robots , and voice assistant robots. Hotel chatbots are artificial intelligence programs that can have a conversation (either text- or voice-based communication) with guests. and natural) to the conversation.

Housekeeping 52

Housekeeping Communication Reservations Article 52

Revenue Hub

JULY 11, 2023

They are crucial to establishing inter and intra-departmental communication, and one of the most important ways to get things done in a hotel. Housekeeping and Rooms Manager: The fulfillment of upsell offers requires synchronization between a number of departments – but it is particularly heavily reliant on housekeeping.

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Housekeeping Article Reservations Accounting 72

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Housekeeping. Front desk operations.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. It allows guests to make online reservations and check-in and check-out effortlessly.

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Property Management Housekeeping Reservations Training 52

Les Roches

JUNE 5, 2023

Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. Food and beverage managers will also be responsible for room service or other food and drink services that a hotel offers. You would be responsible for arranging everything in the customer-facing part of the restaurant.

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Menu Planning Housekeeping Front of House Training 52

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

SiteMinder

AUGUST 29, 2023

Whether it’s the front desk staff, housekeeping, or the management team, ensuring they are compensated fairly is vital for maintaining service quality and guest satisfaction. Housekeeping Supplies Beyond hotel room costs, which cover the basic amenities in each room, there are recurring expenses related to housekeeping supplies.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 28, 2023

Hotel management skillset andresr/E+ via Getty Images The hotel industry values individuals who are knowledgeable and also possess particular key competencies and capabilities, such as: Effective communication: imperative for both guest and team handling, efficient communication is instrumental in managing operations smoothly Customer service oriented: (..)

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

SEPTEMBER 13, 2022

Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond.

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Document Training Reservations Information 75

SiteMinder

JANUARY 10, 2024

Ongoing coaching & best practice sharing Perhaps the most critical part of a culture of training is ongoing coaching and the frequent sharing of best practices: quite simply, it communicates that the learning is never done. Housekeeping hotel training: Housekeeping training should focus on processes.

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Training Customer Service Communication Housekeeping 59

SiteMinder

NOVEMBER 30, 2023

This would remain so throughout the booking journey and their stay, whereby they’d require the hotel to maintain a constant level of communication and keep a record of travel preferences. Booking engines Booking engines facilitate direct reservations through the hotel’s website, providing a seamless booking experience for guests.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

FEBRUARY 28, 2023

housekeeping) compared to pre-COVID 46% would be willing to spend extra on getting a nice view, 42% on breakfast, and 36% on airport transfer Even all these stats don’t tell us the full story. You can also view reports that help you identify trends and make adjustments to your strategy so you can compete at the very top of your local market.

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Travel and Tourism Book Marketing Communication 105

eZee Absolute

NOVEMBER 29, 2022

Communication. The system streamlines online distribution, reservation management, housekeeping, guest, engagement, and many other routine operations. Meaning, whenever you receive a reservation through OTA, Facebook, or your website, you don’t have to update the inventory manually. Communication. The homestay.

Book 52

Book Communication Property Management Blog 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JUNE 7, 2023

The business must always be positive, respectful, courteous, and patient when dealing with customers and ensure communication is clear and effective. This means teaching employees to communicate effectively, be active listeners, and strive to resolve customer concerns or issues satisfactorily.

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Customer Service Training Information Communication 88

Revenue Hub

DECEMBER 8, 2023

Hotels that aim to attract Gen Z travelers should focus on sustainability, diversity, and inclusion efforts, as well as marketing initiatives that communicate company values and accomplishments around these issues. Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%.

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Travel and Tourism Procurement Maintenance Information 99