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Communication in the hospitality industry

Hospitality Net

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It’s about exchanging information, but also building relationships, understanding guest needs, and ensuring an effective workflow within the hotel team.

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Interdepartmental Communications & Two-Way Staff Messaging will Elevate Hotel Operations in 2024

Hospitality Net

Such digitalization is revolutionizing how hotels manage guest information and communication, and it is leading to a remarkable enhancement in overall guest satisfaction. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

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9 tips to structure your pre-arrival communication

Hospitality Net

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

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The need for transparency for all stakeholders

Hotel Owner

The United Nations (UN) made it a critical part of its economic development policy, but it remains voluntary and open to more than one interpretation; and obscure regulations leave room for companies to hype their communications and marketing campaigns. Do hotel companies really do what they say they do?

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How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

In the hospitality industry, guest satisfaction is the ultimate goal. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. The bottom line benefits of guest satisfaction in hospitality industry are customers’ recommendations and repeat business.

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Voice Channel Resilience and Added Value for Upscale and Luxury Hotels

Larry Mogelonsky

Joining the Mille Club For context, one of the biggest trends right now in global hospitality is the proliferation of brands that have no problem sustaining year-round rates above $500, $750, $1,000, $2,000 or even $4,000 per night for a standard king room. Net abandoned calls are usually less than 5%.”

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How Can a CRM System Help Your Hotel Business Grow?

Revenue Hub

NB: This is an article from Net Affinity. A recent article from Accor identifies a number of trends that will dominate the hospitality industry over the coming years. You need everyone on the team to understand the importance of getting the right information from guests, and storing it in the right place.