Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 87

Communication Information Customer Service Events 87

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 88

Communication Article Information Reservations 88

Modern Restaurant Management

FEBRUARY 12, 2024

To prevent issues down the road, it's best to make sure you speak with your attorney to have all the necessary information. If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider.

Accounting 181

Accounting Information Reservations Communication 181

Synergy Suite

MARCH 14, 2023

And that’s not even mentioning the benefits a quality restaurant reservation system provides to your front-of-house staff, allowing them to communicate and collaborate, find solutions in real-time, and generally have an ease and organization to their work. So, how do you choose the right restaurant reservation software for you?

Reservations 52

Reservations POS Systems Front of House Communication 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Communication 98

InnQuest

MARCH 3, 2023

With this information, hotels can provide a more personalized guest experience. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Housekeeping Property Management 218

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

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Guest Satisfaction Reservations Book Information 130

InnQuest

OCTOBER 17, 2023

The key lies in managing overbookings effectively by offering suitable alternatives, compensation, and clear communication to minimize guest dissatisfaction. Here’s a brief explanation of the reasons why hotel overbookings happen: Uncertain Cancellations: Hotels anticipate a certain percentage of reservations to be canceled.

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Reservations Guest Satisfaction Book Pricing 221

Revenue Hub

FEBRUARY 27, 2024

We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 95

Marketing Communication Guest Services Strategic Planning 95

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated. Reasonably, not knowing how long something is going to take causes unease for waiting patrons.

Communication 202

Communication Information Customer Service Reservations 202

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

Horizon Hospitality

MARCH 19, 2024

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Is it visually appealing?

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Marketing Club Management Communication Events 130

Hospitality Net

JULY 7, 2023

These AI-powered bots can, without [costly] human intervention, handle various tasks and inquiries, enhancing the guest experience and streamlining communication.

Customer Service 94

Customer Service Reservations Communication Information 94

Revenue Hub

FEBRUARY 21, 2024

Their primary goal is to help people find the information they need and guide them through the booking process. Guest-facing bots only enter the picture once a reservation is made. They support the hotel team by managing pre-stay, in-stay and post-stay communication. What Does a Hotel Chatbot Do?

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Reservations Concierge Book Communication 93

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Reservation Processing. Kitchen operations.

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Reservations Kitchen Operations Front of House Back of House 196

Revenue Hub

MARCH 4, 2024

OTAs are offering guests the best of both worlds: lots of information about properties, pricing comparisons and real guests reviews. While OTAs provide hotels with bookings, they also come with a commission fee that hotels have to pay for each reservation. What is the impact of OTAs on hotels?

Book 86

Book Communication Reservations Article 86

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 88

Reservations Book Guest Satisfaction Pricing 88

SiteMinder

MAY 2, 2024

“We get a lot of regulars staying with us because they appreciate our friendly, welcoming staff and our customer service,” said Katie Cheetham , Reservations Manager. “ We are a small business with community values, and have been a mainstay in Townsville accommodation options for many years.”

Information 52

Information Communication Definition Customer Service 52

Revenue Hub

MARCH 11, 2024

Because it informs financial forecasting, which in turn helps plan strategic business goals. Understanding CLV can also provide insight into where in the customer lifecycle guests fall off, where and when they spend the most , and what marketing or loyalty tactics can be optimized based on that information. How Do Hotels Measure CLV?

Reservations 89

Reservations Book Article Information 89

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

InnQuest

NOVEMBER 24, 2022

This means using a hotel reservation system and other software to keep everything organised and efficient — especially when it comes to customer communications. . Based on that information, you can tailor your offerings accordingly and maximise revenues. . What is a CRM System? . Organising Customer Data .

Communication 130

Communication Book Reservations POS Systems 130

SiteMinder

AUGUST 14, 2023

So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021. This is according to new data from SiteMinder, the world’s leading open hotel commerce platform.

Book 98

Book Reservations Communication Information 98

InnQuest

MARCH 2, 2023

For example, you can use a property management system (PMS) to manage your reservations, guest information, and room assignments. This includes everything from online booking systems and inventory management to customer relationship management tools.

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Customer Service Training Guest Satisfaction Property Management 224

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

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Pricing Reservations Training Article 102

Revenue Hub

MAY 26, 2023

Communication Your guests want to be informed and heard, and they want their preferences to be considered. Maintain a good communication skill so you are able to listen to their needs, answer their questions and value their feedback. What are the 3 Important Components of Guest Experience?

Housekeeping 93

Housekeeping Reservations Communication Article 93

Modern Restaurant Management

DECEMBER 1, 2021

This piece in your technology stack should give your customers accurate wait times based on the tables already seated and allow them to make reservations so they can plan around current capacity limits or patronize your restaurant for special occasions. Communicate with other technology in your restaurant. Point of Sale.

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Back of House Reservations Front of House Communication 203

Revenue Hub

OCTOBER 18, 2023

Subscribe to our weekly newsletter and stay up to date To position your hotel as the clear choice for these event participants, it’s important to target your communication strategically, construct offers tailored to the preferences of your audience, and even involve yourself in the festivities!

Book 95

Book Events Communication Reservations 95

Hotel Owner

DECEMBER 9, 2022

Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, announced the company is positioned as a “Major Player” in the IDC MarketScape: Worldwide Hospitality Property Management Systems 2022 Vendor Assessment (doc #US48098122, November 2022).

Property Management 98

Property Management Communication Information Reservations 98

SiteMinder

FEBRUARY 13, 2023

days, while Mexican reservations were the longest year round, followed by those made to Portuguese, Thai and Spanish properties. Despite the average daily rate (ADR) of a hotel room rising 24% year-on-year to US$177, booking momentum remained robust, with reservation volumes rising to 104% of 2019’s levels globally by December 31.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

SiteMinder

AUGUST 31, 2023

For hotels, this is an opportune time to assess their commerce technologies, to make sure they reflect modern traveller preferences and behaviour, especially as they relate to bookings, payments and communication,” says Sara Padrosa, Regional Director of Spain at SiteMinder.

Book 105

Book Communication Reservations Information 105

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52

Revenue Hub

SEPTEMBER 26, 2023

Outshine OTAs with direct communication The power of direct communication and building direct connections with your guests is a game-changing strategy for fostering customer loyalty and driving hotel data revenue growth. Furthermore, by marketing directly to your audience, you gather more valuable customer data.

Communication 92

Communication Book Article Information 92

Revenue Hub

OCTOBER 10, 2023

Another exciting key technology component for the hotel industry is GIS – Geographic Information Systems which enables hotels to compile geographic information to target and enhance their marketing efforts. As technology evolves machine learning continues and the human element is still key.

Information 106

Information Reservations Pricing Events 106

InnQuest

APRIL 4, 2023

These day-to-day operations could include: Reservations Check-ins and Check-outs Housekeeping Maintenance Monitoring occupancy Hotels can save significantly by switching to a cloud-based PMS while improving efficiency. Real-time data analysis can provide hotel managers with valuable insights, allowing them to make better-informed decisions.

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Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Larry Mogelonsky

MARCH 14, 2024

These individuals want to maximize their time, no matter the cost, and this means gathering the exact information they need to make a purchasing decision as well as customizing their hotel stays and planning a bespoke itinerary. Namely, luxury guests may be price inelastic but they are entirely experience elastic.

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Reservations Book Information Document 100

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Building Foundations for Success During a Pivotal Time.

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Communication Reservations Server Customer Service 192