InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 86

Guest Services Property Management Communication Reservations 86

InnQuest

OCTOBER 31, 2022

In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them.

Property Management 221

Property Management Communication Book Information 221

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). With this information, hotels can provide a more personalized guest experience.

Communication 218

Communication Reservations Housekeeping Property Management 218

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Cloud-based computing guarantees that your data is always available, even if you encounter hardware problems at the hotel.

Property Management 224

Property Management Book Catering Reservations 224

Hotelogix

JANUARY 31, 2024

Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel. This experience is shaped by every touchpoint, including the digital experience of booking, the physical environment of the hotel, the quality of service, and the emotional connections formed.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

AUGUST 29, 2023

The importance of hotel reviews in the world of hospitality cannot be emphasized. These digital evaluations wield remarkable influence over travelers’ decisions, casting a powerful spotlight on a hotel’s reputation. In this blog, we will discuss how can you turn negative hotel reviews into positive experiences.

Communication 130

Communication Blog Reservations Property Management 130

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

InnQuest

NOVEMBER 24, 2022

In the competitive business that is hospitality, hotels must have their digital strategy on point in order to stand out, and a good Customer Relationship Management (CRM) system is one important aspect of that. A CRM system is a software solution designed for managing customer relationships across different communication channels.

Communication 130

Communication Book Reservations POS Systems 130

InnQuest

JANUARY 26, 2023

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. What induces anxiety and ennui in those who manage such businesses Well, we asked this question to hundreds of hoteliers in the past few months and came up with this word cloud that you see below. And it's not just the 24/7 nature of the job that keeps them up.

Blog 130

Blog Communication Definition Book 130

Hospitality Net

MARCH 20, 2024

Jurny, the leading vertical AI solution for automating hotel and short-term rental operations, today announced the public launch of its AI Multi-Agent system.

Concierge 45

Concierge Property Management Communication 45

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. How can hoteliers create a streamlined process to ensure enhanced guest communication?

Communication 219

Communication Reservations Book Information 219

Hotelogix

NOVEMBER 13, 2023

The hospitality industry is well acquainted with the concept of hotel overbooking. Although it is a  common practice in hotel management, it has been a matter of debate particularly because of the complications it brings during peak hours. However, in cases of last-minute cancellations, your profit is badly impacted.

Book 147

Book Reservations Training Customer Service 147

Revenue Hub

JUNE 7, 2023

Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system.

Communication 79

Communication Training Property Management Article 79

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. For hotels leveraging Opera OXI and STAAH , this comprehensive guide serves as your roadmap to a successful integration journey. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 86

Maintenance Communication Document Accounting 86

Lodging Magazine

NOVEMBER 10, 2022

BONITA SPRINGS, Florida—Think Simplicity announced a partnership with Cloudbeds; the partnership will provide joint customers with the ability to leverage Cloudbeds’ property management software (PMS) and Think Simplicity’s full-service cloud communications system. Cloudbeds’ customers will have […].

Front Desk Operations 109

Front Desk Operations Communication Property Management Magazine 109

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

InnQuest

OCTOBER 5, 2022

Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . Small-size B&Bs and independent hotels that cannot afford to market their brands at such a massive bandwidth are sure to benefit from this option. Direct Bookings: Overview & Benefits.

Book 217

Book Pricing Reservations Information 217

SiteMinder

APRIL 10, 2024

Nira Caledonia , one of many properties in the portfolio of Shanti Hospitality , exists to provide a sanctuary for worldly, well-travelled guests who enjoy a relaxed atmosphere. Our hotel is located in the heart of New Town, which is a UNESCO heritage area. Having everything in one platform has saved us so much time,” said Aditi.

Communication 98

Communication Guest Satisfaction Book Marketing 98

Technology: Lodging Magazine

SEPTEMBER 7, 2023

CHICAGO—Cloud5 Communications announced the launch of its new Managed Services division. This division will help properties manage technology infrastructure, IT operations, projects, and security initiatives.

Communication 62

Communication Property Management Brand Management Magazine 62

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

Revenue Hub

APRIL 26, 2024

The recent h2c GmbH Digital Hotel Operations Global Study – of which we were pleased to be one of the sponsors – found that hotels use a wide variety of systems for gathering data about guest preferences. This is followed by the IBE, with 38% of hotels enjoying fully integrated online booking solutions.

Article 87

Article Catering Property Management Communication 87

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Revenue Hub

MAY 22, 2023

What makes them take that brochure home and phone the hotel to place their booking? While the answer may be simple, the execution can be more challenging, here are some tips to enhance your hotels’ website and increase your direct bookings. Which one do they choose? how long do they continue to look at it?

Book 81

Book Communication Article Information 81

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

Book 78

Book Reservations Blog Housekeeping 78

Revenue Hub

JUNE 30, 2023

Email marketing is a powerful tool for all-sized properties including motels, hotels and vacation rentals, etc to connect with their guests and drive bookings. Placing cards in guestrooms and around your property to encourage sign-ups.

Marketing 92

Marketing Book Property Management Article 92

Revenue Hub

AUGUST 24, 2023

Hoteliers and marketing executives in the hotel industry are faced with a multitude of challenges, including budgeting, marketing decisions, selecting appropriate distribution channels, and proper pricing. Revenue management should adjust prices according to demand and competition, ensuring an optimal price-performance ratio.

Pricing 88

Pricing Budgeting Article Reservations 88

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Effective communication in the hotel industry starts with active listening.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Les Roches

AUGUST 12, 2022

A career in hotel management can be one of the most diverse and rewarding hospitality careers. You could have a career as a revenue manager for a luxury global hotel brand, or a restaurant manager for an independent beach resort – with hotel management there are endless opportunities.

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. How much do Airbnb management companies charge?

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Revenue Hub

NOVEMBER 22, 2023

Welcome to the world of savvy hotel marketing where understanding and leveraging guest segmentation can transform your business! Dive deep into the realm of hotel segmentation. What is Guest Segmentation in the Hotel Industry? At its core, guest segmentation is about dividing your market into distinct, identifiable groups.

Article 102

Article Book Communication Marketing 102

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

MAY 6, 2024

A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Table of contents Main considerations when comparing booking engines Choosing the right booking engine is a pivotal decision for any hotel.

Book 52

Book Catering Reservations Information 52

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience.

Book 85

Book Housekeeping Communication Information 85