Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too.

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Communication Book Reservations Article 95

Revenue Hub

JANUARY 15, 2024

But great customer service wouldn’t exist without great guest communication. NB: This is an article from Canary Technologies A well-written hotel email template, ready to customize at a moment’s notice, helps you improve communication with guests, stay on brand and respond faster. Your reservation for [dates] is confirmed.

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Communication Reservations Customer Service Article 102

eHotelier

OCTOBER 4, 2023

In line with Indonesia's chairmanship of ASEAN this year, LSPR Institute of Communication & Business, in collaboration with the ASEAN PR Network, organised an international conference on communication and business with the theme "Strengthening ASEAN Leadership in Sustainable Business."

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Communication 130

Hospitality Net

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London.

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Communication 89

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

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Communication Guest Satisfaction Article Book 91

eHotelier

JANUARY 23, 2024

Maestro PMS, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS.

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Communication 130

Hotel Owner

APRIL 2, 2024

Virgin Hotels Collection, the parent company of Virgin Hotels and Virgin Limited Edition, has announced the appointment of Naomi Moreno-Melgar as the new global director of communications. She spent 10 years in the PR team at Virgin Holidays.

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Communication Marketing 52

Revfine

JANUARY 13, 2024

This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com.

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Communication Article 115

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

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Communication Article Information Reservations 84

eHotelier

NOVEMBER 23, 2023

Dr Cris Tarrant, BVA BDRC chairman, has been appointed co-chair of the Sustainable Hospitality Alliance's Communications and PR Committee alongside Dimitris Manikis, President EMEA at Wyndham Hotels & Resorts.

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Communication 130

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

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Communication Guest Satisfaction Concierge Article 98

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Communication Information Customer Service Events 82

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

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Communication Training Customer Service Scheduling 188

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. additional channels.

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Communication Reservations Article Customer Service 84

Hospitality Net

FEBRUARY 2, 2024

Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It’s about exchanging information, but also building relationships, understanding guest needs, and ensuring an effective workflow within the hotel team.

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Communication Front of House Back of House Information 73

Revenue Hub

OCTOBER 19, 2022

In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 The role of the front desk in guest communication.

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Communication Article Book Guest Services 89

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

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Communication Information Presentation Front of House 59

Hospitality Net

JANUARY 8, 2024

Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests.

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Communication Guest Satisfaction Information 76

Revfine

NOVEMBER 6, 2023

Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. appeared first on Revfine.com.

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Communication Marketing 96

Hospitality Net

SEPTEMBER 28, 2023

LivAway Suites®, the economy-extended stay hotel brand built "for developers, by developers®," has partnered with renowned hospitality customer support brand, Cloud5 Communications, a leading provider of communications and technology solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, to provide general reservations (..)

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Communication Reservations 63

Hotel Owner

FEBRUARY 7, 2023

Marylebone-based hotel The Churchill, owned by Hyatt Regency London has announced the appointment of Milvas Burnice as its new marketing communications manager. She joins The Churchill from Andaz Capital Gate Abu Dhabi, where she held the role of marketing communications manager.

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Communication Marketing 105

Hospitality Net

JANUARY 24, 2024

From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances.

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Communication 50

Hotel Owner

DECEMBER 2, 2022

Hyatt’s Andaz London Liverpool Street has announced the appointment of Saakshi Verma as its new marketing communications manager, with the aim to enhance the luxury hotel’s marketing approach. Verma said: “Joining Andaz London as marketing communications manager has brought me back to my element.

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Communication Marketing 105

Hospitality Net

JULY 6, 2023

Senior executives of large luxury hotel chains expect the high-end, luxury hotel sector to dramatically increase its expenditure on technology and communication systems over the next three years.

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Communication 72

Hotel Owner

APRIL 9, 2024

Andaz London has appointed Jad Lian as the hotel’s new Marketing Communications manager. Having previously served as assistant marketing manager with a long background in Hospitality, the hotel said Lian brings a wealth of experience and a fresh perspective to his new role. ”

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Communication Marketing 52

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

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Communication Hospitality Management Information Article 52

Mary Gostelow

NOVEMBER 30, 2022

There are not enough thought-leaders who can communicate to the industry, known as B2B (Business To Business), as well as B2C (Business To Consumers). In luxury hotel parlance, we need to add B2E, Business To Employees. How many other hotel bosses do that? The post COMMUNICATORS appeared first on Girlahead Global.

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Communication 52

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

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Communication Hospitality Management Front of House Customer Service 52

Hospitality Net

JANUARY 22, 2024

This complete, seamless engagement hub provides hotels with two-way SMS communication between staff and guests, along with expanded internal communication capabilities for hotel operators.

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Communication Property Management 52

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic.

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Communication Book 93

Lodging Magazine

JUNE 29, 2023

CHICAGO—Cloud5 Communications showed its latest Vendor Management offering at HITEC 2023 in Toronto. Vendor Management from Cloud5 provides hotels with a resource to initiate, streamline, and manage multi-vendor projects.

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Vendor Management Communication Magazine Events 52

Lodging Magazine

JANUARY 27, 2023

CHICAGO—Cloud5 Communications announced the rollout of its Mitel Subscription offering. The Mitel Subscription offering allows hotels to experience a cloud-based PBX system. This offering also allows hotels to select the commercial framework that works for the specific economic realities of their business.

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Communication Magazine 59

Hospitality Net

DECEMBER 7, 2023

Cloud5 Communications, the leading provider of IT solutions and services for more than 5,000 hotels across the Americas, today announced its partnership with PureHD, a leading provider of digital, high-definition, interactive streaming solutions for the hospitality industry.

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Communication Definition 52

Hospitality Net

FEBRUARY 20, 2024

Cloud5 Communications, a comprehensive provider of IT solutions and services for more than 5,000 hotels across the Americas, has today announced its release of a free-to-download eGuide highlighting the advantages of adopting end-to-end managed services.

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Communication Download 52

Revenue Hub

MAY 2, 2024

In today’s dynamic hospitality landscape, effective communication with hotel guests has become more crucial than ever. Leveraging mobile messaging platforms has emerged as a cornerstone strategy for hotels aiming to enhance guest experiences and streamline communication processes.

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Guest Satisfaction Communication Article Information 90

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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Communication Training Information Customer Service 52

Hospitality Net

DECEMBER 4, 2023

Nobu Hotel Atlanta, the epitome of luxury lifestyle accommodations nestled in the vibrant heart of Buckhead, today announced they’ve hired Resonate, an esteemed boutique marketing communications firm as their agency of record.

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Communication Marketing 49