Remove Communication Remove Customer Service Remove Hotels Remove Property Management
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6 Steps to Successful Hotel Management

InnQuest

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

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Hotel property management systems

Les Roches

Many organizations and top hotel brands have begun taking advantage of technologically advanced online systems that help them electronically process a range of data and tasks. If you’re yet to come across hotel PMS, read on as we delve into everything you need to know in this guide. What is a hotel property management system (PMS)?

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Guide To Enhance Guest Experience at Your Hotel

Hotelogix

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.  Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel.

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4 Simple Ways to Automate Hotel Management Solutions

InnQuest

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.

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Why is Upselling in Hotels Important

InnQuest

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones.

Book 220
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Mastering Overbooking in Hotels: Strategies, Benefits, and Best Practices

Hotelogix

The hospitality industry is well acquainted with the concept of hotel overbooking. Although it is a  common practice in hotel management, it has been a matter of debate particularly because of the complications it brings during peak hours. However, in cases of last-minute cancellations, your profit is badly impacted.

Book 148
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The Ultimate Guide to Chatbots in Hotel Industry

InnQuest

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.