InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, you can use social media platforms like Instagram and Facebook to showcase the unique features of your hotel and target potential guests who are planning a vacation in your area.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. One such tool that has been making massive waves in the industry is cloud property management software (PMS). With this information, hotels can provide a more personalized guest experience.

Communication 218

Communication Reservations Housekeeping Property Management 218

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Human Resource Management: Managing the hotel’s workforce is essential.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 85

Guest Services Communication Property Management Reservations 85

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

JANUARY 5, 2023

Some of the key highlights of roomMaster Anywhere include a powerful channel manager , a customizable booking engine , front desk services, a payment solution, a performance reporter, and an integrated hotel CRM. Cloud-based computing guarantees that your data is always available, even if you encounter hardware problems at the hotel.

Property Management 224

Property Management Book Catering Reservations 224

InnQuest

JANUARY 26, 2023

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

InnQuest

NOVEMBER 24, 2022

In the competitive business that is hospitality, hotels must have their digital strategy on point in order to stand out, and a good Customer Relationship Management (CRM) system is one important aspect of that. A CRM system is a software solution designed for managing customer relationships across different communication channels.

Communication 130

Communication Book Reservations POS Systems 130

InnQuest

AUGUST 29, 2023

The importance of hotel reviews in the world of hospitality cannot be emphasized. These digital evaluations wield remarkable influence over travelers’ decisions, casting a powerful spotlight on a hotel’s reputation. In this blog, we will discuss how can you turn negative hotel reviews into positive experiences.

Communication 130

Communication Blog Reservations Property Management 130

Hotelogix

NOVEMBER 13, 2023

The hospitality industry is well acquainted with the concept of hotel overbooking. Although it is a  common practice in hotel management, it has been a matter of debate particularly because of the complications it brings during peak hours. However, in cases of last-minute cancellations, your profit is badly impacted.

Book 148

Book Reservations Training Customer Service 148

Hotelogix

JANUARY 31, 2024

Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel. This experience is shaped by every touchpoint, including the digital experience of booking, the physical environment of the hotel, the quality of service, and the emotional connections formed.

Guest Services 130

Guest Services Customer Service Demo Book 130

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

Book 78

Book Reservations Blog Housekeeping 78

STAAH

FEBRUARY 27, 2024

An error-free integration between property management systems (PMS) and channel managers is a need for efficient operations. For hotels leveraging Opera OXI and STAAH , this comprehensive guide serves as your roadmap to a successful integration journey. Note : Minimum Version for On-Prem PMS : 5.6.19.0

Maintenance 85

Maintenance Communication Document Accounting 85

STAAH

FEBRUARY 14, 2024

In the dynamic landscape of the hospitality industry, efficient management of room inventory, rates, and reservations is paramount for success. A Central Reservation System (CRS) stands as the nerve center of a robust hotel distribution strategy. Benefits What is CRS?

Reservations 87

Reservations Book Guest Satisfaction Pricing 87

InnQuest

OCTOBER 5, 2022

Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . Small-size B&Bs and independent hotels that cannot afford to market their brands at such a massive bandwidth are sure to benefit from this option. Direct Bookings: Overview & Benefits.

Book 217

Book Pricing Reservations Information 217

Hotelogix

APRIL 18, 2024

Hotels never sleep, and at times neither do hoteliers. What induces anxiety and ennui in those who manage such businesses Well, we asked this question to hundreds of hoteliers in the past few months and came up with this word cloud that you see below. And it's not just the 24/7 nature of the job that keeps them up.

Blog 130

Blog Communication Definition Book 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Revenue Hub

NOVEMBER 2, 2022

There’s no instant way to improve your direct bookings, but these hotel direct booking strategies can enhance the guest experience from pre-booking and beyond. Employing industry-leading technology can provide customer-first, focused tactics to give your hotel the edge over OTAs and third-party sites.

Book 80

Book Reservations Communication Information 80

Revenue Hub

MARCH 11, 2024

CLV represents the total revenue a hotel can reasonably expect to earn from a guest to understand the long-term value of its customer base. NB: This is an article from WebRezPro Subscribe to our weekly newsletter and stay up to date Why is calculating CLV useful for hotels? How Do Hotels Measure CLV? How Do Hotels Measure CLV?

Reservations 84

Reservations Book Article Information 84

Revenue Hub

AUGUST 24, 2023

Hoteliers and marketing executives in the hotel industry are faced with a multitude of challenges, including budgeting, marketing decisions, selecting appropriate distribution channels, and proper pricing. Revenue management should adjust prices according to demand and competition, ensuring an optimal price-performance ratio.

Pricing 86

Pricing Budgeting Article Reservations 86

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 84

Marketing Guest Satisfaction Property Management Article 84

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Guest Satisfaction Book 52

SiteMinder

OCTOBER 15, 2023

Booking channels are platforms by which your hotel can accept reservations online or offline. They can also be known as distribution channels and are crucial for ensuring your hotel maintains a healthy occupancy rate and revenue stream. Table of contents Why are online booking channels important for hotels?

Book 59

Book Travel and Tourism Reservations Blog 59

SiteMinder

MAY 6, 2024

A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Table of contents Main considerations when comparing booking engines Choosing the right booking engine is a pivotal decision for any hotel.

Book 52

Book Catering Reservations Information 52

Revenue Hub

OCTOBER 14, 2022

Travelers are no longer willing to compromise on the guest experience – and thanks to modern property-management system (PMS) technology, they don’t have to. Here are four existing hotel PMS capabilities that are leveling the playing field for independent operators: Robust Booking Experience.

Book 83

Book Housekeeping Communication Information 83

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. Here’s how travel technology is changing the industry and the possible implications, negative and positive, for hotels.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

AUGUST 22, 2022

Sydney, Australia – SiteMinder, the world’s leading open hotel commerce platform, has today announced it will acquire industry acclaimed hotel guest engagement suite GuestJoy, a cloud-based app that allows hoteliers to automate personalised, direct, contactless guest communications before, during and after their stay.

Communication 52

Communication Book Reservations Property Management 52

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Revenue Hub

NOVEMBER 14, 2023

Your property management system (PMS) isn’t there so that you can spend an afternoon playing with all the cool features , as fun as that may be. Analytics To steer an effective business strategy, you need to know how your property is performing and how it compares to others within the market.

POS Systems 62

POS Systems Reservations Book Pricing 62

eZee Absolute

JANUARY 12, 2023

In the modern business world, technology plays a crucial role in enabling hotels to operate efficiently and effectively. Well, the answer is simple — it should always be from the same hotel tech vendor. Integration and data management. Collaboration and communication. How to Choose the Right Hotel Tech Vendor.

POS Systems 52

POS Systems Training Communication Information 52

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. How much do Airbnb management companies charge?

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. People hearing how fantastic your hotel or motel is from someone they trust will easily persuade them to give your business a try. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130