Revenue Hub

FEBRUARY 21, 2024

By knowing and understanding this relevant information, you can tailor your services to meet guests’ individual needs, creating a more personalised and impressionable experience for them. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 99

Communication Customer Service Housekeeping Article 99

Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Restaurant Engine

APRIL 10, 2024

Conversely, for those people who like the convenience of ordering carry out, you can market to them and provide them with the service they’re looking for. You essentially now have two revenue streams that cater to specific target markets. When people dine-in you can offer them amazing customer service along with their meal.

Customer Service 52

Customer Service Training Marketing Server 52

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Additionally, embracing automation for routine tasks will reduce the burden on staff, affording them more time to dedicate to customer interactions.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. We also expect a number of larger brands pushing out into new channels such as licensing deals and product development, catering programs and more.

Customer Service 123

Customer Service Scheduling Catering Communication 123

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry. So is also responsible for mentoring and developing the F&B team.

Maintenance 105

Maintenance Customer Service Catering Events 105

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Modern Restaurant Management

FEBRUARY 23, 2021

In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. It was extremely expensive, but well worth the cost considering the value of our trained, knowledgeable teams. Get Better. ” Constant improvement was expected at all of his companies.

Training 180

Training Sanitation Events Customer Service 180

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Find out more 5) Provide exceptional customer service: Exceptional customer service is critical to the success of any hotel. This can help build guest loyalty and encourage repeat business.

Customer Service 85

Customer Service Maintenance Book Guest Satisfaction 85

Metasphere

OCTOBER 26, 2023

These may include initial setup costs, staff training, and ensuring the security of guest data. Staff Training : Implementing new automated processes frequently requires comprehensive training for hotel staff. It is essential to establish proper training programs to acquaint staff with the technology and its operations.

Guest Satisfaction 52

Guest Satisfaction Training Workshop Catering 52

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Restaurant Engine

JANUARY 27, 2021

Do you want to cater to the business crowd? For example, if you’re catering to office workers, you want to get them in and out of your restaurant in under 30-45 minutes. Conversely, if you’re catering to a more social crowd who likes to linger, you can cater your lunch specials to draw in these new patrons who have more time to spend.

Catering 116

Catering Pricing Marketing Training 116

Modern Restaurant Management

JANUARY 25, 2024

This means offering training for a wide range of skills, not just those specific to operating and running a restaurant. Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. That last point is critical.

Communication 110

Communication Customer Service Catering Accounting 110

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. You have to scrutinise sector developments, build bridges between institutions, evolve your training courses and create new ones.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

7 Shifts

AUGUST 2, 2023

Training policy stating the expectations and responsibilities of restaurant owners, managers, and employees in relation to the digital tip payout process. Example: Training sessions will be provided to ensure everyone at [Restaurant Name] is well-versed in sending and receiving digital tip payouts.

Training 78

Training Demo Information Communication 78

STAAH

JANUARY 9, 2023

All guests will find something to love in every Amritara property, dining at caters to a myriad of tastes and wellness offerings galore. With its wide range of services, the group is well-placed to attract diverse travelers from within India and offshore. On the hunt for a channel manager that connects to its payment gateway.

Book 52

Book Customer Service Catering Training 52

The Restaurant Times

MARCH 1, 2022

Having multiple pages can confuse your customers instead of catering to everyone’s taste buds. One of the best practices that most industry experts recommend is crafting a one-page menu and then breaking down the items into categories for your customer’s ease and to help your staff serve them faster.

POS Systems 52

POS Systems Training Customer Service Catering 52

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again. They need to have the latest information.

Communication 197

Communication Information Training Customer Service 197

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These roles are typically responsible for hiring, training and managing staff. Hospitality internships will also give you crucial hands-on training and experience.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Restaurant Engine

JUNE 23, 2021

But do be careful as your customers don’t want to have to wait hours for their food to be delivered. Train your staff well so you don’t incur high delivery driver churn rates. When you have to train new staff on an ongoing basis, that is a costly expense. To do this, concentrate on your employees’ pay and training rates.

Training 80

Training Customer Service Catering Communication 80

InnQuest

AUGUST 15, 2023

Support and Training: Look for a provider with excellent customer service and training resources. GDS (Global Distribution System): This is a must for hotels that cater to corporate travelers and travel agencies. Pricing and Costs: Compare the channel manager’s pricing models and costs.

Reservations 130

Reservations Book Property Management Pricing 130

Synergy Suite

DECEMBER 19, 2023

Understanding the variables enables the identification of areas for improvement in staff training, service delivery, and operational processes. It includes income from food and beverage sales, as well as any other sources of revenue, such as catering or merchandise. Balancing speed and service quality is essential.

POS Systems 52

POS Systems Scheduling Training Pricing 52

Modern Restaurant Management

MAY 3, 2021

Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level.

Communication 197

Communication Kitchen Operations Information Marketing 197

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. It’s a golden opportunity that, on top of the training she had with me on the show, will really set her up for her career.

Catering 75

Catering Concierge Training Housekeeping 75

Les Roches

MAY 9, 2023

Vendor and supplier coordination: From catering services to event entertainment providers, you’ll need to research potential suppliers and make sure that they can deliver what is promised. This includes vendor management, staff coordination, registration, and customer service.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Synergy Suite

FEBRUARY 21, 2023

Specialty restaurants should look for POS systems that cater to their specific needs and streamline their unique workflows. Online Ordering Platforms In today’s digital landscape, integrating your POS system with online ordering platforms is essential to cater to the growing demand for online and mobile ordering.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Hotel Owner

FEBRUARY 5, 2024

Examples include Hotel Puente Romano and Nobu restaurant, which partnered to enhance the value and prestige of their service in Marbella; or Hotel Don Pepe and Moët & Chandon, which segmented suites to cater to different tastes.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. Smaller Menus Equal Better Trained Staff.

Server 126

Server Training Customer Service Catering 126

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

FEBRUARY 12, 2024

Streamlined operations : restaurant branding simplifies decisions on aesthetics, sourcing, and training. Customers Your customer base should inform everything, from logo design to cuisine. Pairing great cuisine with impeccable service will distinguish your restaurant.

Training 52

Training Marketing Communication Presentation 52

Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. The main types of hospitality are: Food and Beverage.

Travel and Tourism 52

Travel and Tourism Hospitality Management Customer Service Book 52

Les Roches

JANUARY 18, 2024

Luxury resorts often host celebrities, politicians, and other well-known public figures, so there can be opportunities to become adept at delivering service at the highest level Chances to learn new skills and advance your career.

Communication 52

Communication Training Resort Management Customer Service 52